02nd June 2015
The great and good from the world of fashion have been gathering in London for a prestigious event ...View More News
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Our Order Helpline team are available from
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So if you’re having any trouble ordering, call us on
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If you’re calling from outside the UK, please use
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Please wait up to 7 days for UK orders, and 10 days for overseas orders – just because every so often courier parcels can be delayed due to very high volumes.
If you still haven’t got your package, we’re really sorry. Just let us know on the contact form and we’ll replace the order or refund in full. No quibbles.
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You’ll need to leave your name and order number and a contact number. Then we’ll be able to cancel it and refund you, and you can re-order the correct items.
If the order has already left us, we’ll just ask you to
, before refunding you in full.
Please note that during busy times, such as the run up to Christmas, we are unable to make changes to items in your order.
- My delivery address has changed
If you need your order delivering to a different address than the one you gave, we may be able to change it - but be quick!
Email email@example.com with your name, order number, address details and a contact number and we’ll do our best.
For more information about changes to orders, click here.
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