Returning a SockShop item is quick, free and painless. We are pleased to offer a full refund or exchange within 30 days.
Just make sure your items are:
in their original condition
in their original packaging
RETURNING ORDERS – STEP BY STEP
Have your delivery paperwork handy
Fill out the returnsand/orexchanges section BELOW
Print off the Freepost returns address label generated (UK only - for overseas orders, postage must be paid UNLESS the item is FAULTY. More info below.)
Pack your item(s) and paperwork, attach the address label and send back to us
A refund will be applied to the debit/credit card used to pay once we’ve processed it – you’ll also get an email.
We are only able to exchange an item for the same product style in a different size or colour. If you would like to exchange for a different style, please return the unwanted item(s) for a refund, and place a new order for your desired item(s). This will ensure you receive your new item(s) quickly.