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Contact Us
Please complete the following form to send your message.
Before you contact us, maybe we can answer your question here:
Question: Where Is My Order?
If your enquiry is about an undelivered order then we are very sorry for any disappointment caused, unfortunately, very occasionally there can be unforeseen delays. Before contacting us about this, please allow 7 days for UK orders and 10 days for overseas orders for your parcel to arrive, if it has not arrived by then please contact your local post office to see if it is there. If your order is not at the post office and has still not arrived then please contact us directly by filling in the form on the left and we will be happy to sort this matter out for you.
Question: How Do I Amend My Order?
If you have entered the incorrect delivery address or want to add, remove or change items ordered then please click here to view full instructions.
Question: How Do I Return A Not Suitable/Faulty Item?
Apologies, if the item you have received is not suitable or is faulty. Please fill out the returns and/or exchanges section on the back of the invoice (enclosed within your order). Pack your items, along with the paperwork, and post back to us. For UK returns please use the Freepost returns address supplied on the front of the invoice. For returns from outside the UK postage must be paid. Please click here for full returns information.
If none of these have answered your question then please click here to take a look at our helpful FAQs.
Online Queries
Question: Where Is My Order?
If your enquiry is about an undelivered order then we are very sorry for any disappointment caused, unfortunately, very occasionally there can be unforeseen delays. Before contacting us about this, please allow 7 days for UK orders and 10 days for overseas orders for your parcel to arrive, if it has not arrived by then please contact your local post office to see if it is there. If your order is not at the post office and has still not arrived then please contact us directly by filling in the form on the left and we will be happy to sort this matter out for you.
Question: How Do I Amend My Order?
If you have entered the incorrect delivery address or want to add, remove or change items ordered then please click here to view full instructions.
Question: How Do I Return A Not Suitable/Faulty Item?
Apologies, if the item you have received is not suitable or is faulty. Please fill out the returns and/or exchanges section on the back of the invoice (enclosed within your order). Pack your items, along with the paperwork, and post back to us. For UK returns please use the Freepost returns address supplied on the front of the invoice. For returns from outside the UK postage must be paid. Please click here for full returns information.
If none of these have answered your question then please click here to take a look at our helpful FAQs.
Online Queries
For any queries you may have, simply fill out the form to the left. You can also write to us at the below address.
Head Office Contact Details
SockShop
Dove Mill
Dove Road
Off Deane Church Lane
Deane
Bolton
BL3 4ET
Contact Customer Services
By Phone : 08000 195 667
By Email : contact@sockshop.co.uk
By Fax : 01204 854854
