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Returns, Refunds & Exchanges

For information on delivery, click here.


WE'LL REFUND UNWORN ITEMS IN FULL...

Returning a SockShop item is quick, free and painless. We are pleased to offer a full refund or exchange within 30 days.

Just make sure your items are:
  • unworn
  • in their original condition
  • in their original packaging
RETURNING ORDERS – STEP BY STEP
  1. Have your delivery paperwork handy
  2. Fill out the returns and/or exchanges section BELOW
  3. Print off the Freepost returns address label generated (UK only - for overseas orders, postage must be paid UNLESS the item is FAULTY. More info below.)
  4. Pack your item(s) and paperwork, attach the address label and send back to us
  5. A refund will be applied to the debit/credit card used to pay once we’ve processed it – you’ll also get an email. 
  
We are only able to exchange an item for the same product style in a different size or colour. If you would like to exchange for a different style, please return the unwanted item(s) for a refund, and place a new order for your desired item(s). This will ensure you receive your new item(s) quickly.
  
Return Item
Product name
Qty
Reason For Return
Action Required
Exchange / Replacement
Other Comments
Size
Colour
Return this item
Please tick which item(s) you are returning Please ensure the Qty, Reason and Action fields are completed

I am unable to print my returns label (UK only)

That’s okay, just send your order back to us using the freepost address below:

FREEPOST - RTZR-CRJA-CCGE
SockShop Returns
Drew Brady & Co Ltd
Dove Mill
Dove Road
BOLTON
BL3 4ET


RETURNING OVERSEAS ORDERS

Follow the steps above, then send your item(s) back to us using one of the following addresses (choose the one which applies to you):


IN THE USA?

Please post to:

Drew Brady Company Inc.
c/o Sweetwater Logistics
3512 Faith Church Rd
Indian Trail, NC 28079
United States


IN CANADA?

Please post to:

Drew Brady Company Inc.
6-1155 North Service Rd W
Oakville ON L6M 3E3
Canada


ANYWHERE ELSE?

Please post to:

SockShop Returns
Dove Mill
Dove Road
Off Deane Church Lane
Deane
Bolton
BL3 4ET
United Kingdom


MY ITEM IS FAULTY

We’re really sorry about this. Please include proof of postage when you return your item(s), and we’ll also refund your postage costs.


MY ITEM IS FAULTY – BUT I’VE WORN IT

Please wash the faulty item(s) before sending back.


THE UNDERWEAR OR HOSIERY I WANT TO RETURN IS WORN, UNPACKAGED OR OPEN

We’re really sorry – we can’t take these back.


I NEED TO RETURN AN ITEM I BOUGHT FROM THE SOCKSHOP STORE

If you purchased items from the SockShop Manchester Arndale store or the SockShop Lowry Outlet Store and wish to return them, please make sure they meet the above requirements and take them back into store, along with your original proof of purchase for an exchange or refund. Unfortunately we cannot accept returns or process refunds online for items purchased in one of our stores.

Please note, SockShop items purchased in one of our concessions must be returned to the original point of purchase.


LAST THINGS…

IS MY ITEM IS IN A GOOD ENOUGH CONDITION?

Please send items back in their original, unused condition – this means in their original packaging with the tags attached. We can’t give you a refund if there are any signs of wear, heavy perfume or smoke.


HOW LONG UNTIL I’M REFUNDED?

We’ll try our best to have your money back within 24 hours of receiving the item.

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