Rebecca , SOCKSHOP 14 May 2025 13:45

Hello, Thank you for taking the time to share your detailed review. We're truly sorry to hear that your experience with the socks was disappointing—especially as you had chosen them for a specific event and paid for faster delivery. We’re glad to hear that the colour, design, and overall look matched your expectations, and that they washed well. However, we completely understand your frustration regarding the unusual toe seam shape. That’s certainly not the experience we want for our customers. Your feedback about the square shape and extended seam is valuable, and we’ll be sharing it with our design and quality teams for further review. We also regret that the socks didn’t meet your comfort expectations, especially given the price. If you do change your mind about returning them, we’d be happy to assist with a quick and easy process. And if you’d like help finding a style that fits your preferences more closely, we’re always here to help. Thank you again for your feedback—we really do appreciate it. Kind regards, SOCKSHOP