SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 3166 verified reviews.
Trusted Customer
Friday, 25 July 2025

Everything arrived very quickly and well packaged. I personally think they are very well priced. I would love if you stocked more bamboo ankle/trainer socks as they are so breathable for hot feet.

Nell J
Friday, 25 July 2025

Service was fabulous. I received my new liners within two day. Now I know how quick they arrive I shall be ordering more and telling my family and friends.

Nell J 25 July 2025 08:25
Trusted Customer
Friday, 25 July 2025

Very prompt delivery and socks meet my husbands hopes. Not washed yet so cannot say if they shrink but so far very good.

Trusted Customer
Thursday, 24 July 2025

Very poor. customer service. Currently waiting for full refund of items which Sockshop seem to have misplaced. Charged postage to return 2 faulty items. Any contact seems to be AI generated. Customer service seems to be non existent. No contact details available to speak to anyone and responses to emails appear to ignore the issue. Beware if you are unsure of an item as the refund process and customer service experience is very poor

Trusted Customer
Thursday, 24 July 2025

Easy to use website Quick reply once I'd ordered Quicker than expected dispatch with Royal Mail. So all better than I imagined

Mel
Monday, 21 July 2025

Brilliant .. delivered quickly!

Gay Winkle
Thursday, 24 July 2025

Excellent service all round. Clear easy ordering. Good packaging. Speedy delivery. Thankyou.

Trusted Customer
Thursday, 24 July 2025

Item arrived in good time and website was easy to use

Trusted Customer
Monday, 21 July 2025

Excellent - easy to order and speedy delivery

Tracey Lea
Monday, 21 July 2025

Speedy delivery, thank you.

Trusted Customer
Sunday, 15 June 2025

Socks are fine but I received an email with a code for free delivery, the email didn’t state anywhere that I needed to spend over £40. The email was very misleading & your live chat very unhelpful. It’s a shame but I won’t be using you again

Rebecca , Sockshop 23 July 2025 15:18
Hello, Thank you for your feedback. We’re glad to hear you were happy with the socks, but we’re truly sorry about your experience with the promotional email and our live chat support. We understand how frustrating it must have been to receive a code that appeared to offer free delivery without clearly stating the minimum spend. That certainly isn’t the experience we want for our customers, and we apologise for any confusion caused. Your comments have been passed to both our marketing and customer service teams so we can review how this offer was communicated and ensure greater clarity going forward. We value your support and are genuinely sorry to hear you won’t be shopping with us again. If you do reconsider, we’d love the chance to provide a better experience in the future. Kind regards, SOCKSHOP
Trusted Customer
Thursday, 24 July 2025

As always, easy to order and very quick delivery times.

Trusted Customer
Thursday, 24 July 2025

Excellent customer service.

Trusted Customer
Thursday, 24 July 2025

Very good, delivered when advised by Sockshop

Trusted Customer
Thursday, 24 July 2025

Prompt delivery of what I'd ordered.

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