SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 3168 verified reviews.
Anne Thompson
Tuesday, 03 June 2025

I just hope I get a refund

Rebecca , Sockshop 23 July 2025 12:12
Hello, Thanks for your feedback. I am sorry to hear this happened. I can see that this item has been returned and a refund has been issued. Kind regards, SOCKSHOP
Rebecca RIGG
Wednesday, 23 July 2025

Bit slow delivery even tho it’s paid for But could just be Royal Mail.

Trusted Customer
Thursday, 29 May 2025

Service was fast, easy website, pity about the quality of the socks.

Francis O'Brien
Thursday, 29 May 2025

I have not received my order and I have no idea when I might receive it.

Rebecca , Sockshop 23 July 2025 12:03
Hello, Thanks for your feedback. I am sorry to hear this has happened. Please contact us by using the below link so we can help further: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 28 May 2025

Happy with paper packaging. Would be great to offer collect from a collection point. Good service.

Trusted Customer
Tuesday, 27 May 2025

Bad, pity there isn't a minus option. An alternative and unsuitable product replaced the one ordered, wthout any notification or option to cancell, and will be sent back, a waste of time.

Rebecca , Sockshop 23 July 2025 11:58
Hello, Apologies that an incorrect item was received, this error certainly should not have happened. I can see these items have now been returned and a refund has been issued. Kind regards SOCKSHOP
Jane
Saturday, 24 May 2025

Delivery through Royal Mail -;not delivered at time communicated. Not happy with part of purchase. Not able to exchange at higher price and pay difference. Able only to exchange for same price, or refund. There was nothing of same value suitable. Refund resulted in order being under Delivery Free amount. Amount of Refund had delivery charge deducted. Do not agree with this policy.

Rebecca , Sockshop 23 July 2025 11:56
Hello, Thank you for your feedback. We're sorry to hear that your recent experience did not meet expectations. We understand how frustrating it can be when delivery is delayed and when the exchange and refund process doesn’t align with your needs. Regarding exchanges, we’re only able to process them on a like-for-like basis or for items of the same value. For anything priced higher, we ask customers to place a new order so that accurate payment and stock allocation can be ensured. In terms of your refund, when a returned item brings the total below the free delivery threshold, a delivery charge is applied, in line with our policy. We understand this may be disappointing, but unfortunately we are unable to waive this charge. We do appreciate your feedback and will share it with the relevant teams as we continue to review our processes. If there’s anything further we can help with, please don’t hesitate to reach out. Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 21 May 2025

Prompt service but poor quality product.

Trusted Customer
Wednesday, 21 May 2025

Website is fine. Has to be a pretty large order for free delivery. Returns policy is overly strict. Delivery time was good

Rebecca , Sockshop 23 July 2025 11:52
Hello, Thank you for taking the time to share your feedback. We're glad to hear that you found the website easy to use and were satisfied with the delivery time. We understand your concerns regarding the free delivery threshold and returns policy. Your comments are appreciated and will be shared with our team as we continually review our services to better meet customer needs. If there's anything further we can assist you with, please don't hesitate to get in touch. Best regards, SOCKSHOP
Trusted Customer
Saturday, 17 May 2025

Not the best when it came to refund for faulty goods

Rebecca , Sockshop 23 July 2025 11:48
Hello, Thanks for your feedback. I am sorry to hear this happened. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Mark Jones
Saturday, 17 May 2025

Normally reliable. Quick delivery

Trusted Customer
Wednesday, 23 July 2025

Fast delivery happy with purchase

Linda
Wednesday, 23 July 2025

Gr8 really quick delivery

Jack Gittens
Wednesday, 23 July 2025

Easy to order with Apple Pay, came next working day. What more can you ask for? Oh yes, shipping updates. I got those too.

Trusted Customer
Wednesday, 23 July 2025

Very satisfied, arrived quickly and well packaged,.

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