SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 3168 verified reviews.
R Cassells
Thursday, 17 April 2025

Good selection of socks

Trusted Customer
Monday, 14 April 2025

All fine very efficient

Lynn Wakefield
Monday, 14 April 2025

Still haven’t received order, appears lost and have been told to wait a while longer.

Rebecca , Sockshop 07 May 2025 09:55
Hello, I am sorry that you had an issue with receiving your order. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 13 April 2025

Did not receive the socks???? I was charged though. Bummer!

Rebecca , Sockshop 07 May 2025 09:54
Hello, Thanks for your feedback I am sorry to hear this. If your order has still not arrived, please contact us via our chat so that we can help further. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 12 April 2025

Always buy my socks from Sockshop. Quick delivery and usually quality products. 5☆ Their bamboo socks are my favourites - any chance of ***** cat designs? :)

Rebecca , Sockshop 07 May 2025 09:52
Hi, Thanks for your feedback. Its great to hear you are happy with your purchase. We do in fact have some styles with cat designs, shown below: https://www.sockshop.co.uk/secure/index:klevu_results?query=CAT+ https://www.sockshop.co.uk/products/ladies-3-pair-sockshop-bamboo-feather-socks I hope this helps! Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 07 May 2025

The service from Sock shop was good. The items were dispatched very quickly. The problem came with Royal Mail as it took them 10 days to deliver my dispatched socks.

Trusted Customer
Monday, 07 April 2025

Excellent service. Immediate response to an initial problem and replacements sent without question.

Trusted Customer
Sunday, 06 April 2025

Simple order and delivery service

Maria Bramwell
Thursday, 03 April 2025

Socks sadly did not stsy up, not value for money.

Rebecca , Sockshop 07 May 2025 09:43
Hello, Thank you for your feedback. We're glad to hear you like the look of the socks, but it's disappointing that they don’t stay up as they should. We'll pass this on to our product team to review the fit and elasticity. If you'd like help finding a style with a more secure hold, our customer service team would be happy to assist. Kind regards, SOCKSHOP
Julia Miles
Wednesday, 02 April 2025

Not ideal. Socks developed holes after one day.

Rebecca , Sockshop 07 May 2025 09:42
Hello, Thank you for your feedback. It’s good to hear that the socks fit well and that the honeycomb elastic offered the stretch you needed. That said, the issues you've raised about the seams and the durability are disappointing, especially given the price point. We appreciate you bringing this to our attention, and your comments have been passed to our product team for review. Regarding the return process, we understand your concern and will take your feedback on board. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 27 April 2025

I haven't received my items, not received an email from sockshop to say they been returned due to not having correct address. However I did contact the chat on website to confirm my address within 2 mins as I noticed that there was no door number. I still have no idea what is happening with my order. Can I please get a refund

Rebecca , Sockshop 07 May 2025 09:40
Hello, I can see Royal Mail returned this to us and a refund has been issued. Kind regards, SOCKSHOP
Trusted Customer
Monday, 28 April 2025

As normal from online suppliers

Rebecca , Sockshop 07 May 2025 09:38
Hello, Thank you for your feedback. We're sorry to hear that you were disappointed with the quality of your order. This isn’t the experience we want for our customers, and we understand your frustration. We’re constantly working to ensure our products meet high standards, and your comments will be shared with our team. If there’s anything we can do to help resolve the issue, please don’t hesitate to reach out. Kind regards, SOCKSHOP
Sarah
Tuesday, 29 April 2025

Poor customer service if you have a problem

Rebecca , Sockshop 07 May 2025 09:37
Hello, I am sorry to hear this, I shall contact you directly to resolve your issue. Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 30 April 2025

Inconsequential.

Hayley
Wednesday, 30 April 2025

Quick delivery. Easily ordered

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