Reviews : SockShop

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Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5

Independent Feedback based on 3168 verified reviews.

Trusted Customer

Friday, 24 February 2017

Goods came promptly.

Trusted Customer

Tuesday, 21 February 2017

fast and efficient service. Product as described.

Trusted Customer

Monday, 20 February 2017

Delivery and ordering fine

SockShop , Sockshop 21 February 2017 13:18

Thank you for your feedback. I'm pleased to hear that you are happy with our service and your purchase of ToeSox Legwarmers, though I am sorry that you are disappointed with the Heat Holders Leggings! I will contact you directly about this - I hope that this is acceptable. Kind regards, Tara

Trusted Customer

Saturday, 18 February 2017

good but did not receive an email dispatch as stated

SockShop , Sockshop 20 February 2017 10:37

Thank you for your recent order and for taking the time to leave your feedback. I am sorry to hear that you did not receive a confirmation of dispatch email from us! These are automated so this certainly should not be the case but I will certainly let our web team know - thanks for bringing this to our attention. My apologies and kind regards, Tara

Trusted Customer

Thursday, 16 February 2017

The only complaint, I paid for next day delivery,(Thursday,or Friday) and received my parcel marked standard mail on the following Monday! I now have to post the socks, (presents) instead of handing them to my grandaughters when they came on Sunday.

SockShop , Sockshop 17 February 2017 09:00

Thank you for your recent order and for your feedback. I am sorry that this was not delivered when expected. This is because the order was placed at after 5pm on the Thursday and was therefore dispatched on Friday for delivery the next working day (Monday). Our full delivery information can be found here: https://www.sockshop.co.uk/customer_services/customer_information/dispatch_delivery/ I do apologise once again for the disappointment and inconvenience caused. Kind regards, Tara

Trusted Customer

Friday, 17 February 2017

Expected a better range of socks/designs.

Trusted Customer

Wednesday, 15 February 2017

It was possible to leave a message in the package but my message was not taken into it

SockShop , Sockshop 15 February 2017 09:03

Thank you for your recent order and for your feedback! I have checked your order and there does appear to be a gift message on the paperwork - this is a line of text just above the delivery address. I hope this helps but please do not hesitate to contact us directly at contact@sockshop.co.uk if you have any further questions. Kind regards, Tara

Trusted Customer

Tuesday, 14 February 2017

speedy delivery - good value

SockShop , Sockshop 15 February 2017 08:53

Thank you for your recent order and your feedback! It's great to hear that your order was delivered quickly, though I am sorry that the colour of the Oroblu tights is not as expected. We do try to represent our products as accurately as possible but sometimes colours can appear differently depending on screen resolutions and monitors. I will certainly share your comments with the rest of the team, however, so that we can look into this. In the meantime, please do return these to us using the freepost returns label provided for a refund or exchange if you prefer. My apologies and kind regards, Tara

Trusted Customer

Wednesday, 15 February 2017

Prompt delivery. Easy return service.

Trusted Customer

Tuesday, 14 February 2017

Good service. Socks delivered within the time stated.

Trusted Customer

Tuesday, 14 February 2017

very quick service, no problems

Trusted Customer

Monday, 13 February 2017

Multiple listing on Web of individual products by size means it takes longer to find what you want.

SockShop , Sockshop 13 February 2017 11:37

Thank you for your feedback. Please know that I will certainly share your comments with our web team so that we can look into this issue - thanks for bringing this to our attention! My apologies for any inconvenience caused. Kind regards, Tara

Trusted Customer

Thursday, 09 February 2017

Could not order through webpage -- don't know why, but succeeded by telephone though service was a little slow.

SockShop , Sockshop 10 February 2017 09:35

Thank you for your recent order and for your feedback. I'm sorry to hear that you experience difficulties with our website - I will certainly forward your comments onto our web team to look into this. I am sorry that these socks are different sizes! Thanks for letting us know about this. If possible, please can you email the photo to contact@sockshop.co.uk and we will be happy to help. My apologies and best regards, Tara

Trusted Customer

Wednesday, 08 February 2017

Good service, fast delivery, shame the website won't let me place another order!

SockShop , Sockshop 08 February 2017 11:53

Thank you for your recent order and for taking the time to leave your feedback. I am so pleased to hear that your order arrived quickly, though I am sorry that you are experiencing issues with our website! I will contact you directly about this to resolve the issue. My apologies and kind regards, Tara

Trusted Customer

Monday, 06 February 2017

The website is very nice and the products look excellent.

SockShop , Sockshop 06 February 2017 14:49

Thank you for your feedback! I am sorry to hear that you have not yet received your items. Your order was dispatched on 26/1/17 via Royal Mail Air Mail which usually takes 5-10 working days for delivery, though we do ask customers to allow 14 days in case of postal delays. If you do not receive your order in this time, please do not hesitate to contact us directly at contact@sockshop.co.uk and we will be happy to help. Best regards, Tara

07 February 2017 13:22

It took a while to get here but they were well worth the wait! My wife LOVES her socks. They were really soft and very warm as advertised. Thank You.

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