SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 3167 verified reviews.
Trusted Customer
Wednesday, 26 March 2025

Okay, everything was good.

Trusted Customer
Wednesday, 02 April 2025

Excellent and efficient

Trusted Customer
Friday, 07 February 2025

Poor Dear Support Team ( Cindy) I have contacted you twice and still have not received the PayPal refund agreeded with Zoe. Please can you let me know when this is fulfilled?. Ref the photo of items received and receipt attached. image0.jpeg I’m a new customer and feel let down by this! Regards Derrick Wiltshire

Rebecca , Sockshop 02 April 2025 13:39
Hello, Thanks for your feedback. I am sorry to hear this, a refund has been issued. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 15 February 2025

I bought these socks in a 6.5-8.5 for my 3 year old as my 6 year old has the 9-12. I received some 9-12 despite ordering the smaller size but noticed both sizes of socks are exactly the same size anyway and there’s no way they will fit my smallest daughter. Got in touch with someone on chat who said I would be emailed about this but still haven’t heard anything. Poor product and customer service

Rebecca , Sockshop 02 April 2025 13:37
Hello, I am sorry to hear this. Please return these to us for an exchange / refund: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Mark
Thursday, 20 March 2025

Very quick delivery

Lynne Carter
Friday, 21 March 2025

Good fast despatch

Trusted Customer
Wednesday, 02 April 2025

Exceelent fast and free delivery

Revd Margaret Oldroyd
Tuesday, 01 April 2025

Socks arrived as expected; as described, extremely comfortable easy to wash (they don’t deteriorate). Have recommended the socks to friends also looking for good garments.

Revd Margaret Oldroyd 02 April 2025 10:58
Paul Schofield
Tuesday, 25 March 2025

sent the wrong socks didnt resolve the matter Just tried to use the returns procedure - too complicated. had enough of jumping through hoops to return It's ridiculous when all they really need to do is give me the address to send it to instead of involving the royal mail and their complex procedure and extra charges - In future I will not use sock shop I will wear these socks that I don't want and never use them again BYE BYE

Rebecca , Sockshop 01 April 2025 12:00
Hello, We're really sorry to hear about your frustration with our returns process. We strive to make it as straightforward as possible, and it sounds like we missed the mark this time. Just to clarify, once the returns form is filled out, a Royal Mail label is generated, and returns are completely free. Your feedback is invaluable, and we'll take it into account to improve the experience. Please reach out to our customer support team directly, and we'll do our best to assist you with the return. We truly value your support and hope to make things right. SOCKSHOP
Jane Alexandra Benson
Wednesday, 02 April 2025

Excellent service from order to delivery. Thank you.

Linda
Wednesday, 02 April 2025

Purchased on line

Ruth
Wednesday, 02 April 2025

Fast delivery. Great socks

Trusted Customer
Wednesday, 02 April 2025

Easy website navigation &superb service too! Speedy delivery. Wide choice of styles&colours available.

Trusted Customer
Wednesday, 02 April 2025

Excellent delivery as always

Peter
Wednesday, 02 April 2025

Easy ordering, good website, good comms, speedy delivery

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