SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3187 verified reviews.
Trusted Customer
Saturday, 17 February 2018

I expected them to he a lot thicker and warmer for the price. Way over priced

Rebecca Hodgkinson , Sockshop 19 February 2018 13:46
Hello, 
I'm sorry you are disappointed with your purchase, I will contact you directly to resolve this. 
Rebecca, SockShop
Jessica Aurich
Wednesday, 14 February 2018

I have not received my purchase. No tracking was provided.

SockShop , Sockshop 15 February 2018 08:43
Many thanks for your feedback and your recent order. I am sorry that you have not yet received your items. Your order was dispatched on 7th February via Royal Mail Air Mail which usually takes 5-10 working days for delivery, though we do ask customers to allow 14 days in case of postal delays. If you do not receive it within this time, please let us know at contact@sockshop.co.uk and we will be happy to help. Kind regards, Tara (SockShop)
Trusted Customer
Friday, 09 February 2018

Make it clear that only one pair of socks out of three have grippers in sole.

Adrianne Jackson , Sockshop 09 February 2018 14:16
Many thanks for taking the time to leave your feedback. I am terribly sorry this was not made fully clear to you when purchasing your Ladies 3 Pair Elle Cosy Bed and Slipper Socks, We do state in the product information that this pack includes one pair with anti-slip soles and 2 plain knit styles without grips perfect for bed wear. If you are not fully satisfied with your purchase and would like an exchange or a refund please send your items back to us using the free post returns label provided. My apologies and kind regards, Adrianne (SockShop)
Trusted Customer
Tuesday, 16 January 2018

I received a refund without any further information. Would have been useful to know why, out of stock, or when they might have stock etc etc.

SockShop , Sockshop 17 January 2018 09:20
Thank you for your feedback. I am very sorry to hear this! I have checked your order and it seems that this was returned to us, so a refund was issued. I am sorry that you were unaware of this. It may have been that the parcel was returned to us by Royal Mail but usually there is a sticker to explain why, and we would contact you separately about this. I can only apologise for the inconvenience caused and hope that this will not deter you from shopping with us again. Kind regards, Tara (SockShop)
Kirsty Webb
Tuesday, 09 January 2018

It would have been good to have recieved the socks I ordered. If they become out of stock then make that known on the website

SockShop , Sockshop 09 January 2018 15:54
Thank you for  taking the time to leave your feedback. I am very sorry to hear this! I will contact you directly to resolve the issue. Kind regards, Tara (SockShop)
David Chesman
Monday, 08 January 2018

I purchased these for a stocking filler for my wife. They looked very good. However both pairs when put on had holes in them that we believe must have been made by the barbs securing them to the packaging.

SockShop , Sockshop 09 January 2018 09:18
Thank you for your feedback. I am sorry to hear that these tights were damaged as a result of the packing! This certainly should not have happened and I will of course share your feedback with the rest of the team. I will also contact you directly to resolve this. Kind regards, Tara (SockShop)
Trusted Customer
Saturday, 06 January 2018

The service was ok, but I was not happy with the product

Rebecca Hodgkinson , Sockshop 08 January 2018 10:26
Hi, 
I am sorry that you are unhappy with your purchase, I shall contact you directly to resolve the issue.
Thanks, SockShop.
Trusted Customer
Saturday, 30 December 2017

I had chosen four pairs of socks of the same kind but in different colours. They sent me 4 pairs the same colour, and it was not the nicest one. Also they sent me a different size to one I ordered, but this turned out to be a fortuitous mistake since I had ordered the wrong size! They came promptly and in time for Christmas. So I wasn't too impressed by the service.But since it was so close to Christmas I kept what they sent me.

SockShop , Sockshop 01 January 2018 11:14
Thank you for your feedback. I am very sorry to hear this! Please know that  we will always be happy to exchange any items that were sent out incorrectly. I sincerely hope that your experience on this occasion will not deter you from shopping with us again, Kind regards, Tara (SockShop) 
Trusted Customer
Saturday, 30 December 2017

socks havent arrived yet

SockShop , Sockshop 01 January 2018 11:00
Thank you for your feedback, I am sorry to hear that you have not yet received your order! This was dispatched on 11th December via Royal Mail Air Mail which usually takes 5-10 working days for delivery, though we do ask customers to allow 14 days in case of postal delays. I can only think that this has been delayed in the busy Christmas post, my apologies! Would it be possible to allow a few more days for delivery, just in case? If you still do not receive it, please let us know at contact@sockshop.co.uki and we can either send a replacement (subject to stock) or issue a refund if you prefer. My apologies and kind regards, Tara (SockShop)
Jozef Bomba
Thursday, 21 December 2017

today is 21.12, and I still didnt received my products

SockShop , Sockshop 21 December 2017 09:08
Thank you for your feedback. I am sorry to hear that you have not yet received your items. Your order was dispatched on Thursday 14th December via Royal Mail Air Mail which usually takes 5-10 working days for delivery.  If you still do not receive your items in this time, please let us know and we will be happy to help. My apologies for the delay and kind regards, Tara (SockShop)
Kathryn Davies
Monday, 18 December 2017

Wrong items sent. I phoned the "helpline" as I was anxious to receive them quickly for Christmas presents. I was told they couldn't help and I had to return them before they could replace them with the items I had actually ordered.

SockShop , Sockshop 18 December 2017 16:59
Thank you for your feedback. I am terribly sorry to hear this - please know that this is not a regular occurrence with SockShop! I hope that the issue has now been resolved but if you have any further issues, please do not hesitate to contact us at contact@sockshop.co.uk and we will be happy to help. My apologies and kind regards, Tara (SockShop)
Janice Taylor
Sunday, 10 December 2017

I ordered two pairs of leg warmers to go abroad. They took quite a long time to arrive and one was the wrong colour (even though the invoice stated the correct colour choice had been packed). Unfortunately I wasn’t confident that if I used the return policy the replacement would arrive in the time I had to send them onward, so I made do with the wrong colour.

SockShop , Sockshop 11 December 2017 09:02
Many thanks for taking the time to leave your feedback. I am sorry to hear that you received the wrong colour! Please know that this is not a regular occurrence with SockShop and I will certainly mention this to the rest of the team to prevent it from happening again.  I will contact you directly to resolve the issue. Apologies and kind regards, Tara (SockShop)
Yvonne Currie
Monday, 20 November 2017

Disappointed sock very thin not what I had expected

SockShop , Sockshop 20 November 2017 12:30
Many thanks for your recent order and for taking the time to leave your feedback. I am terribly sorry to hear that you are disappointed with your purchase! Please do return the item to us using the freepost returns label provided and we will of course issue a refund or exchange if you prefer. My apologies and kind regards, Tara (SockShop)
Fredrik Vik Jørgensen
Thursday, 16 November 2017

This should be sent out after socks are delivered. Nothing so far

Rebecca Hodgkinson , Sockshop 16 November 2017 10:45
Hello, 
I am sorry you have experienced a delay in receiving your order. I can see that your order was dispatched on the 9th November via Royal Mail Air Mail. This usually takes between 7-10 Working days. If you have not received your order by the 23rd, please get in touch through contact@sockshop.co.uk and i will resolve this for you.
Kind regards, SockShop.
Mrs Jennifer Davies
Monday, 09 October 2017

Well. Ordering fine. The fact that you had what I wanted. Fine. BUT despite you saying 2-3 days delivery I haven't had them yet! and I need them specifically for a trip in two days. All fingers crossed that they arrive in time.

SockShop , Sockshop 09 October 2017 14:59
Many thanks for your feedback. I'm really sorry to hear that you have not yet received your items! Your order was dispatched on 2/10/17 via Royal Mail's 2nd Class service which does usually take 2-3 working days for delivery, though we do ask customers to allow 7 days in case of postal delays. It is very likely that these will arrive in time, but if they arrive too late you are most welcome to return them to us for a refund using the freepost returns label provided. Any problems, please let us know. My apologies and kind regards, Tara (SockShop)
Mrs Jennifer Davies 31 October 2017 16:33
Well. I returned from my three week trip a few hours ago. Still no package! No notification telling me that it has been left with a neighbour or returned to sender . . Is there any way you can chase it up at your end?
Mrs Jennifer Davies 31 October 2017 16:33
Rebecca Hodgkinson , Sockshop 01 November 2017 09:34
Thanks for the update, I'm sorry that you have not received your order yet. I will contact you directly to resolve the matter. My apologies. Rebecca, SockShop.
YOUR RECENTLY VIEWED ITEMS

EMAIL NEWSLETTER

SIGN UP & RECEIVE 10% OFF YOUR FIRST ORDER

View our privacy policy here.