SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3188 verified reviews.
Ellison Brown
Sunday, 12 June 2022

Absolute rubbish I paid for next day delivery on Sunday 5th and still hadn’t received my item by the 9th! Which I needed for holiday!!

Rebecca , Sockshop 14 June 2022 09:49
Hello, Thank you for leaving your feedback. I am sorry to hear you are disappointed with delivery. As stated on our delivery page, delivery cannot be guaranteed: Our Priority Tracked (24 hour) UK Delivery option is £3.95, and aims to have your parcel with you the next working day (next day delivery is not guaranteed). Please note, orders placed after 5pm on Fridays will not be despatched until the following Monday. Apologies, SOCKSHOP
Roger Hitchings
Thursday, 09 June 2022

Didn’t get the delivery… So not to great.

Rebecca , Sockshop 14 June 2022 09:43
Hello, Thank you for leaving your feedback. I am sorry to hear that you did not receive your order. I can see that you have been in contact with my colleague and this has now been resolved. Apologies, SOCKSHOP
Trusted Customer
Friday, 10 June 2022

Absolutely abysmal. I bought a pack of three pairs of socks, one pair had a hole in one of the socks. I phoned the number on the website and got someone who was then going to contact someone about a refund. Two weeks later nothing so I phone again. Same response but this time the person was going to phone me back. Yes you've guessed it, no one has got back to me. One star is too many.

Rebecca , Sockshop 10 June 2022 16:57
Hello, Thank you for leaving your feedback. I am really sorry to hear this has happened, please accept my apologies. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Les Skelcher
Thursday, 09 June 2022

What service still not got my parcel

Rebecca , Sockshop 10 June 2022 16:53
Hello, Thank you for leaving your feedback. I am sorry you have had issues receiving your parcel. I have checked the tracking and can see this was collected today. I hope you like the socks! Kind regards, SOCKSHOP
J Hamill
Sunday, 05 June 2022

Nothing to do with you but I still have not received them despite staying at home all day Saturday as advised by the post office.

Rebecca , Sockshop 10 June 2022 16:51
Hello, Thank you for leaving your feedback. I can see that the tracking has now marked this as delivered on the 06/06. I hope you like the socks. Kind regards, SOCKSHOP
Alex
Friday, 03 June 2022

The socks were never delivered

Rebecca , Sockshop 10 June 2022 16:49
Hello, Thank you for leaving your feedback. I am sorry to hear this. I shall contact you directly to help resolve this. Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 31 May 2022

Considering I haven’t actually received the item I purchased (even though anticipated delivery was due last week) sadly I can’t rate the service as anything but 1 star. Haven’t received any updates as to if or when I might receive my order, or a refund. Don’t like giving anyone a bad review but unfortunately the first and also the last order from me.

Rebecca , Sockshop 10 June 2022 16:46
Hello, Thank you for leaving your feedback. I am sorry to hear this happened. I can see that you have been in touch with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Alex Irving
Monday, 30 May 2022

Item not as described, images misleading as to length of sock

Rebecca , Sockshop 10 June 2022 16:45
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Andrew Buick
Sunday, 29 May 2022

Royal Mail failed to deliver the parcel and returned it to Sender. I was told that it would be se-sent but so far I have not heard anything further so cannot leave a proper review at this time.(29th May).

Rebecca , Sockshop 30 May 2022 10:24
Hello, Thank you for leaving your feedback. I am sorry this item has not been received. Once returned here we shall be in contact. Kind regards, SOCKSHOP
Raymond Harley
Sunday, 15 May 2022

not good value they were very poor finish compared to other diabetic socks i have bought.

Rebecca , Sockshop 23 May 2022 09:29
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Charlotte Wilson
Saturday, 14 May 2022

I have not yet received this delivery. My address was not confirmed so I did not realise my address was wrong. Updated my details and am still waiting! Even changed the address with Royal Mail.

Rebecca , Sockshop 23 May 2022 09:25
Hello, Thank you for leaving your feedback. I am sorry to hear this happened. I have checked the tracking and can see that this has now been delivered. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 14 May 2022

Service was OK but we ordered pale blue and if these are pale blue I’m a Dutchman.

Rebecca , Sockshop 23 May 2022 09:23
Hello, Thank you for leaving your feedback. I am sorry to hear this, please return this to us to receive a refund or exchange. I shall look into this further. Kind regards, SOCKSHOP
Trusted Customer
Friday, 13 May 2022

The picture showed a much thicker sole. They were very flimsy and absolutely stank. I could not even offer them to a charity shop.

Rebecca , Sockshop 23 May 2022 09:14
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Please return this item to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Trusted Customer
Thursday, 12 May 2022

I ordered both green and yellow bamboo socks that were a ‘special offer’ of “3 pairs for £9.99. I made the order, paid the price but only ONE arrived of each colour.

Rebecca , Sockshop 23 May 2022 09:12
Hello, Thank you for leaving your feedback. I am sorry that you are unhappy with your order. I can see only 2 items were added to your basket. 3 items need to be added for the offer to work. Thanks, SOCKSHOP
Miss Elizabeth Fisher
Sunday, 01 May 2022

I ordered 5 pairs of children's bamboo socks in 2 different colours. I was sent the correct size & colour of 3 of the pairs but, because the packer could not be bothered to read the order form correctly, I was sent the wrong size & colour in the other 2 pairs! I am very annoyed that I had to return them for a replacement, through no fault of my own! I have been sent 2 replacement pairs but did not even receive an apology for their mistake & will not be ordering from SockShop again!

Rebecca , Sockshop 23 May 2022 09:07
Hello, Thank you for leaving your feedback. Apologies that this happened. I can see that an exchange has now been sent out. Kind regards, SOCKSHOP
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