SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 3189 verified reviews.
Trusted Customer
Tuesday, 23 February 2021

one item i ordered was not out of stock but when parcel arrived there was a pack of socks that i had not ordered and the one i wanted was missing

Trusted Customer
Monday, 22 February 2021

The boxers were delivered on time. They don’t seem to stay in place as they are so soft that they wrinkle up really easiky

Trusted Customer
Saturday, 20 February 2021

Parcel received on time but with some incorrect items (ladies socks instead of mens boxers). Communication with customer services was speedy but could have been a bit more apologetic for SockShop's error. I had to repackage and return (freepost) the incorrect items before my actual ordered items would be dispatched. However, I only posted the incorrect items back on Thursday and received the correct items on the Saturday via Royal Mail 24.

Trusted Customer
Wednesday, 10 February 2021

Arrived promptly after ordering

Rebecca , Sockshop 17 February 2021 16:27
Hello, Thanks for leaving your feedback. I am pleased to see that your order arrived quickly. I am sorry to hear that this happened, I shall share your feedback with the rest of the team.Kind regards, SOCKSHOP
Mrs S Simpson
Friday, 12 February 2021

Description said seamfree, socks came and had a seam, very disappointed

Rebecca , Sockshop 17 February 2021 16:19
Hello, Thank you for leaving your feedback. I am sorry that this item was not as expected. I shall look into this further. I can see that you have now returned these items to us for a refund. Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 17 February 2021

First time on line shopping very helpful

Richard Knight
Monday, 15 February 2021

Two of the items I ordered were out of stock, hopefully I will receive an email when next available.

Mrs Margaret Vowles
Wednesday, 10 February 2021

I was pleased with the feel of the socks but disappointed as the heel of the socks came up the leg as the foot size was too big for my size 41/2 feet.

Trusted Customer
Tuesday, 09 February 2021

Realable service. Quality pants, soo disappointed no flies on pants, not easy to *** wearing them without, according to my Fiancè who they are for.

Linda Collingwood
Thursday, 04 February 2021

Service good. Arrived promptly and quick response when I emailed customer service. Product disappointed. I thought I was ordering 2 pair of navy and 1 of grey but it turns out to be navy and back and grey and black. Lovely socks which I’ve kept but not what I was hoping for.

Peter Foster
Wednesday, 03 February 2021

Unfortunately the Royal mail has let you down ,Apparently Royal Mail can mark as delivered even though they haven't actually done so , There was 2 people home when they tried to deliver, They left no card to say they had been , On tracking my delivery find it to be at sorting Office. As such still not received my package Nearly a week later.

Trusted Customer
Saturday, 30 January 2021

Generally I would have given 5 stars. The only reason I gave 3 stars is the vests I wanted to purchase were out of stock and you you said you would email when they were available. Did receive an email but the link to the item did not work!

Sarah Woolmer
Tuesday, 26 January 2021

Somewhat disappointed in 5hat 5hey are too long. I’m 5’3” & they’re too,l9ng to keep the knee support part on the knee which is the most important thing for me! Otherwise they’re ideal for a taller person.

Trusted Customer
Monday, 04 January 2021

Not Sock Shops fault,but my socks were not delivered. Tracking gave the info that they were returned to sender, then a couple of minutes later it said they had been delivered. Not received at my address or at any neighbours addresses. Really cheesed off,I paid in good faith any have nothing to show for it.Total incompetence by Royal Mail. Cannot review socks obviously

Rebecca , Sockshop 21 January 2021 16:54
Hello, Thank you for leaving your feedback. I can see that you have been in contact with my colleague and this has now been resolved.Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 12 January 2021

Excellent delivered quickly and safely

19 January 2021 17:45
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