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We love to hear your feedback
We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.
Take a look below at what SOCKSHOP customers say…
VIEW OUR FEEFO PAGEShowing reviews from the last 12 months
Independent Feedback based on 3187 verified reviews.
Trusted Customer
Tuesday, 22 December 2015
I ordered all white socks, but half were dispatched in black!
SockShop , Sockshop
23 December 2015 09:11
Thank you for your recent order and for your feedback. I'm terribly sorry to hear that the wrong colour was sent! Please know that this is not a regular occurrence with SockShop, and I do hope that this will not deter you from shopping with us again. We will certainly arrange for the correct items to be sent out (subject to stock) as soon as the return is received, or issue a refund if you prefer. My apologies once again. Best regards, Tara
Trusted Customer
Tuesday, 22 December 2015
Paid for delivery - still hasn't arrived yet...
SockShop , Sockshop
22 December 2015 16:20
Thank you for your recent order and for your feedback. I'm really sorry to hear that you have not yet received your item! I will contact you directly about this to resolve the issue. Best regards, Tara
Trusted Customer
Friday, 18 December 2015
Wrong item supplied although did resolve the situation and send out the correct item.
SockShop , Sockshop
18 December 2015 15:02
Thank you for your recent order and for your feedback. I'm really sorry that you received the wrong item. Please know that this is not a regular occurrence with SockShop and I do hope that this will not deter you from shopping with us in the future. I am pleased that we were able to resolve the issue in the end. Kind regards, Tara
Trusted Customer
Thursday, 17 December 2015
I didn't get my free gift I was offered I chose a pair of heavy duty socks
SockShop , Sockshop
18 December 2015 09:44
Thank you for your recent order and for your feedback. I'm really sorry that you didn't receive your free gift. I hope it's OK with you but I will also contact you directly about this to resolve the issue. Best regards, Tara
Trusted Customer
Wednesday, 16 December 2015
Gloves arrived in wet envelope and was disappointed that they were not wrapped in plastic within the envelope. Gloves are for a present, and I had to squeeze the water out of them and dry them. Should be in another bag within postal envelope.
SockShop , Sockshop
17 December 2015 10:37
Many thanks for your recent order and for your feedback. I'm terribly sorry to hear that the gloves were wet when you received them! These should be packed in plastic as well as the jiffy envelope they are dispatched in, and I will certainly look into why this was not the case on this occasion. If you'd like to return these to us using the freepost label enclosed, we'll be more than happy to exchange (subject to stock). My apologies once again and kind regards, Tara
Trusted Customer
Wednesday, 16 December 2015
Slow to deliver I have not received my order yet.
SockShop , Sockshop
17 December 2015 10:27
Thank you for your feedback. I'm sorry to hear that you have not yet received your order. I can see that this was dispatched on 8/12/15 using our standard service, Royal Mail 2nd Class. Though we quote 2-3 working days for UK delivery on our website, we do ask customers to allow 7 days in case of postal delays, particularly during this busy time of year. If you still do not receive your order by the end of today, please contact us at contact@sockshop.co.uk and we will be able to resolve the issue. My apologies once again for the delay. Kind regards, Tara
Trusted Customer
Tuesday, 15 December 2015
Wrong colour sent
SockShop , Sockshop
16 December 2015 14:23
Thank you for your feedback. I'm terribly sorry to hear that you received the wrong colour! Please know that this is not a regular occurrence with SockShop! If you could please return the incorrect item to us using the freepost label provided, we can arrange for the correct item to be sent out to you (subject to stock) as soon as this is received. My apologies once again and best regards, Tara
Trusted Customer
Tuesday, 15 December 2015
wrong item delivered
SockShop , Sockshop
16 December 2015 14:18
Thank you for your recent order and for taking the time to leave your feedback. I'm really sorry to hear that you received the wrong item! Please know that this is not a regular occurrence with SockShop. If you could please return the incorrect item using the freepost label provided, we'll certainly be able to send out the correct item (subject to stock) as soon as this is received. My apologies once again. Best regards, Tara
Trusted Customer
Monday, 14 December 2015
The delivery time is appauling.
SockShop , Sockshop
16 December 2015 14:05
Thank you for your recent order and for taking the time to leave your feedback. I'm sorry to hear that you are disappointed with the delivery time. Delivery usually takes 2-3 working days, though we do ask customers to allow 7 days in case of postal delays, particularly during this busy time of year. If you have not received your items by tomorrow, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue. Best regards, Tara
Trusted Customer
Wednesday, 09 December 2015
I have not yet received the socks.
SockShop , Sockshop
10 December 2015 10:05
Thank you for your recent order and for your feedback. I'm very sorry to hear that you have not yet received your socks! Your order was dispatched on 1/12/15 using our standard service, Royal Mail Air Mail. We quote approximately 5 working days for worldwide delivery on our website, but this can sometimes take longer due to postal delays, particularly during busy periods. Because of this, we do ask customers to allow up to 10 working days for delivery. My apologies for the delay! If you still do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue. Best regards, Tara
Trusted Customer
Wednesday, 09 December 2015
Wrong item was picked and delivered: had to be returned for correction.
SockShop , Sockshop
09 December 2015 10:23
Thank you for your feedback. I'm terribly sorry that you received the wrong item! I hope that this issue has now been resolved and you have received the correct item ordered. If not, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to arrange for a replacement or refund if you prefer. Thanks once again for your order and kind regards, Tara
Trusted Customer
Sunday, 06 December 2015
I've ordered the goods last Sunday (29 Nov) and except for the Order confirmation I haven't heard a word about the dispatch date. I still haven't received my order (6 Dec).
SockShop , Sockshop
07 December 2015 15:23
Thank you for your recent order. I'm very sorry that you have not yet received your items or a confirmation of dispatch email from us! Please know that this is not a regular occurrence with SockShop. I can see that your order was dispatched on 30/11/15 using our standard service, Royal Mail 2nd Class. This usually takes between 2-3 working days for UK delivery, though we do ask customers to allow up to 7 working days in case of postal delays, particularly during busy periods. If you still do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will certainly be able to resolve the issue. Best regards, Tara
Trusted Customer
Saturday, 05 December 2015
I am still waiting to receive the socks I ordered.
SockShop , Sockshop
07 December 2015 14:25
Many thanks for your recent order and for taking the time to leave your feedback. I'm very sorry to hear that you haven't received your items yet! Your order was dispatched on 30/11/15 using our standard service, Royal Mail Air Mail. Though we quote 5 working days for overseas delivery, we do ask customers to allow up to 10 working days in case of postal delays. If you still do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we'll certainly arrange a refund or replacement (subject to stock). Best regards, Tara
Trusted Customer
Friday, 27 November 2015
Have not received my order yet
SockShop , Sockshop
30 November 2015 13:55
Many thanks for your recent order and for your feedback. I'm sorry to hear that you are still waiting on your items! Your order was dispatched on 20/11/15 using our standard service, Royal Mail 2nd Class. Though we quote 2-3 working days for UK delivery on our website, we do ask customers to allow up to 7 working days in case of postal delays, particularly during busy periods. I'm very sorry about this. If you do not receive your order in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we'll certainly be able to resolve the issue. Best regards, Tara
Trusted Customer
Sunday, 22 November 2015
Hi I placed an order last week and was told that I would receive a confirmation email. I didn't receive one and made contact via your website asking for confirmation. I haven't received either a confirmation email or a reply, so am not happy as I am waiting for these to be delivered and don't know if my payment went through or not. As you can suspect, I am not happy with this.
SockShop , Sockshop
23 November 2015 14:58
Thank you for your recent order and for your feedback. I'm terribly sorry to hear that you did not receive a confirmation email from us and are still waiting on your items. We are currently experiencing issues with some customers' confirmation emails, but are looking into this and hope to have it fixed very soon. I am very sorry about this.
I can see that your order was dispatched on 16/11/15 using our standard service, Royal Mail 2nd Class. Though we quote 2-3 working days for delivery, we do ask customers to allow up to 7 days in case of postal delays. If you do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will certainly be able to resolve the issue. Best regards, Tara
