SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3189 verified reviews.
Lino Pasquariello
Tuesday, 29 June 2021

Not happy with this purchase, one of the socks has a hole in it which suggests poor quality control. I have used this company twice before without any problems but reluctant to use again

Rebecca , Sockshop 01 July 2021 11:38
Hello, Thank you for leaving your feedback. I am sorry that this has happened. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Lee Hamilton
Thursday, 24 June 2021

Ordered on 16th, it's the 24th. No sign of my goods. Where is it?

Rebecca , Sockshop 28 June 2021 14:49
Hello, Thank you for leaving your feedback. I am sorry that you have not yet received your order. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Trusted Customer
Thursday, 24 June 2021

Better quality cheap is not always better

Rebecca , Sockshop 28 June 2021 14:47
Hello, Thank you for leaving your feedback. I am sorry to hear that you are unhappy with this item. I shall share your feedback regarding this with the rest of the team. Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 23 June 2021

Ensure that representaives do not hang up on customers.

Rebecca , Sockshop 28 June 2021 14:45
Hello, Thank you for leaving your feedback. I am sorry to hear that this has happened, please accept my apologies. I can only imagine that this has happened due to an issue with the phone line. If you do have any future issues contacting us we are also available on email at contact@sockshop.co.uk Kind regards, SOCKSHOP
Miss Melisa Drin
Tuesday, 22 June 2021

My order hasn't been delivered yet and I have not received any notification that it has been deliveredup to the present.

Rebecca , Sockshop 28 June 2021 14:37
Hello, Thank you for leaving your feedback. I am sorry that your order had not arrived. I can see that you have already been in contact and this matter is now resolved. Kind regards, SOCKSHOP
Sam Bushell
Monday, 21 June 2021

Ordered 2 packs in medium, 1 pack came with xlarge pair which are unwearable as they are massive

Rebecca , Sockshop 24 June 2021 13:38
Hello, Thank you for leaving your feedback. I am sorry to see that this has happened. Please return these to us to receive an exchange: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Peter Wilson
Sunday, 20 June 2021

It is 20 June and socks have not arrived. Ordered 6 June. Maybe the 5 day delivery does not apply in Aus.

Rebecca , Sockshop 24 June 2021 13:32
Hello, Thank you for leaving your feedback. I am sorry that your order has not not yet arrived. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Karen Shaw
Friday, 18 June 2021

Shocking I ordered white trainer seamless socks and delivery note confirmed my order but instead I got 3pairs of blue socks with multi coloured stars on size 7-12 adult I ordered these for my grandson as he has sensory issues

Rebecca , Sockshop 24 June 2021 13:23
Hello, Thank you for leaving your feedback. I am sorry that this has happened, I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 12 June 2021

The service was ok but not the product

Rebecca , Sockshop 16 June 2021 15:36
Hello, Thank you for leaving your feedback. I am sorry that this item was not suitable for you. I shall share your comments with the rest of the team. Kind regards, SOCKSHOP
Victoria Morris
Wednesday, 09 June 2021

One pair came ripped and the other two where so thin and baggy. They where useless

Rebecca , Sockshop 09 June 2021 15:24
Hello, Thank you for leaving your feedback. I am sorry to hear that this has happened. Please return these to us to receive a refund/exchange. Kind regards, SOCKSHOP
Chris Fussey
Tuesday, 08 June 2021

Service was first class, but product shrunk after first wash causing swollen legs. Supposed to be extra roomy as well!

Rebecca , Sockshop 09 June 2021 15:22
Hello, Thank you for leaving your feedback. I am sorry that this item developed a fault. Please return these to us for an exchange or refund. Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 08 June 2021

When placing my order it was highlighted that the order would arrive within 5 working days. It has been over 13 working days at this point and still no news on the item. When reaching out to support, the manager advised that there is nothing they can do about delays and not available to track my package. Lovely. First and last order I will be placing from this site.

Rebecca , Sockshop 09 June 2021 15:19
Hello, Thank you for your feedback. I am sorry that your order has not been received. I can see my colleague has been in contact with you and is waiting a response so that she is able to correct this issue for you. Kind regards, SOCKSHOP
Eliz Ann Boyle
Sunday, 06 June 2021

When someone orders SOCKS don't send footlets

Rebecca , Sockshop 07 June 2021 10:57
Hello, Thank you for leaving your feedback. I am sorry to hear that this has happened. I can see that a refund has been issued. Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 02 June 2021

Very bad, Ordered next day delivery and it hasn’t even been dispatched a week later

Rebecca , Sockshop 04 June 2021 15:17
Hello, Thank you for leaving your feedback. I am sorry that you did not receive your order. I can see that you have been in contact and this has now been resolved. Kind regards, SOCKSHOP
Michael
Wednesday, 02 June 2021

I have not got my order. Is not even dispatched

Rebecca , Sockshop 04 June 2021 15:15
Hello, I am sorry that your order has not been received. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
YOUR RECENTLY VIEWED ITEMS

EMAIL NEWSLETTER

SIGN UP & RECEIVE 10% OFF YOUR FIRST ORDER

View our privacy policy here.