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US Dollar ($)SOCKSHOP Feefo Reviews
We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.
Take a look below at what SOCKSHOP customers say…
VIEW OUR FEEFO PAGEShowing reviews from the last 12 months
Terrible service, ordered goods on 25th May still not received on the 2nd June and I paid for royal mail tracked 24 delivery. Now they are asking me to rate the service and I haven't even received goods! My advice would be to shop elsewhere, very disappointing especially as was a present for birthday now long gone
Haven’t received my order yet, it’s been 6 days and I even made for fast delivery....
by sending the right order, i am 69 disabled and wanted, low ankle socks with the anti slip bobbles on the bottom, i have had 3 minor strokes, help me, how do i return them
I still have not received my order.
I sent an order for socks some time ago and I find it strange that it has not arrived or that I have not heard anything from you.
have not received order.
I have worn the socks once and they have holes in the toe already. This is one star service.
If l had received my order,then perhaps l could have given an honest review.As yet still not received(17th April)- apparently Post office Southampton have had it since last week - allegedly out for delivery for Monday 12th April!!!%
I’ve worn my socks for 3 hours got a hole in toe already So disappointed, expensive socks
My request Thank you but, I'm extremely curious to know why your socks didn't perform as described. Please provide feedback Regards Bill Hamilton Your answer Dear Mr Hamilton Apologies I cannot comment on this as I have not seen the items returned It may be that they just weren’t suitable for you as we do sell lots of these all over the Country with no issues I can only apologise Best regards Zoe Donnelly Customer Services Manager My reply Then you should inspect the item, do the research into why they failed and give feedback. Attached are the results from 6 hours wearing the item My ordinary socks don't have this effect You REALLY need to investigate, it's a serious design flaw, you should take this request more seriously than the simple 'fob off' it appears you're giving me Your response Good Afternoon, An inspection would be carried out if we get a lot of complaints, so I will keep note of this in case others mention it I don’t deal with returns unfortunately but I will forward your comments on to the correct dept Many apologies Zoe So, it appears I'm not important enough to investigate my issues - customer service, what customer service
I might have given SockShop more than a single star, if I had actually received the product, before they asked me to rate my experience. As it is, I am still waiting for my socks to arrive.
Ordered 2 items paid for 2 items only received 1 despite the invoice clearly indicating the quantity of 2 and paid. No feedback from customer service
Pringle socks are terrible quality, super thin cotton. What changed?
I ordered two pairs of 60 denier tights and received 100 denier tights instead. Not useful for Summer. Will be contacting their customer services team.
The roebuck socks that I bought that are primarily white with a turquoise toe when put in the wash on a cool setting have run turquoise onto both the white part of the new socks and to items that i included in this wash. It has ruined a duvet cover.
