SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 3187 verified reviews.
Debra Poppleton
Sunday, 15 March 2020

Love the socks but I ordered 3 X short ones and was sent 2 X short and 1 X long. So I've had to return the long and I'm still waiting to hear if I'm getting a refund or another short one. A bit of a mess around getting to the post office etc

Adrianne , Sockshop 17 March 2020 12:17
Thank you for your feedback. I am so sorry that you received the incorrect item. Please accept my apologies. I can see that a member of the team has been in touch to resolve this issue. Apologies for the inconvenience this may have caused. Kind regards, SOCKSHOP
Debra Poppleton 17 March 2020 18:25
Hi I haven't anyone be in touch to resolve this problem no one has rang me to tell me what they are doing ref refund or exchange nor have I had an email. Still waiting to hear what's happening. Thanks
Adrianne , Sockshop 18 March 2020 10:07
Thank you for your response. I can see that your exchange has been dispatched via Royal Mail and that you should receive this today. Apologies for the confusion. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 08 March 2020

Ordering process and delivery time was ok.

Martina Morrow
Wednesday, 11 March 2020

The socks are fine but the delivery was too slow

Sheril Cook
Saturday, 07 March 2020

Socks came quickly, not sure the quality is that good and they feel very thin.

Adrianne , Sockshop 10 March 2020 13:55
Thank you for leaving your feedback. I am so glad that you received your order promptly however, I am sorry to hear that you are not fully satisfied with your socks. If you would like to get in contact with us and explain the issue please get in touch at contact@sockshop.co.uk. Kind regards, SOCKSHOP
Bernard Tumalty
Friday, 06 March 2020

calf end of sock not as loose as should be for size 11 diabetic person

Adrianne , Sockshop 06 March 2020 09:20
Many thanks for your feedback. I am so sorry to hear that you are not fully happy with your purchase. If you would like an exchange or refund, Please return your socks back to use and we can help with this immediately. Kind regards, SOCKSHOP
Trusted Customer
Monday, 02 March 2020

Excellent quality socks. Packaged well and arrived promptly. Misleading item description of 2 x pairs of grey knee length socks in pack, as actually one black and one grey. Contacted customer services about this and a very rude young woman interrupted me when I was explaining, asking if she could speak and sighing! She was incredibly offish and unhelpful and for this I definitely would not use the Sockshop again. Every time I wear them I think of her and her rudeness when I put them on. Not customer friendly or professional. Shame. :(

Trusted Customer
Saturday, 22 February 2020

Nice looking socks, unfortunately they keep disappearing under my feet when I walk.

Trusted Customer
Sunday, 16 February 2020

The socks are built well and look like their picture; delivery and price excellent; but they are supposed to fit size 14 and they do not.

Ms D E Barrett
Wednesday, 05 February 2020

The socks were a birthday present so I can't answer in detail but they have elicited polite thanks. What does surprise me slightly is the list of items that you gave at the bottom of this message - I don't think my brother in law would have appreciated these. I have checked with him that the right items were delivered but it would have saved me trouble having to check this.

Rebecca , Sockshop 11 February 2020 15:43
Hello, Thank you for leaving your feedback. I am very sorry that you have been asked to review the incorrect items, please accept my apologies for this. I shall have this looked into right away. Kind regards, SOCKSHOP
Edward Richard Doubleday
Thursday, 06 February 2020

So far my order has not arrived

Rebecca , Sockshop 11 February 2020 15:37
Hello, Thank you for leaving your feedback. I am sorry to hear that your order has not been received. I can see that you have been in contact with my colleague who is currently resolving this for you. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 09 February 2020

Great quick service

Adrianne , Sockshop 11 February 2020 14:12
Thank you for your feedback. I am so glad that you are happy with the service that you received. However, I am sorry to hear that you are not fully satisfied with the quality of your items. If you would like to get in touch with us to explain the issue please contact us at contact@sockshop.co.uk and we can look into this. Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 04 February 2020

Good service, but I thought when I ordered a pack of denim socks I would get three pairs. I have one pair of denim, a dark blue pair and a navy blue pair. I would like to buy a set of three socks the same colour (several times possibly).

Adrianne , Sockshop 07 February 2020 11:59
Thank you for your feedback. I am so glad that you are satisfied with the service provided however, I am sorry to hear that you are not fully happy with the colour of your socks. Please get in contact with us at contact@sockshop.co.uk and we can help with this. Kind regards, SOCKSHOP
Trusted Customer
Monday, 03 February 2020

can't say much about your service as I have not yet got my order. when did you post it ????????

Rebecca , Sockshop 06 February 2020 10:50
Hello, Thank you for leaving your feedback. I am sorry to hear that you have not yet received your order. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Christina Williams
Thursday, 30 January 2020

Lovely warm gloves but very difficult to get off. Also there were a couple of straggly threads at the seams.

Trusted Customer
Sunday, 26 January 2020

Service was fine. Product was average. I am a small size 5 (UK) foot and found the range of socks in small sizes disappointing. Most womens socks are for size 5 - 8, and they are too big and so ruck up under the foot. I would like to see more socks in sizes designed for smaller feet, not socks designed to fit everyone (that fit no-one)

Adrianne Jackson , Sockshop 29 January 2020 12:08
Many thanks for taking the time to leave your feedback. I am so sorry to hear that you are disappointed with our range of small sizes. I can assure you that I will pass your comments on to the rest of the team. We appreciate your feedback! Kind regards, SOCKSHOP
YOUR RECENTLY VIEWED ITEMS

EMAIL NEWSLETTER

SIGN UP & RECEIVE 10% OFF YOUR FIRST ORDER

View our privacy policy here.