SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 3187 verified reviews.
Michael Dring
Tuesday, 28 January 2020

Goods were delivered in a timely manner, but although they are quite comfortable I found them to be much thinner than other pairs I have bought

Jane Baker
Monday, 27 January 2020

Unfortunately these leg warmers were not warm! They were also of poor quality, therefore making them sloppy. Very disappointed, as I would expect to buy from sick shop with confidence.

Brian Duggan
Thursday, 23 January 2020

Service was very prompt but the item descriptions were poor and inaccurate. The Farah Luxury socks turned out to be full length, i.e. just under the knee and they had an elasticated top not a gentle grip top as described. The smooth toe seams however were extremely good. The Sockshop own brand gentle grip tops were just that, very good, but the toe seam was very prominent and not smooth as described. So, with unreliable descriptions I am unlikely to shop here again.

Adrianne Jackson , Sockshop 27 January 2020 11:28
Thank you for taking the time to leave your feedback. I am so glad that you are happy with the service that you received however, I am sorry to hear that you are not fully satisfied with the description of your purchases. I will pass your comments on to the rest of the team. We appreciate your feedback. Apologies and kind regards, SOCKSHOP
Trusted Customer
Friday, 17 January 2020

As stated below. They leave a mark around my legs as they have a tight top, unlike the soft tops

Audreyann Myers
Monday, 13 January 2020

Delivery was quick however I wore a pair of the grey socks once and they got a hole as they were so thin

Trusted Customer
Monday, 06 January 2020

Received a text from Royal Mail saying my order (six pairs of men's boxers) would be delivered on Saturday between 10.51am and 1.51pm. Parcel never arrived. On Sunday received a request from Sockshop for a review of my order of 'men's socks' (!!). Pants have finally arrived on Monday (today).

Louis Woolfson
Monday, 13 January 2020

Not easy to put on. Very thin. Need assistance to put on.

Valda Macdonald
Saturday, 11 January 2020

I'm waiting for a refund.

Stuart Bird
Wednesday, 08 January 2020

The item was described as size 6-11. I am size 11 and there was no way the sock would fit over my toes let alone the rest of my foot. Well under sized. For a named make this was a poor product. On the plus side, after return, the refund was rapid.

Rebecca Hodgkinson , Sockshop 10 January 2020 15:52
Hello, Thank you for leaving your feedback. I am sorry that this item was not as you expected and did not fit correctly, I shall share your feedback with the rest of the team. I am happy to see that you are pleased with the speed of our returns process. I hope that you will shop with us again in the future! Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 08 January 2020

Products fine. Took 9 days to receive though. Despite paying for p&p. So probably a Royal Mail issue but I’ve never had any issues with Royal Mail before.

Trusted Customer
Thursday, 02 January 2020

Very well packaged, efficient delivery, arrived during expected time slot. One of the pale pink socks had grubby mark on as though dropped on a dirty floor - but

Gareth Morgan
Wednesday, 01 January 2020

Your website for the ladies socks I wanted to buy showed only men's sizes. When I called you to get clarification you were unable to help and failed to understand the problem.

Sarah Hunt
Sunday, 29 December 2019

Whilst I realise this was out of your control - I specifically paid for next day delivery to ensure it arrived before Christmas however the delivery wasn't made despite the occupants being home and a message to leave in the garage. The recipient however loved the socks when they eventually were able to collect them from the post office.

Gillian Stewart
Saturday, 21 December 2019

I have not received these yet as I inadvertently got them send to a click and collect who refused delivery. As far as I k ow they have been returned to you.

Rebecca Hodgkinson , Sockshop 24 December 2019 10:26
Hello, Thank you for leaving your feedback. I can see that you have been in touch with my colleague over this matter. Once your order is received by us we will contact you directly. Many thanks, SOCKSHOP
Mrs Susan Drummond
Friday, 20 December 2019

The socks were not as expected at all. They seem very big and roomy & yes I did buy the correct size but will not be ordering any more at all.

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