SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3188 verified reviews.
Trusted Customer
Tuesday, 08 December 2020

I find it unprofessional to ask for a product review when I haven't even received my order yet.

Rebecca , Sockshop 22 December 2020 16:02
Hello, Thanks for leaving your feedback. I am sorry that you encountered a delay in receiving your order, please accept my apologies for this. Your order was dispatched from us on the 1/12 via Royal Mail. I can see via Royal Mail tracking that your order has now arrived. I hope you are pleased with your item! Kind regards, SOCKSHOP
Brett Moody
Tuesday, 08 December 2020

I have not yet received the product!

Rebecca , Sockshop 22 December 2020 15:59
Hello, I am sorry that you encountered issues receiving your order. I can see that you have been in contact with my colleague who has resolved this for you. Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 09 December 2020

I haven't received my delivery!

Rebecca , Sockshop 22 December 2020 15:49
Hello, Thanks for leaving your feedback. I am sorry that you encountered a delay in receiving your order, please accept my apologies for this. Your order was dispatched from us on the 2/12 via Royal Mail. I can see via Royal Mail tracking that your order has now arrived. I hope you are pleased with your item! Kind regards, SOCKSHOP
Trusted Customer
Thursday, 10 December 2020

It would be good if I actually had them. Can't put a positive review if I am still waiting 8 days later.

Rebecca , Sockshop 22 December 2020 15:40
Hello, Thanks for leaving your feedback. I am sorry that your order took longer to arrive than expected, please accept my apologies for this. Your order was dispatched from us on the 4/12 and I can see via Royal Mail tracking that this has now been delivered. I hope you enjoy your socks! Kind regards, SOCKSHOP
Maureen Chappell
Tuesday, 15 December 2020

I meant to do five star. Excellent service !

Rebecca , Sockshop 22 December 2020 15:33
Hello, Thanks for leaving your feedback. I am pleased to hear that you are happy with our service and the items you received. I hope that you will shop with us again in the future! Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 15 December 2020

I have not received my order.

Rebecca , Sockshop 22 December 2020 15:25
Hello, I am sorry to hear your order has not arrived. I shall email you directly to resolve this. Kind regards, SOCKSHOP
David Lorraine
Tuesday, 15 December 2020

I’m in Orkney Scotland. Apparently my order of socks has gone to the Netherlands. I called nicely about this but have never heard back from them. I do not mind errors happening, if they will try and resolve things, but I do mind when they do nothing about it and think they will hang onto my money and provide no socks

Rebecca , Sockshop 22 December 2020 15:20
Hello,Thank you for leaving your feedback. I can see that the address provided states the country as the Netherlands and unfortunately this mistake was not noticed in time to amend the country. Your order will be returned to us and once received we will contact you to organize redelivery. Kind regards, SOCKSHOP
Quentin
Thursday, 17 December 2020

The Jeff Banks socks I bought from Sockshop landed up in the bin after 5 months (the heels wore through). OK, I'm tough on socks, but I normally expect 9 months to a year before the heels go through! Never again. Unless you have a very light touch/ step when it comes to socks, I'd advise steer well clear.

Rebecca , Sockshop 22 December 2020 15:07
Hello, Thank you for leaving your feedback. I am sorry to hear that this item developed a fault, I shall share your feedback regarding this item with the rest of the team. Apologies, SOCKSHOP
Trusted Customer
Friday, 18 December 2020

Use a more reliable postal service, one that delivers when its supposed to. the only reason I used workshop was because if the allegedly 2-3 day delivery. I shan't bother again.

Rebecca , Sockshop 22 December 2020 15:01
Hello, Thank you for leaving your feedback. I am sorry that your order took longer to arrive than expected, please accept my apologies for this. Your order was dispatched from our warehouse on the 11/12 and I can see this has now been delivered. I hope you like your socks! Apologies, SOCKSHOP
Trusted Customer
Sunday, 20 December 2020

Slow delivery still not arrived

Rebecca , Sockshop 22 December 2020 14:52
Hello, I am sorry that your item took so long to arrive, please accept my apologies for this. Your order was dispatched from us on the 14/12 and I can see via Royal Mail tracking that your order arrived with you yesterday. I hope that you like the product! Apologies, SOCKSHOP
Frank Goodman
Monday, 21 December 2020

By sending me the items i ordered. Not yet received after one month and two phone calls

Rebecca , Sockshop 22 December 2020 14:37
Hello,I am sorry that you have not yet received your order. I shall contact you directly to resolve this.Kind regards, SOCKSHOP
Trusted Customer
Monday, 21 December 2020

Items not received. I have bought from sock shop before with no problems, but my latest order has not been received.

Rebecca , Sockshop 22 December 2020 14:21
Hello, Thank you for leaving your feedback. I am sorry that you have encountered issues receiving your order. I can see that you have been in contact with my colleague over this, and this has now been resolved. Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 25 November 2020

They made a mistake with costume declaration, and nobody answers. 4 emails and absolutely no response! Not response at all! Not even to a PayPal Case

02 December 2020 14:11
Trusted Customer
Tuesday, 01 December 2020

By checking the address is correct with a house number as well as post code.

Christine Duffy
Tuesday, 01 December 2020

You asked for a review, I haven’t received my order

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