SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3188 verified reviews.
Sophie Brooker
Sunday, 20 September 2020

I never received my order, and never received any answer back to my contacting sock shop via email. Very disappointed, I’ve used them before and never had a problem. But now without socks and refund.

Rebecca , Sockshop 02 October 2020 12:46
Hello, I am sorry to hear this, I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Eleanor Clark
Monday, 21 September 2020

You cancelled my order and sent money back thankd

Rebecca , Sockshop 02 October 2020 12:42
Hello, I am sorry for any inconvenience this has caused, unfortunately this item was out of stock and therefore your order was cancelled and refunded. Apologies, SOCKSHOP
Annette Harper
Sunday, 27 September 2020

The pants are compfy but don't stay still when walking

Rebecca , Sockshop 02 October 2020 12:29
Hello, Thanks for leaving your feedback. I am sorry that you are unhappy with this item. I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Dr. Wafula
Wednesday, 30 September 2020

Option to have items packaged in a 'gift 'box'... items arrived in a branded paper bag.... option to add a 'special message'....my message was added to the return slip /order receipt which went completely unnoticed. Completely blew my mind.

Rebecca , Sockshop 02 October 2020 12:21
Hello, Thanks for leaving your feedback. In regards to the gift box I can see that this option has not been ticked and therefore the order was sent in our regular packaging. I shall pass on your feedback to the team regarding the placement of the gift message. Kind regards, SOCKSHOP
Richard Ashmore
Wednesday, 30 September 2020

The product was incorrectly described. I had a very curt response when I pointed this out.

Rebecca , Sockshop 02 October 2020 12:16
Hello, Thanks for your feedback. I can see that we have 2 different lengths of this item. Regular and Longer Leg. We have named the titles of the product to show the difference between the lengths so as not to cause confusion/ to make this clear when buying. Kind regards, SOCKSHOP
MRS JILL A JORDAN
Wednesday, 30 September 2020

Unable to comment as socks were a birthday gift. However order was dispatched and received effectively.

Rebecca , Sockshop 02 October 2020 12:08
Hello, Thank you for leaving your feedback. I am pleased that you are happy with the speed of our service. I hope this gift is well received! Kind regards, SOCKSHOP
Derek Smith
Friday, 28 August 2020

The wrong socks will have to reorder.

Rebecca , Sockshop 01 September 2020 10:47
Hello, Thank you for leaving your feedback. I am sorry to hear that this has happened. I shall contact you directly for more details and to resolve this for you. Kind regards, SOCKSHOP
G Clark
Friday, 28 August 2020

Haven't ever received my order

Rebecca , Sockshop 01 September 2020 10:44
Hello, Thank you for leaving your feedback. I am sorry to hear that you have issues receiving your order. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 29 August 2020

Dear Sock Shop, The socks are really lovely..THERE IS A BIG PROBLEM..they fitted perfectly THEN..they were hand washed in warm water..the size 7 are now size 3. I have given them to my niece I will not order more as I do not want to risk having to give them away again

Trusted Customer
Friday, 07 August 2020

Ordered over a week ago - no delivery :(

Rebecca , Sockshop 28 August 2020 16:25
Hello, Thank you for leaving your feedback. I am sorry to hear that you have encountered delays receiving your order. If you still have not received your order, please get in touch at contact@sockshop.co.uk Kind regards, SOCKSHOP
Melvyn Atkins
Friday, 07 August 2020

Service was ok but sock had hole in toe first time purchase not very pleased

Rebecca , Sockshop 28 August 2020 16:19
Hello, Thank you for leaving your feedback. I am very sorry to hear that this has happened, please accept my apologies for this. I can see that you have been in touch with my colleague regarding this issue. Kind regards, SOCKSHOP
Barry Horton
Friday, 31 July 2020

I ordered the colour Teal but got another completely different colour. Not good enough I'm afraid.

Rebecca , Sockshop 28 August 2020 15:20
Hello, Thank you for leaving your feedback. I am very sorry to hear that the incorrect colour was sent. Please accept my apologies for this. Please get in touch with us at contact@sockshop.co.uk and we will rectify this for you. Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 26 August 2020

The socks were useless; far too small, not size 11 as advertised and too short to stay on. I gave them to my wife but she liked them no more than me.

Trusted Customer
Friday, 21 August 2020

EXCELLNT SERVICE

Rebecca , Sockshop 25 August 2020 10:54
Hello, Thank you for leaving your feedback. I am pleased to see that you are happy with our service and that you will shop with us again in the future, we appreciate this! Kind regards, SOCKSHOP
Trusted Customer
Monday, 17 August 2020

Have a telephone number with someone to answer it!

Rebecca , Sockshop 25 August 2020 10:49
Hello, Thank you for leaving your feedback. I am really sorry that you have encountered issues receiving your order and getting in contact with us via our helpline. Our order line was busy catching up with calls from over the weekend as they are still working from home. I can see that you have been in contact with my colleague over this issue who has resolved this for you. Kind regards, SOCKSHOP
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