SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 3182 verified reviews.
Trusted Customer
Wednesday, 26 September 2018

Good delivery time, needs more communication on where the delivery stages are up to

Rebecca Hodgkinson , Sockshop 27 September 2018 08:36
Hello,
Thank you for leaving your feedback. I am glad to see that you are happy with our service. I am sorry that you are unhappy with the quality of our product. I shall contact you directly to resolve this.
Kind regards, SockShop
W Catney
Monday, 24 September 2018

Product was not as soft and comfotable as I thought it was going to be.

Adrianne Jackson , Sockshop 26 September 2018 14:35
Thank you for your feedback. I am sorry to hear that you are not fully satisfied with your item. If you would like an exchange or refund please send your item back to us and we can help with this. Apologies and kind regards, SockShop
Trusted Customer
Saturday, 22 September 2018

I love the material of the socks. I wish they made a size in between. I'm 5.5 size and think the smaller sock would be too small, the lager which I choose is just a little too big.

Adrianne Jackson , Sockshop 24 September 2018 15:15
Thank you for your feedback. I am sorry to hear that you are not fully satisfied with the sizing of your item. If you would an exchange or a refund, please return your item to us and we can help with this. Kind regards, SockShop
Michael Coles
Wednesday, 12 September 2018

I have only rated 1 star because I have not received delivery yet ! Maybe you should use the same del system as Amazon and not Royal Mail

Rebecca Hodgkinson , Sockshop 13 September 2018 16:30
Hello,
Thank you for leaving your feedback. I am sorry that your order has not yet been received. It was dispatched on the 05/09/18 via Royal Mail Air Mail which usually takes 7-10 days. However, this may take longer due to postal delays, for this reason we ask customers to allow up to 14 days. If you have not received your order by the 18/09/18 please get in touch with us at contact@sockshop.co.uk and we will be happy to help.
Apologies for any inconvenience, SockShop.
Michael Coles 19 September 2018 18:41
Michael Coles 19 September 2018 18:41
Yesssssssss
Tuesday, 18 September 2018

These items are for Christmas prezzies so do not know yet. Every thing I have purchased previously has been OK Thanks.

Paula Haughton
Sunday, 16 September 2018

My package was sent without my name on it, to my office address, so it could easily have got lost. Free gift of washbag was in squashed package, half open

Trusted Customer
Friday, 14 September 2018

No problem with the service (ordering and delivery). Having a problem trying to return. Sent a few emails, not had any response, therefore unable to return item.

Trusted Customer
Tuesday, 28 August 2018

Well, I thought they would be 100% bamboo and they are not!

Adrianne Jackson , Sockshop 31 August 2018 11:55
Many thanks for your feedback. I am sorry to hear that you are not fully satisfied with your item. I will pass your comments onto the rest of the team. Apologies and kind regards, SockShop
Trusted Customer
Wednesday, 29 August 2018

Overal ok but disappointed that the free gift you promised never arrived

Rebecca Hodgkinson , Sockshop 30 August 2018 15:31
Hello,

Thank you for leaving your feedback. My apologies that you are dissapointed with your purchase, I shall contact you right away to resolve this.

Kind regards,
SockShop
Trusted Customer
Saturday, 18 August 2018

Service is good but the choice of Pringle socks seems a lot less than it used to be.

Susan Snoxall
Sunday, 12 August 2018

Socks are tight despite having comfy tops

Trusted Customer
Saturday, 04 August 2018

Good service but only one product suitable for fit.

Adrianne Jackson , Sockshop 06 August 2018 14:36
Many thanks for your feedback. I am so glad that you are satisfied with the service that you received. If you would like an exchange or refund for the non suitable item, please send this item back to us using the freepost return label provided. Kind regards, SockShop
Jay Harvey
Wednesday, 25 July 2018

All perfect apart from the fact that I received 2 lots of what I ordered and was charged for them both despite only entering my payment details at the checkout once. Now i have to go to the unnecessary effort of returning the product for a refund when I only ordered one in the first place!

Roger Lock
Wednesday, 11 July 2018

returned. not suitable for diabetics too short

Trusted Customer
Saturday, 30 June 2018

Delivery time and on line experience was good. Bought cashmere socks as part of a gift for my sister and was disappointed when they arrived that there was nothing on the sock label to state that they were 100 % cashmere!

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