SOCKSHOP Feefo Reviews

Items that I'd placed in the basket were missing when my order processed. This meant I missed out on free postage and a free gift! I contacted Sock Shop immediately as I did want the other items and I hoped to increase my order. The Sock Shop website said it was too late to change my order because it was nearing Christmas. It's the first time I've ordered from the Sock Shop . . . it will probably be the last, based on one slightly obnoxious policy!

Haven’t received product !

I made a mistake when ordering and my free gift wasn't included in my order. I telephoned but was told 'no, sorry, we wont send it out to you'. I am waiting for a reply to my email in which I have said that I will send my order back for a full refund and re-order if they wont agree to send out the gift.

I am very happy with the quality of the socks, however, the sizes are all incorrect. I am a size 4 and whilst I ordered socks that were for sizes 4-7, all the socks are too large. You don't buy shoes for sizes 4-7 and the size 4-7 do not fit a size 4 foot. When I received the socks I thought nothing of it and took the tickets off and so now cannot send them back. I spent a lot and am a little disappointed that they do not fit me and cannot wear them.

One product was not the one I intended to order. Having ordered very recently I realise that the description was misleading.

Easy to order personalised initial on socks, good quality socks, and very good price. However, I wanted to order socks with my sons names on but they don't have that option, and Socks with ready - made names only have English name options on.

Would have been five stars, apart from the fact that the socks were a replacement pair for socks that were out of stock after I had ordered them. Customer service were excellent, but the stars were lost on this because I had to pay postage for the replacement pair after having given them a large order.

Make their web site easier to buy from. Each time I tried to order any change meant the site basket emptied and you had to start again from the beginning. When trying to buy a large number of pairs for a group reunion this was infuriating..

Still awaiting delivery despite an email confirmation stating 3 days

Disappointed that the 'SockShop' logo is not on the socks. I have purchased hockshop products previously and it was distinct. Now they are just socks like any others!!!!!!!

The first sock I opened had a hole in it. Bad first impression but the pair now replaced.

Sorry to say they are rather cheap, not as good as I expected.

The next day delivery service was excellent but the item bought was terrible,so small so have given them to my granddaughter who is aged 8 who takes a size 3 - who thinks they are lovely!!

I ordered the garment last Ssaturday and still waiting for delivery

I found it very dificcult to sort out and order what socks I wanted. When I tried previous orders I found some items had been deleted. After some time in trying to place an order I managed to copy a previous order which was delivered very promtly. I feel that your website needs looking at by a "new" customer and then see what they say as regards ease of use to place an order and to be sure exactly what you are ordering. How do I get into my aacount as you do not seem to recognise that I have placed several orders with you?