Reviews : SockShop

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.75/5

Independent Feedback based on 3189 verified reviews.

Jay

Monday, 02 April 2018

Terrible haven’t received my item or received an explanation as to why I haven’t received it

Rebecca Hodgkinson , Sockshop 03 April 2018 10:03

Hello,

I am very sorry that you have not yet received your item. I shall contact you directly to resolve this issue. Kind regards, SockShop.

Trusted Customer

Wednesday, 28 March 2018

I am still waiting for my order to be delivered, so I cannot yet comment!!

Rebecca Hodgkinson , Sockshop 29 March 2018 09:39

Hi,

I am sorry that you have not yet received your items. Your order was dispatched on the 22/03/18. This service usually takes between 7-10 days. But we do ask customers to wait up to 14 days in case of postal delays.If you do not received your items by the 5/04/18 please get in touch at contact@sockshop.co.uk

Kind regards, SockShop.

29 March 2018 17:50

30 March 2018 21:46

Kim Robinson

Sunday, 25 March 2018

The products pictured online are not representative of the actual product received. I ordered ankle high tights and got knee high tights twice

Rebecca Hodgkinson , Sockshop 26 March 2018 10:03

Hello,

I am very sorry that you were sent the wrong item. I shall contact you directly to resolve this. Apologies, SockShop

James Cgappell

Saturday, 24 March 2018

I have not received my items yet

Rebecca Hodgkinson , Sockshop 26 March 2018 09:55

Hello,

Your items were dispatched on the 19/03/18 via Royal Mail. This service usually takes 2-3 days but can sometimes take longer due to postal delays. For this reason, we ask customers to allow up to 7 days for their orders to arrive. If your item does not arrive today, please get in touch with contact@sockshop.co.uk

Kind regards, SockShop

Valerie Morsell

Wednesday, 21 March 2018

I have not received my order?! How can I rate it?

Rebecca Hodgkinson , Sockshop 22 March 2018 08:47

Hello,

Thank you for leaving your feedback. I am sorry that your order has not arrived yet. Your order was dispatched on the 14/03/18 via Royal Mail Air Mail which usually takes 7-10 days. However, due to postal delays this may take longer. There we ask customers to wait up to 14 days which is the 28/03/18. If you have not received your order by this time please get in touch with contact@sockshop.co.uk.

Kind regards, SockShop

Trusted Customer

Saturday, 17 March 2018

I ordered Mens 4 Pair Jeep Performance Boot Socks and it's been almost a week and they haven't arrived. To top it off I'm being asked.to review 1 pair of Hugo Boss sock that I did not order. Can I be contacted asap please.

Rebecca Hodgkinson , Sockshop 19 March 2018 10:34

Hello,

I am very sorry that you have not yet received your order. As requested, I shall contact you directly to resolve this matter. Kind regards, SockShop

Trusted Customer

Saturday, 17 March 2018

Ordered 4 items when they arrived 1 item was not what I ordered 3 items were okay. Couldn’t be bothered to return just the one item but wouldn’t shop here again.

Rebecca Hodgkinson , Sockshop 19 March 2018 10:27

Hello,

I am very sorry that your are unhappy with our service, my apologies. If you change your mind, please do return the unwanted item for a refund.

Kind regards, SockShop.

Trusted Customer

Thursday, 08 March 2018

They have not arrived yet. This seems like a very long time to wait, and I'm beginning to wonder what happened to them.

Rebecca Hodgkinson , Sockshop 08 March 2018 13:18

Hello,

I am sorry that you are still waiting for your items to arrive. They were dispatched via Royal Mail Air Mail which usually takes 7-10 days, but we do ask that you allow up to 14 days in case of postal delays. If you have not received your order by 14/03/18 please get in touch with us at contact@sockshop.co.uk

Kind regards, SockShop

Paul Donkin

Tuesday, 06 March 2018

Still have not received order!

Rebecca Hodgkinson , Sockshop 07 March 2018 09:50

Hello Paul,

I am sorry that you have not received your order, I shall contact you directly to resolve this.

Kind regards, SockShop

Trusted Customer

Sunday, 11 March 2018

I still haven't received my order!

Rebecca Hodgkinson , Sockshop 12 March 2018 11:46

Hello,

I am sorry that you have not yet received your order. Your order was dispatched on the 05/03/18 via Royal Mail which usually takes 2-3 days. We do ask customers to allow up to 7 days in case of postal delays. If you do not receive your order today, please get in touch at contact@sockshop.co.uk and we will look into this immediately. Kind regards, SockShop

Trusted Customer

Saturday, 10 March 2018

service ok but tights were too small so bit disappointed. I've brought these in the past and they were much bigger even though were one size. So disappointed.

Rebecca Hodgkinson , Sockshop 12 March 2018 11:32

Hello,

I am sorry that you are unhappy with your purchase. I shall contact you directly to resolve this.

Kind regards, SockShop

Anna Hopps

Sunday, 11 March 2018

My items have not arrived

Rebecca Hodgkinson , Sockshop 12 March 2018 10:09

Hello,

I am sorry that your order has not arrived. I shall contact your directly to resolve this problem. Kind regards, SockShop.

Trusted Customer

Wednesday, 07 March 2018

Unfortunately can’t give more than 1 star as I have not yet received my order

Rebecca Hodgkinson , Sockshop 08 March 2018 13:24

Hello,

My apologies that your order has not yet arrived. I shall contact you directly to rectify this.

Kind regards, SockShop

Guy Moore

Wednesday, 07 March 2018

I'm still waiting for my order.

Rebecca Hodgkinson , Sockshop 08 March 2018 13:21

Hello,

I am very sorry that your order has not yet arrived. I shall contact you directly to resolve this. Kind regards, SockShop.

Josh Brostoff

Wednesday, 07 March 2018

Dreadful. I was sent the wrong items. When I contacted customer service (Zoe Hyndman) by email there was no apology, it was suggested that I had made a mistake, and told to return them if I was 'unhappy'. I asked whether the correct items could be sent out and received no reply despite a reminder. I will not ever order from SockShop again.

Rebecca Hodgkinson , Sockshop 07 March 2018 11:50

Hello,

I am very sorry to hear you are unhappy with our service.

I shall contact you directly to resolve this.

Kind regards, SockShop

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