Reviews : SockShop

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.75/5

Independent Feedback based on 3189 verified reviews.

Trusted Customer

Tuesday, 06 March 2018

Delivery was quick but was disappointed with the tights... I am a slim size 10 and the tights were meant to be one size... they just about went over my knees... gave them to my mom as she is shorter than me.. I'm 5'8...

Rebecca Hodgkinson , Sockshop 07 March 2018 10:11

Hello,

I am sorry you are unhappy with your purchase. I shall message you directly to resolve this.

Kind regards, SockShop.

Trusted Customer

Tuesday, 06 March 2018

Deliver within 2-3 working days like every other place in the world, reply to customers emails, let customers know even without them asking where their package is instead of giving one confirmation email and that's it, Need to improve, STILL HAVENT GOT MY PACKAGE YET

Rebecca Hodgkinson , Sockshop 07 March 2018 09:59

Hello,

I am very sorry that you item has not yet arrived. I shall contact you directly to resolve the matter. Kind regards, SockShop

Ceasar Ian Capatan Boteros

Tuesday, 06 March 2018

I have not received my order yet. Very slow shipping service!

Rebecca Hodgkinson , Sockshop 07 March 2018 09:29

I am sorry that your item has not yet arrived. I shall contact you directly to resolve the issue.

Thanks, SockShop

Trusted Customer

Friday, 02 March 2018

Worst customer service.

Rebecca Hodgkinson , Sockshop 06 March 2018 08:55

Hello,

I am very sorry to hear this, I shall contact you directly to fix this.

Kind regards, SockShop

Irene Gray

Sunday, 04 March 2018

I have not received my socks yet

Rebecca Hodgkinson , Sockshop 06 March 2018 08:51

Hi,

I am very sorry to hear this, I shall contact you directly to resolve the problem.

Kind regards, SockShop.

Trusted Customer

Friday, 02 March 2018

Due to the snow and blocked roads the socks have not yet arrived.

Rebecca Hodgkinson , Sockshop 02 March 2018 16:57

Hello,

I am really sorry that your socks have not yet arrived, as you said, I can only imagine it is due to the weather conditions we are experiencing this week. If your socks do not arrive soon please get in touch at contact@sockshop.co.uk. Thanks, SockShop

Trusted Customer

Saturday, 24 February 2018

I have not received order yet and u want me to rate service on socks which is not what i ordered so will b surprised when i do get box as 2 what u did send.not happy already.

Rebecca Hodgkinson , Sockshop 26 February 2018 13:23

Hello,

i am sorry that you are not happy with your experience with us! I can see that you ordered your items on the 16th of February. This usually takes between 7-10 days, but we do ask you to wait up to 14 days in case of postal delays. If you do not receive your items by 02/03/18 please get in touch with contact@sockshop.co.uk and we will be able to fix this for you.

Thanks, SockShop

Christine Bradley

Monday, 19 February 2018

I am still waiting for my order!!!!

Rebecca Hodgkinson , Sockshop 20 February 2018 10:56

Hello,

I am sorry that you are still awaiting your order, I will contact you directly to address this. Rebecca, SockShop

Trusted Customer

Monday, 19 February 2018

Good were never received. Apparently I was sent an email to say that the socks were faulty but I didn't receive this. I then had a series of email correspondence that went to the seller but only via Amazon. This became confusing and frustrating. In the end I said that I did not want a replacement and would like my money back. I am yet to see whether my account has been credited.

Rebecca Hodgkinson , Sockshop 19 February 2018 13:59

Hello,

I am very sorry for this experience, I will contact you directly to resolve this matter.

Rebecca,

SockShop.

19 February 2018 15:01

Michael Fawcett

Sunday, 18 February 2018

I have not yet received my order and have emailed twice but no response ! Perhaps now someone will answer soon.

Rebecca Hodgkinson , Sockshop 19 February 2018 14:13

Hello,

I am sorry about this, I shall contact you directly to resolve the matter.

Rebecca,

SockShop.

Maria Xuereb

Tuesday, 13 February 2018

Has yet not arrived after a week of not purchasing the items. There is no tracker. Could you please let me know if there has been a delay in delivery?

SockShop , Sockshop 14 February 2018 09:20

Many thanks for your recent SockShop order and for taking the time to leave your feedback! I am sorry to hear that you have not yet received your items. This will still be on its way to you. Your order was dispatched on 7th February via Royal Mail Air Mail which usually takes 5-10 working days for delivery. Unfortunately we do not receive tracking information with this service but it has proven very reliable so far! If you do not receive it within this time, please let us know at contact@sockshop.co.uk and we will certainly be able to resolve the issue. Thank you for your patience. Kind regards, Tara (SockShop)

Trusted Customer

Friday, 09 February 2018

I thought the service was impeccable but I am disappointed with the product

SockShop , Sockshop 09 February 2018 16:51

Many thanks for leaving your feedback. I am so sorry to hear that you are not fully satisfied with your purchase of Ladies 2 Pair Elle Chunky Ribbed Boot Socks. If you would like an exchange or a refund please return your item to us using the free post returns label provided. My apologies and kind regards, Adrianne (SockShop)

Jonathan Court

Tuesday, 06 February 2018

...... am sure I did not order monogrammed socks........ binned.........

SockShop , Sockshop 06 February 2018 14:16

Thank you for your recent order and for your feedback. I am very sorry to hear that you received the wrong item! We are more than happy to exchange these or refund if you would like to return the socks to us using the freepost returns label provided. Kind regards, Tara (SockShop)

Dawn Sherlock

Sunday, 28 January 2018

Service was good. I have ordered many of the kids white bamboo socks in the past. But now they have sock shop sewn in on the bottom my little girl will not where them for this reason. Hence buying the plain soft cuff handlinked white socks on a regular basis Because they were plain. Do you still do the plain ones with no logo sewn in on the bottom?

SockShop , Sockshop 29 January 2018 09:10

Thank you for your feedback. I'm really sorry to hear this. Please know that I will certainly share your feedback with the rest of the team.

We do occasionally change our products slightly for a new season, so I can only think that this is what has happened here. Unfortunately all the stock will have the logo on the bottom - my apologies! Please do return these to us using the freepost returns label provided and we will be able to issue a refund.

Apologies and kind regards, Tara (SockShop)

Trusted Customer

Monday, 29 January 2018

Despite description on website the socks were far too small to use.

SockShop , Sockshop 29 January 2018 09:07

Thank you for your feedback. I am really sorry to hear that these socks are not as expected! Please do return these to us using the freepost returns label provided for a refund or exchange if you prefer. My apologies and kind regards, Tara (SockShop)

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