Reviews : SockShop

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Showing reviews from the last 12 months

4.75/5

Independent Feedback based on 3189 verified reviews.

Trusted Customer

Sunday, 14 May 2017

Ordered on a Sunday paid £5.99 for express delivery, need for the Wednesday, so was expecting before the Tuesday . They didn't arrive until the Wednesday, but I'd left for my holiday. I called for refund but was told Monday was a holiday which I wasn't aware of. I am a very good customer and am always buying socks. Well, they wouldn't refund the express delivery fee which has irked me rather.

SockShop , Sockshop 15 May 2017 09:53

Thank you for taking the time to leave your feedback. I am very sorry to hear this! Yes, this is due to the bank holiday Monday, so the order was dispatched the next working day (Tuesday) for delivery on Wednesday. I can only apologise for the inconvenience caused and do hope that this will not deter you from shopping with us again. My apologies and best regards, Tara

Trusted Customer

Friday, 05 May 2017

My order has not yet been delivered. I received an email last week confirming delivery. Please explain why it has not been delivered yet.

SockShop , Sockshop 05 May 2017 10:25

Thank you for your feedback. I'm sorry to hear that you have not yet received your items! Your order was dispatched on 19th April via Royal Mail Air Mail which usually takes 5-10 working days for international delivery. I can only think that this has been lost in the postal system on its way to you, but I can see that your order has been resent today. If you do not receive this within 14 working days, please do not hesitate to contact us at contact@sockshop.co.uk and we will be happy to help. Apologies and kind regards, Tara

Trusted Customer

Monday, 01 May 2017

Placed an order over two weeks ago not had any conformation email or been delivered poor service and when spoke to sock shop on the phone refused to give me my money back, awful service

SockShop , Sockshop 02 May 2017 10:58

Thank you for taking the time to leave your feedback. I am very sorry to hear that you have not yet received your items. Your order was dispatched on 7/4/17 via Royal Mail's 2nd Class service which usually takes 2-3 working days for delivery, though we do ask customers to allow 7 days in case of postal delays. Still, you should certainly have received this by now. I will contact you directly about this to resolve the issue. My apologies and kind regards, Tara

Trusted Customer

Monday, 17 April 2017

Order went missing and their response was second rate. Non existent customer service. Sorted eventually but not easy. I work for an online retailer and was appalled by Sock Shop response. Have bought from them many times but never again.

SockShop , Sockshop 18 April 2017 13:54

Thank you for your recent order and for taking the time to leave your feedback. I am very sorry to hear of your experience on this occasion! Please know that this is not a regular occurrence with SockShop and I can only apologise for the inconvenience caused. I do hope that this will not deter you from shopping with us in the future. My apologies and best regards, Tara

Trusted Customer

Monday, 17 April 2017

I have already placed some others in the past and I never had any problem with that. Now, I placed an order for more than a month, and I didn't receive my products yet. Also, I was informed that there is no Tracking Number to follow up the shipment.

SockShop , Sockshop 18 April 2017 13:52

Thank you for your feedback. I am really sorry to hear that you have not yet received your items! These were dispatched on 13th March via Royal Mail Air Mail which usually takes 5-10 working days for international delivery, though we do ask customers to allow 14 days in case of postal delays. Still, you should certainly have received these by now so I can only think that they were lost in the postal system on the way, my apologies! I have spoken with my colleague and I believe that we have already been in contact about this. Please let us know how you would like to proceed at contact@sockshop.co.uk and we will certainly be able to resolve the issue. Kind regards, Tara

Trusted Customer

Friday, 24 March 2017

Ordered two weeks ago, did not receive, had to chase, still not received

SockShop , Sockshop 24 March 2017 09:28

Thank you for your recent order and for taking the time to leave your feedback. I am sorry to hear that you have not yet received your items! I understand that we have been in contact about this and the replacements were dispatched on 21/3/17 via Royal Mail's 2nd Class service which usually takes 2-3 working days for delivery, though we do ask customers to allow 7 days in case of postal delays. If you still do not receive your items in this time, please do not hesitate to contact us and we will be happy to help. My apologies and best regards, Tara

Trusted Customer

Wednesday, 22 February 2017

Goods have not arrived. Paid £6 for postage

SockShop , Sockshop 22 February 2017 16:30

Thank you for your feedback. I am sorry to hear this. The tracking information states that delivery was attempted when no one was available to sign for the parcel, so this is now at the delivery office. I understand that my colleague has been in contact with you directly about this. My apologies and kind regards, Tara

Trusted Customer

Saturday, 14 January 2017

Haven't received the product yet!

SockShop , Sockshop 16 January 2017 10:11

Thank you for your feedback. I am sorry to hear that you have not yet received your order! This was dispatched on Monday 9/1/16 via Royal Mail's 2nd Class service which usually takes 2-3 working days for delivery, though we do ask customers to allow 7 days in case of postal delays. If you still do not receive your items in this time, please do not hesitate to contact us directly at contact@sockshop.co.uk and we will be happy to help. Apologies for the delay and kind regards, Tara

Trusted Customer

Tuesday, 20 December 2016

I would have selected excellent but they advised that if you spend over a certain amount you get a free gift. I selected my gift but this was never sent to me together with the socks. Very disappointing. I don't really feel like going through the hassle to chase this...........

SockShop , Sockshop 21 December 2016 09:11

Thank you for your recent order and for taking the time to leave your feedback. I'm very sorry about this. I have checked your order and it seems that the free gift was not added to the basket. The free gifts need to be added manually before checkout to be included in the order. I do apologise for the disappointment caused. Kind regards, Tara

21 December 2016 09:41

Please note that the item was selected and added to the basket. Maybe a flaw on your site. Thanks

04 January 2017 18:38

Disappointing that sock shop have not tried to put this right. Bad service!!

04 January 2017 18:38

Trusted Customer

Tuesday, 03 January 2017

I dont have my product

SockShop , Sockshop 04 January 2017 14:57

Thank you for your feedback. I am sorry to hear that you have not yet received your item. Your order was dispatched on Friday 30/12/16 using Royal Mail's 2nd Class service which usually takes 2-3 working days for delivery, though we do ask customers to allow up to 7 days in case of postal delays. If you do not receive your item in this time, please do not hesitate to contact us directly at contact@sockshop.co.uk and we will be happy to help. Apologies for the delay and kind regards, Tara

Trusted Customer

Monday, 02 January 2017

I did not receive the free gift of one pair of mens socks. I ordered 3 pairs of womens socks and wanted my son to try a pair but the free gift did not show up with my order.

SockShop , Sockshop 03 January 2017 10:57

Many thanks for your recent order and for your feedback. I am sorry to hear that you did not receive a free gift as expected. However, I have checked your order and it seems that this did not meet the minimum spend of £30 required to qualify for the free gift. I am sorry about this. I'm afraid that these socks are only available in UK standard size 4-8, so we do not have a smaller size available. Please accept my apologies for any disappointment caused. Best regards, Tara

Trusted Customer

Tuesday, 27 December 2016

My order was for Christmas and when I looked at the shipping schedule it should have been here by the 24th. It is now the 27th and my order still isn't here! In fact, I am wondering who I should contact and how I should do it. Is there a tracking system available? Please get my order to me!

SockShop , Sockshop 29 December 2016 12:27

Thank you for your recent order and for your feedback. I am very sorry to hear that you have not yet received your items! Your order was dispatched on 19/12/16 via Royal Mail Air Mail which usually takes 5-10 working days for delivery, though we do ask customers to allow 14 days in case of postal delays, particularly during this busy time of year. If you still do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will certainly be able to resolve the issue. My apologies again for the delay. Kind regards, Tara

Trusted Customer

Saturday, 24 December 2016

Hasn't arrived ! No present for my husband this year - thanks for nothing.Ordered 13/12.

SockShop , Sockshop 29 December 2016 12:08

Many thanks for your recent order and for your feedback. I am very sorry about this! Your order was dispatched on 13/12/16 via Royal Mail Air Mail which usually takes around 5 working days for delivery, though we do ask customers to allow 14 days in case of postal delays (particularly during this busy time of year!). If you still do not receive your item in this time, please let us know at contact@sockshop.co.uk and we will be happy to help. My apologies again for the delay. Kind regards, Tara

Trusted Customer

Tuesday, 06 December 2016

I haven't received my order yet!!

SockShop , Sockshop 08 December 2016 12:53

Thank you for your feedback. I'm very sorry about this, but can see now that you have contacted us directly about the issue and replacements have been sent. If you do experience any further issues, please do not hesitate to contact us and we will be happy to help. Kind regards, Tara

Trusted Customer

Tuesday, 29 November 2016

I have not seen those socks yet.

SockShop , Sockshop 30 November 2016 10:32

Thank you for your feedback. I am sorry that you have not yet received your socks! Your order was dispatched on 22nd November via Royal Mail Air Mail. Delivery usually takes around 5 working days, though we do ask customers to allow up to 14 days in case of postal delays. If you still do not receive your order within this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will be happy to help. Kind regards, Tara

05 December 2016 13:40

and I still have not seen those socks, though it is already 5.12. Is there something that I can to do, or YOU?

08 December 2016 09:47

I`m still waiting your feedback

SockShop , Sockshop 08 December 2016 12:31

Thank you for the update. I will contact you directly about this to resolve the issue. My apologies once again for the delay. Kind regards, Tara

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