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We love to hear your feedback
We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.
Take a look below at what SOCKSHOP customers say…
VIEW OUR FEEFO PAGEShowing reviews from the last 12 months
Independent Feedback based on 3192 verified reviews.
Trusted Customer
Sunday, 24 January 2016
I haven't received an email to say the product has been dispatched, and no parcel as yet
SockShop , Sockshop
25 January 2016 09:51
Thank you for your feedback! I'm sorry to hear that you have not yet received your items. You should have received a confirmation of dispatch email from us - I'm sorry about this! I'll forward your comments onto our web team to look into.
I can see that your order was dispatched on 11/1/16 using our standard service, Royal Mail Air Mail. We do ask customers to allow up to 10 working days for overseas orders in case of postal delays. If you still do not receive your order by the end of today, please let us know at contact@sockshop.co.uk and we'll certainly be able to resolve the issue. My apologies once again for the delay. Kind regards, Tara
Trusted Customer
Saturday, 23 January 2016
I ordered the products on 15/01/16 (saying I should allow 2-3 days), on 18/01/16 I received a mail to say they had been dispatched (pls allow 2-3 days), it is now 23/01/16 (a further 5 days later) and no sign of my purchase.
SockShop , Sockshop
25 January 2016 09:26
Many thanks for your feedback. I'm really sorry to hear that you have not yet received your items. Your order was posted via Royal Mail's 2nd class service, and delivery does usually take between 2-3 working days. We do, however, ask customers to allow 7 working days in case of postal delays. I'm very sorry about this. If you still do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue. Best regards, Tara
Trusted Customer
Monday, 18 January 2016
Order has not turned up and no reply to email
SockShop , Sockshop
19 January 2016 09:15
Thank you for your feedback. I'm really sorry that you have not yet received your order! I have checked with my colleagues and unfortunately we do not seem to have received an email from you, but I will contact you directly to resolve the issue. My apologies once again for the delay. Best regards, Tara
Trusted Customer
Thursday, 07 January 2016
Sock shop send no emails. Nothing to confirm the order, nothing to confirm shipment - nothing. I managed to elicit a response from CS after a couple of attempts, but they are not really interested in the business. No sign of the socks, and logging on to the very old fashioned website reveals nothing about order status. Very, very poor.
SockShop , Sockshop
08 January 2016 08:57
Thank you for your recent order and for your feedback. I'm really sorry to hear that you are still waiting on your items. I can see that your order was dispatched on 4/1/16 due to the recent bank holidays, but this should be with you very soon. If you do not receive this within 7 working days, please do not hesitate to contact us at contact@sockshop.co.uk and we'll be able to resolve the issue.
Regarding the confirmation emails, we recently experienced issues with these but the problem has now been fixed. I'll certainly share your comments with our web team, however, so that we can look into this again. Thank you for bringing this to our attention, and my apologies for the error in the first place. I am sorry to hear of your negative experience with us on this occasion, and do hope that this will not deter you from shopping with us in the future. Please do not hesitate to contact me if you have any further questions. Kind regards, Tara
Trusted Customer
Sunday, 03 January 2016
Just sent a massive complaint, to be told you haven't received it. furious!
SockShop , Sockshop
05 January 2016 11:01
Many thanks for your recent order and for your feedback. I'm really sorry to hear this - I will contact you directly about this to resolve the issue. Best regards, Tara
Trusted Customer
Monday, 04 January 2016
Still not received my order
SockShop , Sockshop
04 January 2016 10:26
Thank you for your feedback. I'm sorry that you have not yet received your order. This was dispatched on 29/12/15 using our standard service, Royal Mail 2nd Class. Delivery usually takes approximately 2-3 working days, though we do ask our customers to allow 7 days in case of postal delays. If you still don't receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue. Kind regards, Tara
Trusted Customer
Sunday, 03 January 2016
Have not received order
SockShop , Sockshop
04 January 2016 10:23
Thank you for your recent order and for your feedback. I'm sorry to hear that you are still waiting for your items! I can see that your order was dispatched on 29/12/15 using our standard service, Royal Mail 2nd Class. Delivery usually takes between 2-3 working days, though we do ask customers to allow 7 days in case of postal delays. If you still don't receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue. Kind regards, Tara
Trusted Customer
Wednesday, 30 December 2015
2 pairs of elle legwarmers arrived this morning shocking quality. All 4 had some of the elastic thread from the top & bottom exposed and not inside the Wollen turnover. 1 had a small hole in the wool. Have had these legwarmers before and they were fine, but these are awful.Wawful.Will be contacting supplier and returning them.
SockShop , Sockshop
02 January 2016 14:38
Thank you for your recent SockShop order and for taking the time to leave your feedback. I am terribly sorry to hear that these arrived in poor condition! Please know that this is not a regular occurrence with SockShop and we'll certainly look into how this has happened.
Please do return these to us using the freepost label provided and we will resolve the issue as soon as possible, with a refund or exchange if you prefer. Once again, my apologies for this error. If you have any further questions in the meantime, please let us know. Best regards, Tara
Trusted Customer
Tuesday, 29 December 2015
Didn't deliver on time and when I called didn't know where the order is. They haven't followed this up
SockShop , Sockshop
02 January 2016 14:25
Many thanks for your recent order and for your feedback. I'm terribly sorry to hear that this did not arrive on time. Have you received your items yet, or are you still waiting on these? If you could please let us know at contact@sockshop.co.uk, we'll be able to resolve this issue. My apologies for any disappointment caused! Kind regards, Tara
Trusted Customer
Tuesday, 29 December 2015
Did no turn up on time. Misleading promises
SockShop , Sockshop
02 January 2016 14:21
Thank you for your recent order and for taking the time to leave your feedback. I'm really sorry to hear that your order did not arrive on time. We have recently experienced a few delays due to the busy time of year, but please know that this is not a regular occurrence with SockShop. You are certainly welcome to return these to us using the freepost label provided if these are no longer needed. My apologies for the disappointment caused. Kind regards, Tara
Trusted Customer
Monday, 28 December 2015
Haven't received the socks yet.
SockShop , Sockshop
28 December 2015 15:55
Thank you for your feedback! I'm very sorry to hear that you have not yet received your order. This was dispatched on 21/12/15 using our standard service, Royal Mail Air Mail. Though we quote 5 working days for overseas delivery, we do ask customers to allow 10 days in case of postal delays, particularly during this busy time of year. Please accepy my apologies for the delay. If you do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue. Best regards, Tara
Trusted Customer
Friday, 18 December 2015
Did not receive order yet
SockShop , Sockshop
21 December 2015 15:49
Thank you for your recent order and for your feedback. I'm really sorry to hear that you are still waiting to receive this! I can see that your order was dispatched on 7/12/15 using our standard service, Royal Mail Air Mail. This usually takes approximately 5 working days for overseas delivery, though we do ask customers to allow up to 10 days in case of postal delays. If you still do not receive your items by the end of today, please do not hesitate to contact us at contact@sockshop.co.uk and we will certainly be able to resolve the issue. Best regards, Tara
Trusted Customer
Saturday, 19 December 2015
I have not recieved my socks yet. Order Number: 4049472
SockShop , Sockshop
21 December 2015 15:30
Thank you for your recent order and for your feedback. I'm really sorry to hear that you have not yet received this! Your order was dispatched on 9th December using our standard service, Royal Mail Air Mail. This usually takes 5 working days for overseas delivery, though we do ask customers to allow up to 10 days in case of postal delays. I'm very sorry about this. If you still do not receive your item in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will certainly be able to resolve the issue. Kind regards, Tara
Trusted Customer
Thursday, 17 December 2015
Received a completely different item
SockShop , Sockshop
17 December 2015 10:33
Thank you for your recent order and for taking the time to leave your feedback. I'm really sorry that you have received the wrong item! Please know that this is not a regular occurrence with SockShop! If you could please return the incorrect item to us using the freepost label provided, we will certainly arrange for the correct item to be sent out (subject to stock) or a refund if you prefer. My apologies once again and kind regards, Tara
Trusted Customer
Tuesday, 15 December 2015
I paid £1.50 for gift wrap which was a sockshop bag , which you get for 5p anywhere else , shops like Paul smith , Chanel , aspinal of London so disappointing .
SockShop , Sockshop
16 December 2015 15:20
Thank you for your recent order and for taking the time to leave your feedback. I'm really sorry to hear that you are unhappy with the gift wrapping. We find that most customers are pleased with this, though I am sorry that this was not the case on this occasion. We do state on our website and also when customers select the gift wrapping option that this will be a gift bag, and also display an image of the packaging for the customer's reference. My apologies for the disappointment caused. Best regards, Tara
