SOCKSHOP Feefo Reviews

I have not received the wallet

Goods not delivered yet

I've not had my package yet so keen to find out when it's coming

ordered online thinking I was on UK site and was charged £38.90 instead of £34.00. I queried this and was told that it was just a glitch with the system. I accepted that but when the charge went through my bank it was £38.67. I then queried it yet again and was told that the order was converted from dollars to pounds. your customer service did not offer to resolve the situation so therefore I will not be purchasing from you again

Not received my goods yet

I was sent the wrong goods

Appalling customer service!!! Placed an order with them and was advised I'd receive an email confirmation. 24 hrs later and I yet to receive one do I contacted them on the website and received an email saying 'we can't send email confirmations right now but if you've got an order number then don't worry about it!' I replied back saying 'I'd like written proof of what I've ordered, how much I've paid and my order number' and received a reply back with 'I've already said we can't send order confirmations right now!' Both of these emails came from 'Zoe', so I then phoned the company to speak to 'Zoe' and was told she is the manager!! Again, I asked to speak to her and was told by the advisor (Nathan) that she not in today, I explained that she had only emailed me 5 mins earlier so she clearly was 'in' and he then told me 'she's busy'. I told him I'd hold and he said I couldn't, I told him to get her to call me back and he told me she is 'too busy' to call me back. Even after explaining the situation to him he said 'well she's right, there's nothing we can do for you'. Eventually he agreed to ask her to call me and some time later he calls me back to say 'Zoe's too busy and can't call you back! She has already told you we can't do anything so we're not sure what you want!' Again I asked to speak to the manager, again I was told she was too busy, again I asked her to call me back and I was told 'she is too busy and won't return your call!!!! Eventually I spoke to someone in head office who, after 2 mins on the phone, sent me an Email confirmation!!! This is potentially the worst service I have ever received and it was clearly non-existent from both the advisor and the 'manager'

Not confirmation of or received and no correspondence whatsoever. Emailed them asking for any information and haven't had a reply!

I cant rate any of the products because my order placed on the 4/11 has still not been delivered. I wasn't sent a conformation email of my order and after emailing the sock shop they have not confirmed a delivery date.

I have not yet received the sock

Terrible. I was sent the wrong items now have to go out of my way to return them and wait for the correct ones arriving.

Company sent me the wrong boxers and I think we're quite rude when I messaged them!!

My parcel have yet been dispatched to me, so I don´t know. I ordered and it was sent one week ago.

Delivery isn't stated clearly enough, ordered a product on Thursday for next day delivery for a night out on Saturday. The product didn't arrive until Monday so I contacted the company asking for a refund to be told orders are only next day on weekdays when it should have arrived on Friday regardless.

My account became locked. I asked for a password reset through the website contact page . 6 weeks later nothing had come. I rang the order line. the girl said that I could not place an order if was over 75 ponds by phone because of protocol! she was rude and uninterested. eventually I want back to the website and did it as a guest