Reviews : SockShop

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Showing reviews from the last 12 months

4.75/5

Independent Feedback based on 3189 verified reviews.

Trusted Customer

Sunday, 22 June 2014

Problem with order still have not heard from them

SockShop , Sockshop 23 June 2014 16:49

I am sorry to hear that you are unhappy with the service, I believe you are already in contact via email with my colleague zoe and she will resolve this matter for you as soon as possible. Thank you for taking the time leaving us this feedback and we hope we can resolve this for you. Mike

Trusted Customer

Friday, 20 June 2014

Goods ordered on 12th June but still not received by close of play on Friday 20th June. At this point, I'm assuming that in all probablity they are not going to turn up and that I'll have to chase. The experience would not encourage me to use SockShop again.

SockShop , Sockshop 22 June 2014 16:29

Thank you for your feedback, and I am extremely sorry for any frustration caused. This is most disappointing. Our orders to Ireland normally take around 3-4 working days for delivery so this is unusual. In this case we would please ask that you allow 10 days after dispatch for EEC delivery and if it has not arrived by then that you contact us immediately on contact@sockshop.co.uk so that we can rectify. We want you to love your SockShop experience and so we are very sorry that this has caused some inconvenience. Best wishes, Cassie

Trusted Customer

Saturday, 14 June 2014

The information on the website is misleading. I have still not yet RECEIVED MY ORDER that was to be delivered in 2-3 days. On telephone follow up it made after 5 days I was now told it takes 9 days. My order was dispatched on 9/6/14 as per email confirmation I received. I will NEVER order again from sockshop. I ordered 5 pairs and Not 1 as per your survey!

SockShop , Sockshop 22 June 2014 16:15

Thank you for taking the time to let us know about this important matter. I am extremely sorry to hear that you have not yet received your order. Your order was dispatched on the 9th June and you have confirmed here on the 14th June that you have still not received it. I can assure you that this is not the norm and that our orders normally take 2-3 days for UK delivery. Of course, very occasionally there can be a small delay and we ask that you allow a maximum of 7 days for UK delivery. Of course if your order has not arrived by then please contact us immediately on contact@sockshop.co.uk and SockShop will replace your order or refund you in full. Since the 7 days has now passed I will ask my colleague Zoe to contact you to ensure you have now received your order. Best wishes, Cassie

Trusted Customer

Saturday, 29 March 2014

I have not received the socks as yet

SockShop , Sockshop 04 April 2014 11:16

Thank you for leaving your feedback about this matter. This is most upsetting, it is incredibly important to us that customers get there items quickly. I can see that you have been in touch with my colleague Zoe and she has arranged for your lost order to be sent out to you. We hope you love your items on receipt. Best wishes, Cassie

Trusted Customer

Thursday, 06 March 2014

Usually excellent but not on this occasion as I have not yet received the product. I was told they had been dispatched and that was speedy, but the courier (Royal Mail?) has not delivered

SockShop , Sockshop 06 March 2014 17:05

Thank you for leaving feedback. This is most disappointing. Our orders normally arrive very swiftly. I can confirm that your SockShop items were picked, packed and dispatched from our UK warehouse on the same day as ordered. We would have expected your order to arrive with you by now. It is extremely important to us that our customers receive their items in good time so please be assured that this is not the norm for SockShop. My colleague Zoe will be in touch shortly to rectify this matter directly. Best wishes, Cassie

Trusted Customer

Sunday, 26 January 2014

GOODS STILL NOT RECEIVED EVEN THROUHG PAYMENT TAKEN

SockShop , Sockshop 31 January 2014 12:48

Thank you for letting us know about this. I am extremely sorry to hear that you have yet to receive your order. I can confirm that your SockShop order was picked, packed & dispatched from our UK warehouse on the same day as you placed your order. This should have been delivered by now, my colleague Zoe will drop you an email to rectify this matter as it is incredibly important to us that our customers receive their items in good time. Best wishes, Cassie

Trusted Customer

Monday, 30 December 2013

late late late. not even here a week after christmas...

SockShop , Sockshop 02 January 2014 17:48

Many thanks for taking the time to leave us your feedback. I am very sorry to hear that you have yet to receive your order. I can confirm that your SockShop order was picked, packed & dispatched from our UK warehouse on the same day as you placed your order. We would have expected your order to have been delivered by now & so we are concerned that it has been lost in transit. It is extremely important to us that our customers receive their items in good time so please be assured that we would love to rectify this matter asap. My colleague Zoe sent you an email earlier on today to arrange a resend. Best wishes, Cassie

Trusted Customer

Friday, 27 December 2013

I still haven't received the socks so am not impressed

SockShop , Sockshop 02 January 2014 17:39

Thank you for leaving feedback. This is most disappointing. Our orders normally arrive very swiftly. I can confirm that your SockShop items were picked, packed and dispatched from our UK warehouse as promised and we would have expected your order to arrive with you by now. It is extremely important to us that our customers receive their items in good time so please be assured that this is not the norm for SockShop. I can see that you have been in touch with my colleague Zoe about this and your order is being resent out today. Best wishes, Cassie

Trusted Customer

Tuesday, 17 December 2013

My order was put in on the 28th of November, and I have not yet received it, after endless emails back and forth, I was todl it was resent via royal mail with a tracking number that does not work. I have phoned to complain thsi morning in which I was told they were going to contact heaadoffice and phone me back and I am still waiting. Highly dissapointed in your services.

SockShop , Sockshop 24 December 2013 14:12

Many thanks for your feedback, and my deepest apologies about this matter. I believe you have been in touch with my colleague Zoe about this. It appears that you first order was lost in transit, this is most unusual and I apologise for this. So that you receive it, this order was resent to you. I believe that Zoe has also advised of your parcel's tracking number which can be tracked on the Royal Mail site. I have checked this and the tracking number is correct. If your order has still not arrived in the next few days please do drop Zoe an email so that we can deal with this matter further. I am terribly sorry about this and hope that we can rectify this problem. Best wishes, Cassie

Trusted Customer

Friday, 20 September 2013

My wife bought me Calvin Klein socks in House of Fraser for £6.00, Sock Shop cost £10.00 !

SockShop , Sockshop 26 September 2013 10:09

Many thanks for getting in touch with your feedback, it is really important to us to hear exactly what our customers think. I am so sorry to hear of this disappointment. We endeavor to make sure our prices are extremely fair and normally price items at the brands RRP. The Calvin Klein socks that you purchased at SockShop are one of our more luxurious styles made from Egyptian cotton. If you are at all unhappy with your socks then please return them to us following the returns information found on the site. I will, of course, inform our buyer of this feedback. Best wishes, Cassie

Trusted Customer

Thursday, 08 August 2013

Socks arrived in good time.

19 August 2013 14:45

The order arrived punctually

19 August 2013 14:45

Trusted Customer

Tuesday, 09 July 2013

on the website i was given the impression that these socks were seamless hence the price. my son has problems with his feet and after spending 19 pound on socks im still at square 1.

SockShop , Sockshop 10 July 2013 10:48

I am very sorry for any disappointment caused. We do try and make it as clear as possible on the product page within the description that these socks have special smooth, hand linked toe seams which means that they do still have seams but they are not like a normal bulky seam. The seams have been created by linking the stitches of the two sides of the toe seam together with one thread creating a comfortable, flat seam. I am extremely sorry to hear that your son did not like them and that you felt these kids socks do not justify the £1.25 price per pair. Please do return them back to us using the freepost UK returns label and you will be fully refunded. I have refunded you for one pair already as these socks are part of our best socks or your money back offer where we will refund (one pack only) if you do not think they are the best socks on the planet. My apologies for any confusion caused and we hope that we can rectify this matter. Cassie

Trusted Customer

Sunday, 09 June 2013

I sent 2 messages to customer services and did not receive replies to either of them. Poor service!!!

SockShop , Sockshop 12 June 2013 09:43

Hello. This is most disappointing. At SockShop we take pride in always getting back to our customers so I am sorry to hear this. Very occasionally emails can get lost but this is rare. Please let us know what the problem is and we will try to rectify this. I am very sorry for this matter. Best wishes, Cassie

Trusted Customer

Wednesday, 03 April 2013

goods never arrived

SockShop , Sockshop 17 April 2013 11:45

Many thanks for taking the time to leave us your feedback. I am very sorry to hear that you have yet to receive your order. I can confirm that your SockShop items were picked, packed and dispatched from our UK warehouse on the same day as you placed your order. We would have expected your order to arrive with you by now. It is extremely important to us that our customers receive their items in good time so please be assured that this is not the norm for SockShop. We would love to rectify this matter and so I have dropped you an email to rectify this matter. Best wishes, Cassie

Trusted Customer

Tuesday, 19 March 2013

My order has not arrived yet. Why does it have to take so long.

SockShop , Sockshop 29 March 2013 13:24

Many thanks for taking the time to leave us your feedback. I am very sorry to hear that you have yet to receive your order. I can confirm that your SockShop items were picked, packed and dispatched from our UK warehouse on the same day as you placed your order. We would have expected your order to arrive with you in the Netherlands by now. It is extremely important to us that our customers receive their items in good time so please be assured that this is not the norm for the SockShop. We would love to rectify this matter and so I have dropped you an email to arrange a resend. Best wishes, Cassie

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