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We love to hear your feedback
We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.
Take a look below at what SOCKSHOP customers say…
VIEW OUR FEEFO PAGEShowing reviews from the last 12 months
Independent Feedback based on 3189 verified reviews.
Trusted Customer
Monday, 11 March 2013
I asked for gift rapping and a message. Did not happen. Really disappointed.
11 March 2013 08:18
I asked for gift wrap and message. This did not come.
SockShop , Sockshop
15 March 2013 18:07
Thank you for your feedback about the SockShop service. I am sorry for any disappointment caused. Unfortunately we do not currently offer gift wrap, I think you may be referring to our offer of a gift message and gift receipt. This is a free of charge service where you are able to add a personalized message to the top of the enclosed paperwork and get a gift receipt where none of the prices are shown within the parcel. I have looked at your order and can confirm that the gift message your requested was printed at the top of the paperwork. I am sorry for any confusion caused and hope that this did not ruin your SockShop experience too much.
Best wishes,
Cassie
Trusted Customer
Monday, 18 February 2013
order not yet received after 7 days - website states 2 - 3 days
SockShop , Sockshop
21 February 2013 17:27
Many thanks for getting in touch. I am very sorry that you have yet to receive your order. I can confirm that your SockShop order was picked, packed and dispatched from our warehouse on the same day as you placed your order. I know that we have been in contact over email now and your order has now been resent out to you. My apologies for the delay.
Best wishes,
Cassie
Trusted Customer
Monday, 18 February 2013
I paid for the item 2-7-13 it's now 2-18-13 and the socks still have not arrived!! Where are they? Why haven't they been delivered yet?
SockShop , Sockshop
21 February 2013 17:19
Thank you for letting us know about this. I am very sorry to hear that you have yet to receive your order. I can confirm that your SockShop order was picked, packed and dispatched from our UK warehouse on the same day as you placed your order. We would have expected your order to arrive with you in Tebessa by now. It is extremely important to us that our customers receive their items in good time so please be assured that this is not the norm for the SockShop. We would love to rectify this matter. I have looked up your order and can see that my collegue, Zoe, has emailed you about this. Please answer her email confirming your delivery address. Apologies for this.
Best wishes,
Cassie
Trusted Customer
Thursday, 14 February 2013
i am still awaiting the goods
SockShop , Sockshop
14 February 2013 10:25
Thank you for letting us know about this. I am very sorry to hear that you have yet to receive your order. I can confirm that your SockShop order was picked, packed and dispatched from our UK warehouse on the same day as you placed your order. We would have expected your order to arrive with you by now. It is extremely important to us that our customers receive their items in good time so please be assured that this is not the norm for the SockShop. We would love to rectify this matter and so I will ask my colleague Zoe to get in touch with you about this directly. The socks that you have purchased should fit shoe sizes 11.5 - 14.
Best wishes,
Cassie
Cassie
SockShop , Sockshop
14 February 2013 10:33
Please ignore comment regarding sizes this was accidental
Cassie
Trusted Customer
Tuesday, 29 January 2013
Still haven't received the goods...
SockShop , Sockshop
29 January 2013 15:54
Many thanks for taking the time to leave us your feedback. I am very sorry to hear that you have yet to receive your order. I can confirm that your SockShop items were picked, packed and dispatched from our UK warehouse on the same day as you placed your order. It has now been a week and so we would have expected your order to arrive with you in Norway by now. It is extremely important to us that our customers receive their items in good time so please be assured that this is not the norm for the SockShop. We would love to rectify this matter and so I will ask my colleague Zoe to get in touch with you about this directly.
Best wishes,
Cassie
Trusted Customer
Wednesday, 23 January 2013
normally good but have not received my order
SockShop , Sockshop
23 January 2013 15:03
Many thanks for taking the time to leave us your feedback. I am very sorry to hear that you have yet to receive your order. I can confirm that your SockShop items were picked, packed and dispatched on the same day as you placed your order so we would have expected it to arrive by now. It is extremely important to us that our customers receive their items in good time so please be assured that this is not the norm for the SockShop. We would love to rectify this matter and so I will ask my colleague Zoe to get in touch with you about this directly.
Best wishes,
Cassie
Trusted Customer
Saturday, 19 January 2013
I have not received the product i paid for. Very disappointed with this.
SockShop , Sockshop
21 January 2013 10:58
Thank you for your feedback. I am very sorry to hear of this disappointment. I can confirm that your order was dispatched from our warehouse the same day as the order was placed. Normally orders arrive the next working day or the working day after that. I have noticed that your address is quite vague so this could be the problem here. I have asked my colleague Zoe to drop you an email so that we can rectify this asap.
Best wishes,
Cassie
Trusted Customer
Thursday, 27 December 2012
the mens slipper socks arrived very punctually but on opening the parcel i noticed one of the packages open the socks on investigation had two holes in one of the pair these had obviously been returned and then sent out to another customer namely me i will not use this company again.
SockShop , Sockshop
02 January 2013 09:52
Thank you for taking the time to leave us your comments. I am very sorry to hear that you received faulty goods, this is very unusual. We only ever put unworn, non-faulty returned items back into stock and so this item must have been missed in our system. My deepest apologies for this. Please can you pop this faulty item in the post back to us using the FREEPOST UK returns label and we will exchange and send you out a new pack. I hope that this rectifies this matter. Please accept our deepest apologies for this.
Best wishes,
Cassie
Trusted Customer
Thursday, 15 November 2012
I have not received the order yet. Address: Sue Keck Naples High School PSC 808 Box 15 FPO AE 09618
SockShop , Sockshop
19 November 2012 15:09
Many thanks for your feedback, I can see form our system that your order was despatched on the 8th November, usually orders arrive within 7-10 days but we do know some orders to the USA can take 3 weeks, have you still not received this order?. If you can please contact me directly via email we can resolve this issue for you
:-)
