Reviews : SockShop

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5

Independent Feedback based on 3166 verified reviews.

James

Sunday, 29 June 2025

Great service. No faults whatsoever.

Trusted Customer

Saturday, 28 June 2025

Returns service good.

Trusted Customer

Friday, 27 June 2025

Orders despatched and received promptly.

Trusted Customer

Wednesday, 23 July 2025

Excellent service Quick delivery Would recommend this site Quality products Nice colourful material

Mrs M Reynolds

Sunday, 20 July 2025

I await your reply please

Rebecca , Sockshop 23 July 2025 14:07

Hello, Thanks for your feedback. I am sorry to hear this has happened. Please contact us by using the below link so we can help further: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP

Rachel Norris

Thursday, 17 July 2025

I haven’t received my order

Rebecca , Sockshop 23 July 2025 14:02

Hello, Thanks for your feedback. I am sorry to hear this happened. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP

Mrs Angela King

Wednesday, 25 June 2025

Excellent. So quick it could not have been faster or more efficient. Will always buy from Sockshop in future.

Trusted Customer

Sunday, 22 June 2025

Service wad good ,shame about the goods

Rebecca , Sockshop 23 July 2025 13:59

Trusted Customer

Saturday, 05 July 2025

Wrong product, brilliant return service.

Trusted Customer

Thursday, 03 July 2025

Very pleased with service nice and quick delivery and arrived packaged securely would recommend

David Alsop

Sunday, 15 June 2025

Order was processed efficiently and in a timely manner

Christian Cryer

Thursday, 05 June 2025

I placed an order with free gift I never got the free gift The live chat representative said I never clicked the button to get the free gift But I did I mean it’s a free gift your happy to give So why not just send it I placed another big order 10 x 3 pack of socks and said to the live chat representative to put in the new order But they wouldn’t do it I mean it’s a free gift come on guys What sort of customer service is this Free free gift

Rebecca , Sockshop 23 July 2025 13:19

Hello, Thank you for getting in touch. We're really sorry to hear about the experience you've had regarding the free gift and the difficulty in resolving the issue through live chat. We completely understand your frustration—especially as a loyal customer placing multiple orders. Our free gift promotions do require customers to actively select the gift at checkout so it can be added to the order properly. Unfortunately, if it isn’t selected, it doesn’t appear on the order, and we’re unable to add it afterward due to stock control and system limitations. That said, we truly value your continued support and appreciate your feedback. We’ll be passing your comments to our team to review how we handle these promotions and improve the overall customer experience. If there’s anything else we can assist you with, please don’t hesitate to reach out. Kind regards, SOCKSHOP

Vicky

Saturday, 14 June 2025

Good service Quick delivery

Brian Williams

Wednesday, 23 July 2025

I ordered they delivered - nuff said

Trusted Customer

Monday, 09 June 2025

Good delivery service. Product not so great

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