SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 3168 verified reviews.
Mrs Sheila R Brown
Friday, 07 December 2018

Service was good , product description misleading

John Jones
Wednesday, 05 December 2018

Needed some new black Thorlo walking socks so purchased them from SockShop as there was a special deal i.e. Buy one pair, get the second pair discounted. Socks arrived promptly and they were, as I fully expected, top quality. NB. I would have given SockShop 5 stars but when I tried to add some blue Thorlo's to the same order (exactly the same sock, ostensibly under the same offer) then try as I may, I couldn't get their system to enter the additional items at the same prices. So after going round in circles a few times, I applied a bit of Groucho Marx philosophy and simply gave up! Apart from that little issue though, excellent service.

Sally Ann Eddington
Friday, 07 December 2018

Items arrived promptly and in good condition

Kate
Wednesday, 05 December 2018

Great products fast service. Excellent

Adrianne Jackson , Sockshop 07 December 2018 11:32
Many thanks for leaving your feedback. I am so happy that you are pleased with your items and the service that you received. We appreciate your feedback! Kind regards, SockShop
Trusted Customer
Thursday, 06 December 2018

really good service

Trusted Customer
Monday, 26 November 2018

Quicker delivery would be better

Rebecca Hodgkinson , Sockshop 27 November 2018 14:06
Hello,
I am very sorry that you have not yet received your order. I shall contact you directly to resolve this matter.
Kind regards, SockShop
06 December 2018 18:12
Sock shop immediately responded apologising and resent the order. Both parcels now arrived and I got a freepost address to return the original. Great customer service. Well done and socks are great.
06 December 2018 18:12
06 December 2018 18:12
Trusted Customer
Tuesday, 04 December 2018

Sockshop items great as usual. Had no delivery issues, they arrived quite speedily.

Adrianne Jackson , Sockshop 06 December 2018 14:40
Thank you for your feedback. I am so happy to hear that you are satisfied with your purchases and that your order arrived promptly. We appreciate your feedback! Best regards, SockShop
Trusted Customer
Thursday, 06 December 2018

Your service was excellent and speedy

Trusted Customer
Tuesday, 04 December 2018

Quick delivery - great products!! Only negative is that the person I bought the present for didn't see the gift message - not sure if that was their fault or if the message wasn't displayed clearly enough? Overall, great quality, cheap bamboo socks!! Great experience

Laura Lewis
Thursday, 06 December 2018

Fast postage and good packaging.

Trusted Customer
Monday, 03 December 2018

Great discount so limited choice

Trusted Customer
Tuesday, 04 December 2018

High quality merino wool socks. Only issue was sizing which seemed slightly large for the range they gave.

Trusted Customer
Sunday, 02 December 2018

It was easy to make the purchase and the delivery was in especially good packaging as well as being prompt

Adrianne Jackson , Sockshop 04 December 2018 14:21
Many thanks for taking the time to leave your feedback. I am so glad that you found the order process straightforward and that you are satisfied with how your order was packaged. We are grateful for your feedback! Best regards, SockShop
Trusted Customer
Tuesday, 04 December 2018

Have bought before + will probably do so again. Orders processed efficiently. Wide range of socks of all sorts available from which to find what is required.

Christopher Deacon
Tuesday, 04 December 2018

Good website and delivery but very disappointed with how the gift message was simply printed on the shipping/delivery note in the smallest text humanly possible. Not worthy of a gift tag or message at all!!

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