Reviews : SockShop

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

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Showing reviews from the last 12 months

4.74/5

Independent Feedback based on 3169 verified reviews.

Trusted Customer

Friday, 23 December 2016

Website easy to operate and delivery has been a a little show getting here, but overall good

Trusted Customer

Thursday, 22 December 2016

I neveryvever say excellent in case there is room for improvement but verypleased

Trusted Customer

Thursday, 22 December 2016

Delivery came late. Would have been nice to have tracked it.

SockShop , Sockshop 22 December 2016 11:03

Thank you for your recent order and for taking the time to leave your feedback. It's great to hear that you are happy with your socks, though I am sorry that the delivery was late. I can only think this is because of the busy time of year and do apologise for this. I hope that this won't deter you from shopping with us again. Best regards, Tara

Trusted Customer

Thursday, 22 December 2016

Easy to order and prompt delivery. What more could I want!

Trusted Customer

Thursday, 22 December 2016

Free gift, free delivery - good service

Trusted Customer

Thursday, 22 December 2016

The only thing that I would add is giving a tracking number for international shipping

Trusted Customer

Wednesday, 21 December 2016

Plain packaging would be far more convenient.

SockShop , Sockshop 21 December 2016 09:17

Thank you for taking the time to leave your feedback. I am sorry to hear that you are disappointed with the outer packaging/address labels. We do state on our delivery information page the following, to avoid ruining any surprises! "We take pride in packing our orders so that you receive your items in the best condition. Our orders will be sent out with a SockShop label on the front so if this is for a gift and you do not want people to know that you have bought something from SockShop then please advise us directly after placing the order, informing us that you do not want any branding on the outside of your parcel." Once again, my apologies for the disappointment caused. Best regards, Tara

Trusted Customer

Tuesday, 20 December 2016

Order went smoothly

Trusted Customer

Sunday, 18 December 2016

Good but as I paid for next day delivery on a Friday and the items didn't arrive until the Tuesday I think this should have been made clearer

SockShop , Sockshop 19 December 2016 13:29

Thanks for your recent order and for your feedback! I'm sorry to hear this was not delivered when expected. We do try to provide as much information as possible, and state on our delivery information page that "The Royal Mail Special Delivery (guaranteed next working day) option is available for a charge of £6.00. Available Monday to Friday (excluding Bank Holidays/Christmas) and only on orders received before 5pm." I hope that this will not deter you from shopping with us in the future. My apologies for any inconvenience caused. Kind regards, Tara

19 December 2016 14:41

Although the details you mentioned in your response regarding next day delivery can be found it was not clear at the time of placing the order. As such I expected the order to be delivered on the Monday not the Tuesday, hence why I paid the additional charge. You should make this very clear from the outset, and not make customers search for this information when they are wondering where their delivery is

SockShop , Sockshop 19 December 2016 16:14

Thanks for getting back to me. I do apologise for any misunderstanding. Please know that I will certainly share your comments with the rest of the team so that we can look into this. Thanks again and best regards, Tara

Trusted Customer

Monday, 19 December 2016

I usually put excellent.However I was disappointed not to receive the promised free foot file on this ocaision!

SockShop , Sockshop 19 December 2016 16:11

Thank you for your feedback! I'm sorry about this. I have checked your order and it seems that the foot file was not added to the basket. The free gifts need to be added manually before checkout to be included in the order. I do apologise for any disappointment caused. Kind regards, Tara

Trusted Customer

Monday, 19 December 2016

I have not received my order yet. So this rating may go up or down.

19 December 2016 12:45

I have not received my order yet. So this rating cannot be determined.

SockShop , Sockshop 19 December 2016 13:56

Thank you for your order and for your feedback. I am sorry to hear that you have not yet received your items. Your order was dispatched on 12/12/16 via Royal Mail Air Mail which usually takes around 5 working days for delivery, though we do ask customers to allow 10 days in case of postal delays, especially during this busy time of year! If you still do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will be happy to help. My apologies again for the delay. Kind regards, Tara

Trusted Customer

Saturday, 17 December 2016

It would. Evgood if you asked if the product was a gift. Then you could send the package without your logo on. Thus way you would not have spoilt the surprise present these socks were for my wife for Christmas!! It is only a subtle change to your process but really helps I am unlikely to use your company or recommend it due to my disappointment regarding this.

SockShop , Sockshop 19 December 2016 13:24

Thank you for your order and for taking the time to leave your feedback. I am sorry to hear this. We do state on our delivery information page the following, to avoid ruining any surprises! "We take pride in packing our orders so that you receive your items in the best condition. Our orders will be sent out with a SockShop label on the front so if this is for a gift and you do not want people to know that you have bought something from SockShop then please advise us directly after placing the order, informing us that you do not want any branding on the outside of your parcel." Once again, my apologies for the disappointment caused. Kind regards, Tara

Trusted Customer

Monday, 19 December 2016

Stuff delivered promtly, and withthe discount, the price was good.

Trusted Customer

Sunday, 18 December 2016

Delivery was excellent

Trusted Customer

Sunday, 18 December 2016

Fast and efficient service

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