SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 3192 verified reviews.
Trusted Customer
Monday, 12 September 2022

The socks had no elastic in them so they wouldn't stay up! . I had to send all of them back. The online return form was really not user friendly. I had to complete the I'm not a robot' test 9 times as it kept timing out.

Rebecca , Sockshop 27 September 2022 15:40
Hello, Thank you for your feedback. I am sorry to hear this happened and you had issues completing a return. I shall share your feedback with the rest of the team. I can see this has now been returned and you have now been refunded. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 03 September 2022

I still haven't received my socks. I don't have a tracking code as well.

10 September 2022 04:27
Rebecca , Sockshop 27 September 2022 15:36
Hello, Thank you for leaving your feedback. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Fraser Carruth
Thursday, 08 September 2022

I have not received any socks from your self yes I ordered them but nothing has arrived

Rebecca , Sockshop 27 September 2022 15:35
Hello, Thank you for leaving your feedback. I am sorry that you encountered a delay receiving your order. I can see by the tracking that you have now received this order. Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 06 September 2022

I placed an order ans somehow it ended up goi g to my old (very old) address and then was returned to sender. I emailed your customer services over a week ago to try to sort this out and have had no reponse

Rebecca , Sockshop 20 September 2022 16:55
Hello, I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Trusted Customer
Monday, 05 September 2022

I wore them literally once (today for the first time) and I have HOLES on both socks.

Rebecca , Sockshop 20 September 2022 16:54
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Please return this item to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Karen Melvin
Tuesday, 26 July 2022

Clarity around customs charges to Ireland post brexit would be helpful. Spent 15 euro on socks and had to pay a further 8 euro to customs. Unfortunately won't be using again on that basis.

Rebecca , Sockshop 02 September 2022 16:32
Hello, Thanks for your feedback regarding customs. I shall share your comments with our team. Kind regards, SOCKSHOP
Linda Wu
Saturday, 06 August 2022

Check sizes against another pair of socks before sending them out cos they're not the same

Rebecca , Sockshop 02 September 2022 16:30
Hello, Thank you for leaving your feedback. I am sorry to hear this. I can see you have been in touch with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Steve Rogers
Sunday, 14 August 2022

Don't lie about free gifts and make out its my fault. Mat be your customer support team needs to go on a customer care course; so they know what being polite, and helpful is! Will never buy from them again.

Rebecca , Sockshop 02 September 2022 16:26
Hello, Thank you for leaving your feedback. I am sorry to hear you are unhappy with the customer service you received, please accept my apologies for this. In regards to the free gift, one must be selected and added to the basket as this is not done automatically. Apologies for any confusion. Apologies, SOCKSHOP
Trusted Customer
Saturday, 20 August 2022

The navy, knee high pop socks could definitely not be described as navy. They are a much paler, teal type colour. My first and last purchase from sockshop.

Rebecca , Sockshop 02 September 2022 16:17
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Barry Ainsbury`
Monday, 22 August 2022

Excellent goods and service,but,unfortunately the goods were too big for me. Sock shop’s returns process was second to none. I will use them again

Rebecca , Sockshop 02 September 2022 16:17
Hello, Thank you for leaving your feedback. I am sorry to hear this item was not suitable. I can see this has now been returned and a refund issued. Kind regards, SOCKSHOP
Trusted Customer
Friday, 26 August 2022

I have yet to receive my purchase

Rebecca , Sockshop 02 September 2022 16:15
Hello, Thank you for leaving your feedback. I am sorry to hear this, I can see you have been in touch with my colleague and this has now been rectified. Kind regards, SOCKSHOP
Mary Brennan
Monday, 22 August 2022

Socks continually slip off feet therefore not fit for purpose

Rebecca , Sockshop 02 September 2022 16:10
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
MISS JUDITH BROSNAN
Tuesday, 30 August 2022

Useless!!!!! Do not fit my husbands feet. Barely come up to the back of his heel . Gave them to the step daughter 😂

Rebecca , Sockshop 02 September 2022 16:10
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Caroline Smith
Tuesday, 30 August 2022

Item not delivered/received. Order placed 23 August, now 30th August

Rebecca , Sockshop 02 September 2022 16:08
Hello, I am sorry to hear this, I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 30 August 2022

When phoning the lady she had to ask all my details as order no was not good enough. Took ages and still no confirmation to get socks.

Rebecca , Sockshop 02 September 2022 16:04
Hello, Thank you for your feedback. I am sorry to hear you had an issue with your order and an item was missing, please accept my apologies. I can see that the missing item was sent to you on the 26/08 and this has now been rectified. Kind regards, SOCKSHOP
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