SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3188 verified reviews.
Jon Duckworth
Thursday, 28 July 2022

Do not use Royal Mail

Rebecca , Sockshop 05 August 2022 16:50
Hello, Thank you for leaving your feedback. I am sorry that you encountered a delay receiving your order. I can see that this has now been delviered on the 29th Kind regards, SOCKSHOP
Fred Clark
Sunday, 31 July 2022

Order and payment made in May, it is now 31st July and I have not received the order. I have rung the helpline three times and been told I would be called back and this has not happened any time! Poor would be an understatement.

Rebecca , Sockshop 05 August 2022 16:46
Hello, Thank you for leaving your feedback. I can see that you have been in contact with my colleague via email and this has now been resolved. Apologies, SOCKSHOP
Sharon Swinton
Saturday, 16 July 2022

Easy to buy and quick delivery but the shoes were like a kids size.tiny and tight,i couldnt even get them on my feet.i bought a L 7/8 but they were more like a m5/6.waste of money

Rebecca , Sockshop 05 August 2022 16:44
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Gina Deacon
Thursday, 14 July 2022

Shocking quality, put the first pair on and it split across the centre of the sock which is terrible bearing in mind the price you pay for these socks

Rebecca , Sockshop 05 August 2022 16:44
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Please return this item to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Trusted Customer
Monday, 11 July 2022

I’m very disappointed for spending money on socks and the company does not even provide tracking information. It has been almost a month since my order (international shipping) and have no information on my parcel. I have used the contact form twice and did not receive any response. At this point I feel that I may never receive my parcel, and hence that I will lose my money spend on their product. The company does not bother to respond to my enquiries and I feel like I have been scammed. Thus, I cannot trust this company for future purchases and I would not recommend it for anyone interested in international shipping. I have no opinion on the product itself.

Rebecca , Sockshop 05 August 2022 16:41
Hello, Thank you for leaving your feedback. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Lia Davies
Sunday, 10 July 2022

I bought 3 packs of 3 socks. 1st pair in each pack all have holes as they have put a tag through. Called sock shop to resolve, cs persona said they were new and someone would call me back. No call 3 days later. Poor

Rebecca , Sockshop 05 August 2022 16:40
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Please return this item to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Trusted Customer
Friday, 08 July 2022

I did not receive my order as it was delivered to wring address. So disappointed as I needed the socks for my groomsmen at my wedding

Rebecca , Sockshop 05 August 2022 16:38
Hello, Thank you for leaving your feedback. I am sorry to hear this. When this happens Royal Mail will return to sender. Once received we shall be in touch. Kind regards, SOCKSHOP
Aisling Murphy
Tuesday, 05 July 2022

Hi I haven’t received my order yet

Rebecca , Sockshop 08 July 2022 15:49
Hello, Thank you for leaving your feedback. I can see this has now been marked as delivered on the 06/07 Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 28 June 2022

What can you say when you order womens black socks and get sent mens striped ones

Rebecca , Sockshop 08 July 2022 15:47
Hello, Thank you for leaving your feedback. I am sorry to hear this happened, please accept my apologies. I can see this has been returned and a refund has now been issued. Kind regards, SOCKSHOP
Kevin McCarthy
Sunday, 26 June 2022

I still have not received my order as royal mail can't post the items through the letter box, they're pants for Christ sake not a delicate or bulky item

Rebecca , Sockshop 08 July 2022 15:38
Hello, Thank you for leaving your feedback. I am sorry to hear that there was a delay in receiving your order. I can see that this has now been delivered. Kind regards, SOCKSHOP
JETHRO DAVID KRUGER
Wednesday, 22 June 2022

You could have done better. You supplied a faulty product (many of the same reviews confirm this) and you did not offer to replace. When a product is faulty, either a full refund with returned product should be offered or a reasonable replacement should be sent.

Rebecca , Sockshop 08 July 2022 15:36
Hello, Thank you for leaving your feedback. I am sorry to hear this has happened. As per our returns page found below, all faulty orders can be returned for a refund/exchange: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 21 June 2022

Product did not arrive. They dont even respond on queries and status of my order.

Rebecca , Sockshop 08 July 2022 15:32
Hello, Thank you for leaving your feedback. I am sorry to hear this, I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 18 June 2022

Product never arrived. Can't say anymore than that. You've asked me to review your service, so I assume you think the socks were delivered?

Rebecca , Sockshop 08 July 2022 15:26
Hello, Thank you for your feedback. I am sorry to hear this, I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Javier Martín Torres
Wednesday, 15 June 2022

I had to pay 15€ when the product arrived. Shameless. I won’t buy on this shop ever again for sure.

Rebecca , Sockshop 08 July 2022 15:24
Hello, Thank you for leaving your feedback. Information regarding this can be found on the below page: https://www.sockshop.co.uk/pages/customer_services/customer_information/dispatch_delivery Apologies, SOCKSHOP
Trusted Customer
Tuesday, 14 June 2022

I ordered some socks but received two boxes of mens pants. I’ve called them to request either a refund or for my socks to be delivered but no answer and no call back following my voicemail.

Rebecca , Sockshop 08 July 2022 15:21
Hello, Thank you for leaving your feedback. I am sorry to hear that you received the incorrect items, please accept my apologies for this error. Please follow the returns instructions on the link below for a n exchange / refund: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
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