SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3189 verified reviews.
Dawn Hands
Saturday, 25 September 2021

I’ve not received my item

Rebecca , Sockshop 27 September 2021 11:33
Hello, I am sorry to hear this, I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Trusted Customer
Thursday, 23 September 2021

You need to include tracking with your shipments. I have no idea where my shipment is or when I can expect it to be delivered.

Rebecca , Sockshop 24 September 2021 16:43
Hello, Thank you for leaving your feedback. I shall share this feedback with the rest of the team. For the USA, delivery usually takes 5 working days, but can take up to 14 days. Kind regards, SOCKSHOP
Martha Margarete Maclean
Wednesday, 15 September 2021

I have not heard anything re this order- it has not arrived.

Rebecca , Sockshop 17 September 2021 14:17
Hello, Thank you for leaving your feedback. I can see that you have been in contact and this has now been resolved.Kind regards, SOCKSHOP
Yvonne
Wednesday, 15 September 2021

Could do with checking the quality of one of the pairs sent-the fact the label was attached to the middle of the folded sock instead of the top seemed to be because the top attachment had caused damage and unravelling of the sock top, in which case it shouldn't have been sent to me. The 2 other pairs were fine and am returning the damaged pair for a replacement.

Rebecca , Sockshop 17 September 2021 14:15
Hello, Thank you for your feedback, and apologies that this fault was missed. I can see that this has now been returned to us and an exchange is on its way. Kind regards, SOCKSHOP
Mrs J A Harris
Sunday, 12 September 2021

Make your socks bigger, socks purchased said size 4 to 8. I am a 6 and they are way to small

Rebecca , Sockshop 17 September 2021 14:07
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team.Kind regards, SOCKSHOP
Воронов Борис
Saturday, 11 September 2021

Не предоставляют на электронную почту трек-номер для отслеживания товара.На вопросы не отвечают,игнорируют,зачем у магазина обратная связь предоставлена.Обращался 4 раза,ответа 0.Пришлось зарегистрироваться на сайте и там о чудо,увидел трек.Служба поддержки отстой полный.

Rebecca , Sockshop 17 September 2021 14:06
Hello, Thank you for leaving your feedback. I can see that you have been in contact with my colleague and this has now been resolved.Kind regards, SOCKSHOP
Rebecca Gallagher-Scott
Monday, 30 August 2021

I was sent a notification that my items had been sent so logged in for tracking. Tracking number comes up with an error so I contacted sockshop for assistance and no reaponse. No idea whether the items will be delivered

Rebecca , Sockshop 02 September 2021 16:12
Hello, Thank you for your feedback. I am sorry to hear this, I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Michelle Ross
Friday, 27 August 2021

Shocking! Couldn’t track the order , when trying to sort the issue they just cancelled my order

Rebecca , Sockshop 02 September 2021 16:05
Hello, Thank you for leaving your feedback. Orders outside of the UK are not tracked. As your order was not received it was refunded in full. Apologies, SOCKSHOP
SUSAN
Friday, 27 August 2021

Sock shop seemed to have dropped the ball. In the past when I ordered, I could track my parcel. However, I still have not received my parcel and have no way of finding out where it is!

Rebecca , Sockshop 02 September 2021 15:54
Hello, Thank you for leaving your feedback. I am sorry to hear that you have still not received your order. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Conaught Angulatta
Monday, 23 August 2021

It may help if they replied to the email i sent. All six pairs of the underwear i purchased are faulty. I would accept replacements but have had no response to my email

Rebecca , Sockshop 02 September 2021 15:46
Hello, Thank you for your feedback. I am sorry that you received no response to your email, unfortunately I am unable to find this email. I can see the items have now been returned to us and a refund has now been issued. Apologies, SOCKSHOP
Martin Jensen
Friday, 27 August 2021

Der er misvisende at jeres side er på dansk men man ender med skulle betale told for at få tingene leveret

Saad Khaja
Friday, 20 August 2021

I was not told of the custom duty, these socks cost me double the amount, I would never have purchased them if had been disclosed about the custom duty and the administrative charges

Rebecca , Sockshop 20 August 2021 14:56
Hello, Thank you for leaving your feedback. I am sorry to hear that you are unhappy with our service. All information about customs and duty can be found on our delivery page: https://www.sockshop.co.uk/pages/customer_services/customer_information/dispatch_delivery Kind regards, SOCKSHOP
Patricia Woolley
Thursday, 19 August 2021

the order was supposed to be delivered within 2days of ordering, subject to availability but one week later I have not received my order or any contact from sock shop to explain why. I am very disappointed.

Rebecca , Sockshop 20 August 2021 14:53
Hello, Thank you for leaving your feedback. I am sorry that your order has not arrived. I have contacted you directly to resolve this. Kind regards, SOCKSHOP
Askew
Monday, 16 August 2021

For some reason unknown to me your system picked up my address as incompleate. I emailed the correct address to you using your changes email straight away but the parcel still had an imcompleate address. The parcel was retained by Royal mail for a week and had marked it return to sender. I managed to go and collect it just before it was sent back. Whats the point of offering changes to your order or Address option if no one follows it up?

Rebecca , Sockshop 20 August 2021 14:44
Hello, Thank you for leaving your feedback. I am sorry that you have encountered issues receiving your order. We do try to amend addresses when requested. Unfortunately I am unable to locate the email which you requested an address change and this is why this was missed. I am glad to see you have now received your order and I hope that you like the items. Apologies, SOCKSHOP
Siobhan Clancy
Monday, 16 August 2021

Still have not received my order

Rebecca , Sockshop 20 August 2021 14:40
Hello, I am very sorry that your order has not arrived. I can see that you have been in contact with us and this has now been resolved. Apologies, SOCKSHOP
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