SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 3182 verified reviews.
Trusted Customer
Tuesday, 21 May 2019

ordering was fine but the seamles shoe liners are hopeless. I will not be able to wear them as they constantly slip under my feet. The silicone doesn't hold at all. I cannot return them as the packaging was torn in trying them.

Rebecca Hodgkinson , Sockshop 23 May 2019 16:08
Hello, Thank you for leaving your feedback, I am glad to read that you found our ordering process and delivery to be good. I am really sorry that you are unhappy with the quality of this product. I shall be sure to inform the rest of our team about your comments. Apologies, SockShop
Rachael Hetherington
Wednesday, 22 May 2019

Several months ago I bought a set of 3 pairs of soft top bamboo socks. They are very comfortable, BUT one sock did not have a sort top, it had a top so tight it was impossible to put a foot into it. This month I bought another set of three bamboo soft top socks, and they are all fine. My experience of SockShop has therefore been mixed.

Mrs Sherry McDowell
Tuesday, 21 May 2019

Items returned as sizing not helpful. I am a size 12 but the briefs were too large so returned for a size 10

Trusted Customer
Friday, 10 May 2019

Email confirming order receipt was not received so had to make telephone call to check. Otherwise, product and delivery speed ok.

Adrianne Jackson , Sockshop 13 May 2019 13:58
Thank you for your feedback. I am sorry to hear that you did not receive your email confirmation, please accept my apologies and I will share your comments with the rest of the team. However, I am glad that you received your order quickly and that you are satisfied with your purchase. Kind regards, SockShop
Trusted Customer
Sunday, 05 May 2019

Fine..post a little slow Bamboo socks very comfortable and don't leave marks on my legs like others...time will tell how well they wear but first time I. They are great

Trusted Customer
Thursday, 02 May 2019

Great speedy service and communication from ‘Sock Shop’ but let down by poor delivery service from Royal Mail. They failed to make sufficient efforts to deliver resulting in delay and the need to have to collect my parcel. And the packaging had been damaged in transit. However thankfully this did not affect the quality of the product Also encouraged to spend extra to receive a free gift (I chose a foot file), but this has still not arrived?

Trusted Customer
Tuesday, 30 April 2019

Very quick and there was a discount which made made it even better! Unfortunately the thoughts I actually wanted went in stock, not sure if they've been discontinued

Trusted Customer
Thursday, 25 April 2019

Quality of goods is getting worse over the years I have bought these

Mavis Hall
Wednesday, 24 April 2019

I ordered Bamboo Socks ,but the one that were delivered were not Bamboo.

Trusted Customer
Wednesday, 17 April 2019

A bit disappointed with the socks - the size 7 - 11 is a bit long. I am a size 7 so there is a bit of spare length. The material seems different from socks I have bought before.

Adrianne Jackson , Sockshop 18 April 2019 11:46
Thank you for your feedback. I am sorry to hear that your socks feel too long. If you would like a refund or an exchange please return these back to us and we can help straight away. Kind regards, SockShop
18 April 2019 11:53
I would accept an exchange if a replacement pair were going to be smaller, but I was under the impression that 7 - 11 was the only size. If that’s so I can do with the pair I’ve got. Thanks for the response. Jim Hannavy.
Trusted Customer
Tuesday, 02 April 2019

Socks were delivered very quickly, which I liked. A great variety of colours. The only downside, which left me very disappointed, is that the bamboo socks I ordered literally wore off after one use...

Frank Horner
Tuesday, 02 April 2019

I purchased 1 pair of socks at £15.48, unfortunately the socks were to large in the foot length area, I was going to return the socks and order a smaller size, my mistake was that I wore the socks for a few hours, this invalidated the refund/return item, the representative stated that I should just have tried them on and not actually worn them, can not argue with them as this is their policy, where are the socks now, in the bin along with £15.48.

Trusted Customer
Thursday, 28 March 2019

Unfotune tly i had to return the 2 pairs of socks as they were not what i expected. I need Cotton socks as i am elewrgic to any other material.

Adrianne Jackson , Sockshop 29 March 2019 16:13
Thank you for your feedback. I am sorry to hear that you are not fully satisfied with your item. Once your return has been received, a refund will be issued immediately. Kind regards, SockShop
Allan Smith
Tuesday, 19 March 2019

Had a problem with the web site in that the difference between a billing address and a delivery address didn't appear to be clear. I have ordered socks from Sock Shop twice before and never had an issue but this time the socks were delivered to me rather than the recipient they were intended for.

Trusted Customer
Monday, 04 March 2019

Quite expensive but met my partners' requirements (gentle grip - no marks). Clever idea to offer second set half price which made the overall purchase better value for money. He likes the socks which is great. Delivery was prompt too.

Adrianne Jackson , Sockshop 07 March 2019 14:54
Thank you for your feedback. I am so glad that your partner is happy with his item and that you received your order quickly. We appreciate your feedback! Kind regards, SockShop
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