SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3189 verified reviews.
Jane Wells
Saturday, 25 July 2020

No sign of socks - Royal Mail said they would be delivered on Wednesday. This morning they said they had been sent to Fareham in error. I’m still waiting. I’m also hoping that the contents of my parcel will NOT be what I’ve been asked to review - since that’s not my order!! Usually SockShop are excellent ...

Hasan
Saturday, 25 July 2020

The super mario brothers socks I bought, ripped at the toe stitch a day after wearing them.

Martin L Fleishman
Thursday, 23 July 2020

They sent the wrong size and responded to my previous post without acknoleging what I had said. If they contact me on the phone i will place an order for £60 if not se la vie as i have wasted too much energy on their inefficiency and errors 07785260222 Martin

Trusted Customer
Friday, 10 July 2020

Merchandise was disappointing. Due to sizing issue. Packaging was stockings, item was actually hold ups. Which did not fit.

Rebecca , Sockshop 22 July 2020 14:29
Hello,Thank you for leaving your feedback. I am sorry that you are unhappy with this purchase. I shall look into your concerns regarding this item. Please feel free to return this to us for a refund. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 11 July 2020

Real disaster, my order for I paid has not arrived after one month.

Rebecca , Sockshop 22 July 2020 13:36
Hello,Thank you for leaving your feedback. I am sorry that you have encountered delays receiving your order. I can see that you have been in contact with my colleague who is resolving this for you. Kind regards, SOCKSHOP
Rob Stanier
Monday, 13 July 2020

I wore the first pair of underpants and when i took them off there was a hole in them. I rang the 0800 number to report this defect i left my telephone number name and order number and as yet i've heard nothing yet. 🙁

Rebecca , Sockshop 22 July 2020 13:11
Hi, Thank you for leaving your feedback. I am sorry to hear you are unhappy with our service. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Karron Morgan
Wednesday, 15 July 2020

I am still waiting for my order

Rebecca , Sockshop 22 July 2020 11:29
Hello, Thank you for leaving your feedback. I am sorry that you encountered issues receiving your order. I can see that you have been in contact with my colleague who has now resolved this for you. Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 15 July 2020

Had a hole in the bottom of my boxers don't think any of them are going to last very long

Rebecca , Sockshop 22 July 2020 11:15
Hello,Thank you for leaving your feedback. I am sorry to see that this item is faulty, this certainly should not have happened. I will contact you directly to resolve this. Kind regards, SOCKSHOP
Janet Jex
Thursday, 16 July 2020

I ordered socks on the 8th July.. They still haven't been delivered. They were for a birthday present

Rebecca , Sockshop 22 July 2020 11:04
Hello,Thank you for leaving your feedback. I am sorry that you encountered a delay in receiving your order, please accept my apologies for this. I can see via Royal Mail tracking that this has now been delivered. If you have any more issues, please get in contact with us at contact@sockshop.co.uk Apologies for any inconvenience, SOCKSHOP
Kurtis Spruce
Friday, 17 July 2020

Not as good as it can be. Did not receive my item, slow replies via email. Still awaiting both a reply and product

Rebecca , Sockshop 22 July 2020 10:43
Hello, Thank you for leaving your feedback. I am sorry that you are unhappy with our service and that you have not received your order. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Trusted Customer
Monday, 06 July 2020

ordered almost 2 months ago and no tracking number was provided and i’m still waiting

Rebecca , Sockshop 06 July 2020 15:16
Hello, Thank you for leaving your feedback. I am really sorry to hear that you have encountered issues receiving your order, please accept my apologies for this. I can see that you are currently in contact with my colleague regarding this matter. Kind regards, SOCKSHOP
Luke woolley
Sunday, 05 July 2020

Within an hour of wearing Jeff banks socks they come apart at the seems both pairs I’ve tried so far have done the same

Rebecca , Sockshop 06 July 2020 15:05
Hello, Thank you for leaving your feedback. I am really sorry to hear about this defect, this certainly should not have happened. I can see that you are in contact with my colleague over this matter who is resolving this for you. Kind regards, SOCKSHOP
Glenys Taylor
Sunday, 05 July 2020

Ordering and delivery brilliant, however, I was very disappointed in the quality of the socks as within about 20 minutes of my son putting them on a hole appeared in the sock. I have contacted the company for a replacement so let's see if their customer service can help me.

Rebecca , Sockshop 06 July 2020 15:01
Hello, Thank you for leaving your feedback. I am pleased to see that you received your order promptly. I am sorry that this defect has appeared. I can see you have been in contact with my colleague who is resolving this issue for you. Kind regards, SOCKSHOP
Mrs Gill Billard
Thursday, 02 July 2020

My order was sent to the wrong address and they have not been very helpful at all with regards retrieving it or giving me a refund, but rather blaming me and Paypal despite when completing my order I put my address not some random address I don't know!

Rebecca , Sockshop 03 July 2020 12:16
Hello, I am sorry to hear that you are unhappy with our service. I can see that you have been in contact with my colleague over this issue who has advised you on this issue. Kind regards, SOCKSHOP
Christine Cochrane
Monday, 29 June 2020

Haven’t received goods

Rebecca , Sockshop 03 July 2020 12:11
Hello, Thank you for leaving your feedback. I am sorry that you have encountered issues receiving your order. I can see that you have been in contact with my colleague who has now resolved this issue. Apologies, SOCKSHOP
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