SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3188 verified reviews.
Aidas Indriliunas
Wednesday, 24 June 2020

I didnt recieve my item because there was the wrong address im waiting for a refund , but a great service

Rebecca , Sockshop 03 July 2020 11:56
Hello, I am sorry that you had an issue receiving your order, please accept my apologies for this. I can see that Royal Mail have returned this order to us and that you have now been refunded. Kind regards, SOCKSHOP
Trusted Customer
Monday, 22 June 2020

Not the best. when if first went website you were out of stock, i set webpage up to notify me of stock, this worked and a few days later i recieved email, i ordered stock as it was available. for some reason the next day i received an email saying you were refunding me due to stock issues. this whole process happened for a second time, after i asked to be notified of stock, it then received that email, ordered and then got let down for a second time. Finally a third time i managed to place an order and receive what id ordered.

Rebecca , Sockshop 03 July 2020 11:50
Hi, Thank you for leaving your feedback. I am very sorry to hear of an error and the inconvenience caused. I shall let the team know about this issue to see why this has happened/avoid this happening again. I am glad to see that you managed to order this item and that you are pleased with this! I hope that you will shop with us again soon! Kind regards, SOCKSHOP
Becca Rising
Sunday, 21 June 2020

Unfortunately, I ordered some socks which were due to arrive on Tuesday yet they never arrived. I am both disappointed and outraged at your service. I have never known anything to be so appalling, I expect to receive both a refund and a written apology from your manager.

Rebecca , Sockshop 03 July 2020 11:40
Hello, Thank you for leaving your feedback. I am very sorry to hear that you have encountered a delay in receiving your order. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Trusted Customer
Friday, 19 June 2020

More realistic pictures

Rebecca , Sockshop 03 July 2020 11:35
Hello, Thank you for leaving your feedback. I am sorry that you do not believe our images to be accurate. I shall contact you directly to receive more details. Kind regards, SOCKSHOP
Trusted Customer
Thursday, 18 June 2020

By sending the right items

Rebecca , Sockshop 03 July 2020 11:29
Hello, Thank you for leaving your feedback. I am really sorry that you did not receive what you were expecting, please accept my apologies for this. I can see that you have been in contact with my colleague regarding this issue. Kind regards, SOCKSHOP
Mauro Marcon
Thursday, 21 May 2020

After 10 days still waiting for my stuff to arrive:(. Maybe due to covid-19. For the rest it is a good shop.

Rebecca , Sockshop 19 June 2020 14:08
Hello, Thank you for leaving your feedback. I am sorry that you have encountered a delay in receiving your order. If you are still having issues please get in touch at contact@sockshop.co.uk Kind regards, SOCKSHOP
Amran Hussain
Wednesday, 20 May 2020

I am still waiting for this product to get delivered. When I clicked on the tracking link recently it took me to the Royal Mail website where there was a message that the product could not be delivered because the address count it be identified and has been returned to the sender. I contacted the sock shop support number and left a voice message with my query and order number and contact number, but have not heard from them.

Rebecca , Sockshop 19 June 2020 13:44
Hello, Thank you for leaving your feedback. I am really sorry that you have encountered issues receiving your order. I can see that you have been in contact with my colleague who has helped to resolve this for you. Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 20 May 2020

I didnt purchase this item. And have yet to receive the item I did order

Rebecca , Sockshop 19 June 2020 13:42
Hello, Thank you for leaving your feedback. I am sorry that you have been asked to review the incorrect product. I can see that you have been in contact with my colleague over the non delivery of your order. Kind regards, SOCKSHOP
Donald Smith
Wednesday, 20 May 2020

Excellent service and super socks. This is the third purchase I've made. Will make more.

Rebecca , Sockshop 19 June 2020 13:39
Hello, Thank you for leaving your feedback. I am really pleased that you are happy with your purchase! I hope that you will shop with us again in the future! Many thanks, SOCKSHOP
Trusted Customer
Wednesday, 27 May 2020

Absolutely terrible my package never came and when I told them they did nothing about it

Rebecca , Sockshop 17 June 2020 15:44
Hello, Thank you for leaving your feedback. I am sorry that you encountered difficulties receiving your order. I can see via the tracking number that this order has been delivered. Unfortunately I cannot seem to find any correspondence from you regarding this matter. If you still need to contact us please get in touch at contact@sockshop.co.uk Kind regards, SOCKSHOP
Trusted Customer
Thursday, 28 May 2020

I haven’t received my socks yet. I guess it’s Covid problems !

Rebecca , Sockshop 17 June 2020 15:38
Hello,Thank you for leaving your feedback. I am sorry that you encountered delays in receiving your item. If you are still having issues please get in touch with us at contact@sockshop.co.uk Kind regards, SOCKSHOP
Trusted Customer
Thursday, 28 May 2020

Socks arrived today with a hole in, my first purchase but I think this maybe my last. Quality checks must be better.

Rebecca , Sockshop 17 June 2020 15:18
Hello, Thank you for your feedback. I am very sorry this has happened. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Simon Mudford
Thursday, 28 May 2020

Not received item although Royal Mail Tracking says delivery was on 20th May 20?

Rebecca , Sockshop 17 June 2020 15:11
Hello, Thank you for leaving your feedback. If you are still encountering issues please get in touch at contact@sockshop.co.uk Kind regards, SOCKSHOP
S D
Saturday, 30 May 2020

Bought women’s briefs 1 size larger than my own size, thinking it would be more comfortable. Very disappointed. Can’t get the knickers past my thighs! Waste of money.

Rebecca , Sockshop 17 June 2020 14:59
Hello, Thank you for leaving your feedback. I am really sorry that you are disappointed with your purchase. I shall share your comments regarding this product with the rest of our team. Apologies, SOCKSHOP
Mrs Fortune Davis
Tuesday, 02 June 2020

This company is a joke advertising one price so we put an order but next day refunded Never trust them also they advertise them as being 85 cotton but on arrival they were 60 cotton , so they had to be return more waist of moneys

Rebecca , Sockshop 17 June 2020 14:36
Hello, I am very sorry that you are unhappy with our service. I can see that you actually ordered bamboo socks and not cotton socks. If you would like to give further details about your complaint, please get in touch at contact@sockshop.co.uk and we will try to resolve this for you. Kind regards, SOCKSHOP
YOUR RECENTLY VIEWED ITEMS

EMAIL NEWSLETTER

SIGN UP & RECEIVE 10% OFF YOUR FIRST ORDER

View our privacy policy here.