SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3189 verified reviews.
Samantha Alleyne
Sunday, 22 December 2019

Wrong item sent even though delivery note said correct item, I phoned customer service they said send back with note and the correct item will be dispatched. I wrote on the delivery note wrong item please send what is stated & nothing, item just refunded.

Rebecca Hodgkinson , Sockshop 24 December 2019 11:22
Hello, Thank you for leaving your feedback. I am sorry that you are unhappy with our service and the inconvenience caused by our error. Please accept our apologies for this. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 15 December 2019

Refund my money as previously agreed! I was sent a used box 3 underwear! Not as shown on your website.

Rebecca Hodgkinson , Sockshop 17 December 2019 11:49
Hello, Thank you for leaving your feedback. I am sorry that you are unhappy with your purchase. I can see that you have returned this item and have now been refunded. Kind regards, SOCKSHOP
Barrie Brentnall Baker
Tuesday, 10 December 2019

The socks have yet to arrive and you indicate in this Email that you are sending 1 pair of socks and not the three that I ordered

Rebecca Hodgkinson , Sockshop 13 December 2019 15:48
Hello, Thank you for leaving your feedback. I am very sorry that you have not yet received your order. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Robert Drew
Wednesday, 11 December 2019

Provide what was ordered rather than the colours you want to shift.

Rebecca Hodgkinson , Sockshop 13 December 2019 15:36
Hello, Thank you for leaving your feedback. I am sorry to hear that you are unhappy with your purchase. I shall contact you directly to receive more information. Kind regards, SOCKSHOP
Florence Hughes
Monday, 09 December 2019

Very good and easy to use

Rebecca Hodgkinson , Sockshop 10 December 2019 11:46
Hello, Thank you for leaving your feedback. I am happy to see that you are pleased with your order and that you was able to find everything that you needed. I hope you will shop with us again in the future! Kind regards, SOCKSHOP
Trusted Customer
Monday, 09 December 2019

Didn’t receive first parcel have no clue were could be to say it’s suppose to be tracked & after ringing 4times to be told to keep waiting I finally got a resend over a week later & was a gift so.. as a late birthday present! Really should upgrade to a signed service if Oder is over so much!!

Rebecca Hodgkinson , Sockshop 10 December 2019 11:40
Hello, Thank you for leaving your feedback. I am very sorry that you had issues receiving your order, please accept my apologies for the inconvenience caused. I can see that you have now received your order and I hope that you are happy with the products received! Kind regards, SOCKSHOP
Trusted Customer
Monday, 02 December 2019

I received this review before I received my purchase which is at least two days overdue. I asked my mail carrier to be sure to keep an eye out for a small package so I know that she would have been extra careful if it came with larger orders. I am hoping that the company will contact me.

Rebecca Hodgkinson , Sockshop 02 December 2019 16:36
Hello, Thank you for leaving your feedback. I am sorry that your order has not yet arrived I can confirm your order was dispatched from our UK warehouse on the 25/11/19 via Royal Mail Air Mail. This service usually takes between 7-10 days to arrive. However, due to postal delays we do ask our customers to wait up to 14 days for their order to arrive. If you have not received your order by the 08/12/19 please get in touch with as via email at contact@sockshop.co.uk Kind regards, SOCKSHOP
Trusted Customer
Sunday, 01 December 2019

Service good ,socks were certainly not what I expected

Rebecca Hodgkinson , Sockshop 02 December 2019 16:29
Hello, Thank you for leaving your feedback, I am glad to see that you were happy with our service. I am sorry that you are unhappy with your purchase. I shall share your comments with the rest of the team. Please feel free to return these items to us to receive a refund. Kind regards, SOCKSHOP
Trusted Customer
Thursday, 21 November 2019

Order several pairs of tights in medium and when arrived they were so small they were more fit for a child! Had to pay for the pair I tried on and the postage. Not happy and will not be returning

Rebecca Hodgkinson , Sockshop 21 November 2019 16:00
Hello, Thank you for leaving your feedback. I am very sorry that you are unhappy with your purchase. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 19 November 2019

Label parcel correctly

Rebecca Hodgkinson , Sockshop 21 November 2019 15:43
Hello, Thank you for leaving your feedback. I am very sorry to hear that you have had trouble receiving your order. I can confirm your order was dispatched to the address provided to us by yourself. I can see that you have now received your order, and I am pleased that you like the products! Kind regards, SOCKSHOP
Mr. Roy Fleetwood
Tuesday, 19 November 2019

The Birkdale knee length sock is too narrow, it does not fit comfortably over the calf, it is the same width at the anle and the calf, in other words not fit for purpose, disappointing waste of money as far as I am concerned

Rebecca Hodgkinson , Sockshop 19 November 2019 14:57
Hello, Thank you for leaving your feedback. I am really sorry to hear that you are unhappy with your purchase, I shall share your comments regarding this item with the rest of the team. Please return this item to us to receive a refund. Kind regards, SOCKSHOP
Trusted Customer
Monday, 18 November 2019

I still don’t have the socks,even they last 2 weeks from the order. Also they did not provide a trackinng number of the carrier.

Rebecca Hodgkinson , Sockshop 19 November 2019 14:53
Hello, Thank you for leaving your feedback. I am sorry that your order has not yet arrived. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
P.h.gremmen
Saturday, 16 November 2019

De sokken zijn netjes op tijd bezorgd, maar ik heb 5 paar sokken gekregen die na 1 keer dragen al gaten hebben.

Rebecca Hodgkinson , Sockshop 19 November 2019 14:39
Hallo, Bedankt voor het geven van je feedback. Het spijt me zeer te horen dat dit is gebeurd. Ik zie dat u contact hebt gehad met mijn collega en dat er een terugbetaling is uitgevoerd. excuses, SOCKSHOP
Trusted Customer
Monday, 04 November 2019

Bought 2 pairs of sock slippers - sadly both pairs have split at the back within 2 days of light wear

11 November 2019 14:24
Rebecca Hodgkinson , Sockshop 12 November 2019 15:18
Hello, Thank you for leaving your feedback. I am very sorry to hear that this has happened, I shall contact you directly to resolve this. Apologies, SOCKSHOP
Trusted Customer
Friday, 08 November 2019

The service can be improved by getting the order correct. I was missing 3 pairs of gents bamboo socks which had been replaced with 2 pairs of ladies socks! I found the returns prodcedure for this error unhelpful. I'm awaiting the socks which were ordered. On the plus side I did return the parcel with a freepost label.

Rebecca Hodgkinson , Sockshop 12 November 2019 15:00
Hello, Thank you for leaving your feedback. I am really sorry to hear that you received incorrect items in your order, please accept my apologies for this and any inconvenience that this may have caused. I can see that the correct items have now been sent to you. Apologies, SOCKSHOP
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