Reviews : SockShop

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.75/5

Independent Feedback based on 3189 verified reviews.

Trusted Customer

Monday, 14 May 2018

I ordered RED socks and your order form said RED socks - however, half the socks were dark blue and half RED. Not a good deal. I like the socks

Rebecca Hodgkinson , Sockshop 15 May 2018 08:40

Hello,

Thank you for leaving your feedback, I am sorry that you are disappointed with your order, I shall contact you directly to resolve this. Kind regards, SockShop

Trusted Customer

Sunday, 06 May 2018

Send the order to the right address. the socks have been sent to the wrong country.

Rebecca Hodgkinson , Sockshop 08 May 2018 14:55

Hello,

I am sorry that you are unhappy with our service, I can see that you have already been in contact with my colleague about this issue and is being addressed.

Kind regards, SockShop

Mr David J. Rabone

Tuesday, 01 May 2018

I made a purchase one week ago, from melbourne, Australia. although my Visa account immediately registered my purchase I never received any acknowledgement or even an invoice regarding my purchase. I ordered 5 items yet only 3 are listed in this review request, so I don't even know what I am getting when!!!!

Rebecca Hodgkinson , Sockshop 02 May 2018 14:08

Hello,

Thank you for leaving your feedback. I am very sorry about this issue, I shall have the team look into this immediately. I shall contact you directly to resolve any issues.

Thanks, SockShop

Trusted Customer

Tuesday, 01 May 2018

Well I ordered two pairs of jeep ladies socks in ecru and you sent me a different colour, (they were grey mottle) I returned them and asked to have the two pairs in Ecru,and you sent me the same colour back! I have however decided to keep them but am somewhat disappointed, as this was not the colour I wanted.

Rebecca Hodgkinson , Sockshop 01 May 2018 13:05

Hello,

Thank you for leaving your feedback. I am very sorry about this! I shall contact you directly to resolve this. Kind regards, SockShop

Malcolm Dale

Friday, 27 April 2018

How about making diabetic socks that don't leave huge lines in my legs. The good news is you say you refunded my money. I didnt get it yet. The socks are in the dustbin.

Rebecca Hodgkinson , Sockshop 30 April 2018 16:12

Hello, Thank you for leaving your feedback. I am very sorry that you are unhappy with your purchase! I can see that a refund has been issued and I hope that this resolves this. Many thanks, SockShop

Rebecca Hodgkinson , Sockshop 30 April 2018 16:15

Hello,

Thank you for leaving your feedback. I am very sorry that you are unhappy with your purchase! I can see that a refund has been issued and I hope that this resolves this.

Many thanks,

SockShop

Trusted Customer

Friday, 27 April 2018

I ordered my socks 7 days ago and have no ability to track their status. I received an email with my order information and an essentially useless email with a poem. The very brief message about the delivery times for UK and international deliveries (the poem email) can be included in the original email and cut down on the clutter-don't send useless emails.

Rebecca Hodgkinson , Sockshop 30 April 2018 16:09

Hello,

I am sorry that your order has not yet arrived. It was dispatched on the 20/04/18 via Royal Mail Air Mail which usually takes 7-10 days. However, we do ask customers to allow up to 14 days for their order to arrive. If you do not receive your order by the 04/05/18 please get in touch at contact@sockshop.co.uk

Many thanks, SockShop

David Rosenthal

Monday, 23 April 2018

Arrange for me to receive the goods!!

Adrianne Jackson , Sockshop 24 April 2018 11:19

Thank you for your feedback. I am very sorry to hear that you have not yet received your order. Please contact us at contact@sockshop.co.uk and we can help with this issue. Kind regards, (SockShop)

Karen Barrett

Sunday, 22 April 2018

didn't receive product yet ----why is there no larger sizes ( 14-15 )?

Adrianne Jackson , Sockshop 24 April 2018 09:52

Thank you for your feedback. I am sorry that your items have not yet arrived. Your order was dispatched on the 15/04/18. International delivery can take up to 14 days sometimes due to postal delays. If your order has still not arrived after 14 days from placing your order please contact us at contact@sockshop.co.uk and we can help with this issue. Kind regards, SockShop

Trusted Customer

Wednesday, 18 April 2018

Bamboo socks are useless. No elastic means they don’t stay up!

Rebecca Hodgkinson , Sockshop 19 April 2018 08:34

Hello,

I am very sorry that you are unhappy with your purchase! I shall contact you directly to resolve this. Many thanks, Sock Shop.

Trusted Customer

Saturday, 14 April 2018

Unfortunately I've had to return the socks I ordered. I've ordered the same kids school socks for my son several times over the last couple of years so was very surprised when the latest order arrived that the socks which should apparently fit a 13-14 year old would, in my opinion, be more suited to a a 6 or 7 year old. Not sure why, but they have been resized to a ridiculously small size plus they now have "Sock Shop" written in red on the bottom. I checked with Sock Shop who confirmed that I ordered the same as usual. Therefore I won't be buying them again.

Rebecca Hodgkinson , Sockshop 16 April 2018 16:46

Hello, I am sorry that you are unhappy with your purchase. I can see that this is now being resolved. My Apologies, SockShop

Dan

Tuesday, 10 April 2018

I still haven’t even received the iteams ...

Rebecca Hodgkinson , Sockshop 11 April 2018 08:33

Hello,

I am sorry that your items have not yet arrived. Your order was dispatched on the 03/04/18 via Royal Mail. This service usually takes between 2-3 days but can sometimes take longer due to postal delays. I shall contact you directly to resolve this. Kind regards, SockShop

Brian Eades

Monday, 09 April 2018

Not arrived yet....

Rebecca Hodgkinson , Sockshop 09 April 2018 13:14

Hello,

I am sorry that your order has not yet arrived. Your order was dispatched on the 03/04/18 via Royal Mail which usually takes 2-3 days. However we do ask customers to allow up to a week for their items to arrive. If your order does not arrive the the 10/04/18 please get in touch via contact@sockshop.co.uk

Thanks, SockShop

Mary Alice

Sunday, 08 April 2018

Have been waiting to receive the socks.

Rebecca Hodgkinson , Sockshop 09 April 2018 13:10

Hello,

I am sorry that your items have not yet arrived. Your order was dispatched on the 02/04/18 via Royal Mail Air Mail which usually takes between 7-10 days. Although we do ask customers to allow 14 days for their items to arrive. If you do not receive your order by 16/04/18 please get in touch at contact@sockshop.co.uk

Thanks, SockShop

Trusted Customer

Wednesday, 04 April 2018

The order that you listed is the wrong one.in any event,neither that one,nor my proper order arrived.

Rebecca Hodgkinson , Sockshop 04 April 2018 09:54

Hello,

Thank you for leaving your feedback. I will contact you directly to resolve this matter. Kind regards, SockShop

Trusted Customer

Sunday, 01 April 2018

Ordering was easy. Socks never arrived though.

Rebecca Hodgkinson , Sockshop 03 April 2018 10:08

Hello,

Thank you for leaving your feedback, I shall contact you directly to resolve this matter. Kind regards, SockShop.

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