Reviews : SockShop

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.75/5

Independent Feedback based on 3192 verified reviews.

Gabriel Downes

Wednesday, 06 December 2017

Hi As the order has not arrived yet i cant give you a valid response

Rebecca Hodgkinson , Sockshop 06 December 2017 14:44

Hello,

I'm sorry you have not received your items yet. Your order was dispatched on the 29th November via Royal Mail Air Mail, which usually takes 3-5 days. However, we do ask you to allow up to 10 days due to postal delays etc. If you have not received your order by the 9th please get in touch at contact@sockshop.co.uk

Many thanks, SockShop.

Trusted Customer

Tuesday, 05 December 2017

Why are they using Royal Mail? My parcel was left in my recycling bin which was by the gate waiting to be emptied. Consequently it was long gone when I returned home. However Sock Shop handled my complaint promptly and efficiently and have agreed to send out the order again. I have made a complaint to Royal Mail so hopefully the postman in question will be dealt with!

SockShop , Sockshop 05 December 2017 14:44

Thank you for your recent order and for taking the time to leave your feedback. I am terribly sorry to hear this! It is very rare that we have such issues with Royal Mail but please know that we will certainly make note of this too - I can only apologise for the inconvenience caused. I am pleased that we were able to help resolve this, and if you do have any further issues, just let us know and we will be happy to help. My apologies and kind regards, Tara (SockShop)

Trusted Customer

Tuesday, 05 December 2017

Haven’t received the socks yet!

SockShop , Sockshop 05 December 2017 14:41

Many thanks for your recent order and for taking the time to leave your feedback. I am very sorry to hear that you have not yet received your socks. Your order was dispatched on 28/11/17 via Royal Mail's 2nd Class service which usually takes 2-3 working days for delivery, though we do ask customers to allow 7 days in case of postal delays. If you still do not receive these by Thursday, please let us know at contact@sockshop.co.uk and we will certainly be able to resolve the issue. My apologies and kind regards, Tara (SockShop)

Karen Kent

Tuesday, 05 December 2017

Still waiting for delivery

SockShop , Sockshop 05 December 2017 14:37

Thank you for your feeback. I am sorry that this has not yet been delivered! Your order was dispatched on 28/11/17 via Royal Mail's 2nd Class service which usually takes 2-3 working days for delivery, though we do ask customers to allow 7 days in case of postal delays. If you still do not receive this by Thursday, please do not hesitate to contact us directly at contact@sockshop.co.uk and we will be happy to help. Thank you for your patience and best regards, Tara (SockShop)

Victoria Maxwell

Sunday, 26 November 2017

The order went to the wrong address. The person found me on Facebook and is posting t on to me.

SockShop , Sockshop 27 November 2017 08:54

Many thanks for your feedback. I am very sorry about this! Please know that this does not happen regularly with SockShop. I will contact you directly to check the delivery details and see how this has happened. My apologies and kind regards, Tara (SockShop)

Comfort Verissimo

Sunday, 19 November 2017

I am yet to receive my order. I made an order for a Ladies 1 Pack SockShop Heat Holders Microfleece Base Layer Long Sleeved Top and haven't received it yet. Your website said you deliver in 5-days! Here is my order number: Order Number: 4939049.

SockShop , Sockshop 20 November 2017 12:27

Many thanks for your recent order and your feedback. I am sorry to hear that you have not yet received your item! Your order was dispatched on 3/11/17 via Royal Mail Air Mail which usually takes 5-10 working days for delivery, though we do ask customers to allow 14 days in case of postal delays. If you still do not receive this by the end of the week, please do not hesitate to contact us directly at contact@sockshop.co.uk and we will be happy to help. Kind regards, Tara (SockShop)

Trusted Customer

Wednesday, 15 November 2017

Terrible, a week after dispatch still don't have my order. Customer service dismissive and curt. I would avoid.

Rebecca Hodgkinson , Sockshop 15 November 2017 12:00

Hello,

I'm sorry that your order has not arrived, I will contact you directly to resolve the issue.

Kind regards, SockShop.

Trusted Customer

Friday, 10 November 2017

I have not yet received the socks. Ordering was fine. Receiving was not.

Rebecca Hodgkinson , Sockshop 10 November 2017 16:49

Hi,

I'm sorry that you have not yet received your order, it usually takes 2-3 working days however we do ask you to allow 7 working days in case of postal delays. If you still do not receive your order by the 14th please let us know at contact@sockshop.co.uk and we will be happy to fix this issue.

kind regards, Rebecca, SockShop

Trusted Customer

Tuesday, 07 November 2017

Your service was very good.

SockShop , Sockshop 07 November 2017 11:30

Thank you for your feedback - I'm so pleased to hear that you are happy with our service! I noticed that you have only left 1 star - I do hope that there were no issues, but please let us know if there is anything we can help with. Best regards, Tara (SockShop)

Trusted Customer

Friday, 03 November 2017

Paid for next day delivery. They arrived the day after the event that I needed them for.

Rebecca Hodgkinson , Sockshop 06 November 2017 16:18

Hello,

Thanks for your feedback, I'm sorry to hear it arrived too late. Your order was placed after 5pm on friday the 27th, so was dispatched the next working day (monday 30th) for delivery the following day.

If no longer needed, you're more than welcome to return your item to us for a refund using the free post returns label provided.

kind regards,

SockShop.

Brian George Nutley

Tuesday, 31 October 2017

I never received my socks before i left on vacation. So not very happy. Tried to call customer service, but no luck either?????? Regards Brian Nutley Disgruntled customer bgn10@btinternet.com

SockShop , Sockshop 31 October 2017 11:45

Many thanks for your feedback. I am sorry to hear that you have not yet received your order! This was dispatched on 25/10/17 via Royal Mail's 2nd Class service which usually takes 2-3 working days for delivery, though we do ask customers to allow 7 days in case of postal delays. If you still do not receive it in this time, please contact us directly at contact@sockshop.co.uk and we will be happy to help. Apologies and best regards, Tara (SockShop)

Yoni Bronshtein

Tuesday, 24 October 2017

Made a purchase a month ago. No confirmation email and still no socks... Buy somewhere else

SockShop , Sockshop 26 October 2017 16:44

Thank you for your feedback. I am terribly sorry to hear this. I can only think that the parcel has been lost in the post as you certainly should have received it by now! I can see that we have been in contact directly about this to resolve the issue. My apologies and kind regards, Tara (SockShop)

Fredrik Vik Jørgensen

Tuesday, 17 October 2017

Have not received the socks so a bit strangfe to ask for a rating for a service that is not provided

SockShop , Sockshop 19 October 2017 10:55

Many thanks for your feedback. I am very sorry to hear that you have not yet received your items! Your order was posted out on 9th October via Royal Mail Air Mail which usually takes 5-10 working days for delivery, though we do ask customers to allow 14 days in case of postal delays. If you still do not receive your order in this time, please let us know at contact@sockshop.co.uk and we will certainly be able to help. Thank you for your patience and my apologies for the delay, Tara (SockShop)

Mr Andrew Nigel Wall

Friday, 13 October 2017

by sending the right prouct I ordered 2 pairs black bamboo socks and in post came red and black socks!!! basic error really

SockShop , Sockshop 16 October 2017 13:37

Thank you for your recent order and for your feedback. I am very sorry to hear that you were sent the wrong item - please know that this is not a regular occurrence with SockShop! Please do return this to us using the freepost returns label provided and we will of course be able to arrange a refund or exchange as soon as this is received. My apologies and kind regards, Tara (SockShop)

AIDAN BROWN

Saturday, 14 October 2017

Terrible, still waiting delivery after one week.

SockShop , Sockshop 16 October 2017 13:34

Many thanks for your recent order and for your feedback. I am sorry to hear that you have not yet received your items! Your order was dispatched on 9th October via Royal Mail's 2nd Class service which usually takes 2-3 working days for delivery, though we do ask customers to allow 7 days in case of postal delays. If you still do not receive these by Wednesday, please do not hesitate to contact us directly at contact@sockshop.co.uk and we will certainly be able to resolve the issue. Apologies and kind regards, Tara (SockShop)

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