SOCKSHOP Feefo Reviews

I ordered 2 items: a pack of black stripe socks and a pack of navy stripe socks. I was sent 2 packs of black stripe socks. As they were a birthday gift there is no time to get this rectified. I am disappointed.

They did not arrive. We asked them to be sent to Scotland.

Firstly, I did not get the 33% discount that was advertised in the sent email. Bigger problem though is that I have still not got the socks!!!!!!!!!!!!!!!!!!!!!!! I'd suggest that 0 stars would be a more appropriate rating for this service!

I did not receive what I ordered. I received something completely different and have had to return it.

Specifically ordered socks with high cotton content- on product information said 79% on website- but socks that were delivered say 65%. Cheated!

Twice I did not receive what I thought I had ordered. The second time I phoned up and the person I spoke to said she would change the order to an item that suited what I was looking for but I still received the original order. This is the first time I have had trouble with orders and I have been using the sockshop for years .

I am still waiting for my socks. One week after the purchase.

I have not received my socks yet

Socks not even turned up yet. And you want my comments?

I ordered socks a week ago and did so because delivery was supposed to be made on 12/9 - they were part of a birthday present but I am still waiting - birthday now been and gone.

very poor service. (order placed on 5th Sept) Urgently required a pair of socks (that had to be a certain colour) to complete an outfit for a wedding (it sounds trivial, but it was important to me), turned to what i thought was a reputable company and paid extra money for ''next day delivery'' to my work address. By 4pm, all post had been delivered and not package from Sock Company. I called up help deak and spoke to a Lady called Sophie. Instead of helping me resolve the problem, Sophie continually insisted on pointing out that it was my fault and the company have up until 6pm to deliver my goods. Basically it wasn't their fault that I has to leave the address by 4pm, so in so many words... 'tough ****' was the general tone. I explained my problem and highlighted that if this was stated somewhere I missed it and was there something we can do to help me track this parcle or help me get a pair of these socks. Eventually Sophie agreed to track the parcle. I then got a call from another lady called Ruth (I'm guessing because Sophie felt embarrassed!) and told me my parcel was never next sent next day, they have refunded me £4 (even though the delivery charge was £5.99) and we just have to put this down to human error. I tried to explain my dilemma again and Ruth continually over took my voice and said there is nothing that can be down human error. I said that I would like a full refund and make a formal complant. It was highlighted to me that she can't do that and they where busy sorted out other customers, I may or may not get a call today by a manager. I'm still waiting for that call today!! I was not impressed and very disapointed with both of them. I understand that human error happens. what I can't tolerate poor customer service. If I have a problem caused as a result of your ''human error'' then I a)expect an apology and b) some sort of compensation for the damaged caused If it was me, I would have apologies, excepted full responsibility and said something along the lines of we have failed to help you on this occasion however we off a full refund and a voucher to restore failt in our company. I look forward to your reply

I ordered socks a week ago and emailed about my socks I need by next Wednesday and I haven't heard no from anyone.....

Arrived within time specified but the men's socks are a different size to that advertised online. I bought a men's and women's pair of Christmas socks - both have lots of loose threads inside. The socks won't last a wash without fraying.

I still haven't received my order. Said it was dispatched on 22nd August. Now 28th....

My toe covers still haven't arrived ordered 1 week ago said 2-3 working days