Reviews : SockShop

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Showing reviews from the last 12 months

4.75/5

Independent Feedback based on 3189 verified reviews.

Ms. Yael Berman

Sunday, 20 August 2017

Update the customer about the shipping status

SockShop , Sockshop 22 August 2017 17:05

Thank you for your feedback. I am sorry to hear that you have not yet received your items or any updates from us! These emails are automated upon dispatch so you should have received confirmation from us - I do apologise and will certainly pass your comments onto our web team to look into. Your order was dispatched on 14/8/17 via Royal Mail Air Mail which usually takes 5-10 working days for delivery, though we do ask customers to allow 14 days in case of postal delays. If you still do not receive your items in this time, please contact us directly at contact@sockshop.co.uk and we will certainly be able to resolve the issue. My apologies and kind regards, Tara (SockShop)

Trusted Customer

Saturday, 19 August 2017

Hard to review as I have not received them as yet.

SockShop , Sockshop 22 August 2017 17:02

Many thanks for your feedback. I am very sorry to hear that you have not yet received your order! This was dispatched on 14/8/17 via Royal Mail Air Mail which usually takes 5 days for delivery, though we do ask customers to allow 14 days in case of postal delays. If you still do not receive your items in this time, please do not hesitate to contact us directly at contact@sockshop.co.uk and we will be able to resolve the issue. My apologies and kind regards, Tara (SockShop)

Mr Tolley

Saturday, 19 August 2017

I did not order from your company and would love to know how you got my email address and who and where did you deliver to

SockShop , Sockshop 22 August 2017 17:00

Thank you for your comments - I am very sorry to hear this. An order was placed for Birkdale golf socks on 28th July - please get in touch with us directly at contact@sockshop.co.uk if this order was not placed by yourself, and we will certainly look into this. My apologies and kind regards, Tara (SockShop)

Trusted Customer

Friday, 04 August 2017

Email confirmation of order didn't arrive until after the order had been delivered!

Tara Skipworth , Sockshop 04 August 2017 16:24

Thank you for your feedback. I am very sorry to hear that you did not receive your order confirmation email on time! These are automated so this certainly shouldn't have happened, but please know that I will forward your comments onto our web team to investigate this. I am sorry to hear that the socks are not as expected! You are most welcome to return any unopened packs to us using the freepost returns label provided for a refund or exchange if you prefer. Kind regards, Tara (SockShop)

Ms Diane Dennett

Friday, 04 August 2017

Ive not had my delivery yet

Tara Skipworth , Sockshop 04 August 2017 16:22

Thank you for your feedback. I am very sorry to hear that you have not yet received your items! Your order was dispatched on 27/7/17 via Royal Mai's 2nd Class service which usually takes 2-3 working days for delivery, though we do ask customers to allow 7 days in case of postal delays. If you do not receive your order by Monday, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue with either replacements (subject to stock) or a refund. My apologies and kind regards, Tara (SockShop)

Mrs Joanne Archibald

Wednesday, 02 August 2017

Ordered 25/7/17 still not rececived order 2/8/17 very disappointed.

Tara Skipworth , Sockshop 03 August 2017 14:11

Thank you for your feedback. I'm really sorry to hear that you have not yet received your items! I can see that a replacement order has now been re-sent but if you do not receive this within the next few days, please do not hesitate to contact us. Apologies and kind regards, Tara (SockShop)

Miss K Richardson

Sunday, 30 July 2017

No idea, the socks still haven't arrived. This is despite other items that I ordered from other shops at the same time (with equivalent delivery terms) already arriving several days ago.

Tara Skipworth , Sockshop 31 July 2017 10:51

Thank you for your feedback. I am sorry to hear that you have not yet received your items! Your order was dispatched on 24/7/17 via Royal Mail's 2nd Class service which usually takes 2-3 working days for delivery, though we do ask customers to allow 7 days in case of postal delays. If you do not receive your order by 2/8/17, please do not hesitate to contact us directly at contact@sockshop.co.uk and we will be able to resolve the issue by either sending replacements (subject to stock) or a refund if you prefer. My apologies and kind regards, Tara (SockShop)

Sergey Sokolov

Saturday, 22 July 2017

Unfortunately I did not receive a free gift for purchase more then 30 £. I will not use it anymore.

Tara Skipworth , Sockshop 25 July 2017 11:55

Many thanks for your feedback. I am sorry to hear this. I have checked your order and there does not appear to be a free gift selected. This needs to be added to the basket when prompted to be applied. I do apologise for the disappointment caused and am sorry to hear that you will not be returning. Kind regards, Tara (SockShop)

Mr Derick Tann

Sunday, 09 July 2017

We didn't get what I asked for. I asked for plain bamboo gentle cuff and goat something totally different

Tara Skipworth , Sockshop 10 July 2017 09:29

Thank you for your recent order and for your feedback. I am very sorry to hear this! Please know that this is not a regular occurrence with SockShop. I can see that your order has now been returned and refunded and hope this helps to resolve the issue. I do hope that this will not deter you from shopping with us again. My apologies and kind regards, Tara (SockShop)

Mr Bryan Mclean

Tuesday, 27 June 2017

My delivery still hasn't arrived,, AGAIN, and the website didn't send me confirmation of payment. CUSTOMER SERVICES PLEASE CONTACT ME OR GIVE ME A REFUND!!

Tara Skipworth , Sockshop 28 June 2017 15:17

Thank you for your feedback. I am very sorry to hear that you have not yet received your items! I will contact you directly about this to resolve the issue. Kind regards, Tara (SockShop)

Trusted Customer

Friday, 16 June 2017

Terrible. Ordered at the end of May and have still not received my order. Ordered socks for fathers day and i am really disappointed.

Tara Skipworth , Sockshop 16 June 2017 15:32

Thank you for your recent order and for your feedback. I am terribly sorry to hear of this inconvenience. I can see that replacements have now been sent out to you, but if you experience any further issues please do not hesitate to contact us. I can only apologise that these have not arrived in time for Father's Day. I do hope that your experience on this occasion will not deter you from shopping with us again. Kind regards, Tara

Trusted Customer

Monday, 12 June 2017

I haven't received my order tet

Tara Skipworth , Sockshop 15 June 2017 17:03

Thanks for your feedback! I am sorry to hear that you have not yet received your order. This was dispatched on 5/6/17 via Royal Mail Air Mail which usually takes 5-10 working days for international delivery, though we do ask customers to allow 14 days in case of postal delays. If you do not receive this by 23/6/17 please do not hesitate to contact us and we will be able to resolve the issue. My apologies for the delay and kind regards, Tara

Trusted Customer

Saturday, 27 May 2017

After one week I have had nothing but the confirmation of order email. Normally SockShop offers much better service than this

Tara Skipworth , Sockshop 30 May 2017 11:06

Thank you for your feedback! I am very sorry to hear that you have not yet received your items. Your order was dispatched on 22/5/17 via Royal Mail's 2nd Class service which usually takes 2-3 working days for delivery, though we do ask customers to allow 7 days in case of postal delays. It is likely that this delay is due to the recent bank holiday, but if you do not receive the parcel by 1st June, please do not hesitate to contact us directly at contact@sockshop.co.uk and we will be happy to help. My apologies and kind regards, Tara

30 May 2017 12:04

My items have now arrived so I'm happy to upgrade my rating

Trusted Customer

Saturday, 27 May 2017

Paid for next day delivery, got the socks 4 days later. Couldn't use PayPal as doesn't work on sockshop website. I emailed them to complain about both issues and got a load of rude replies. Totally unprofessional.

Tara Skipworth , Sockshop 30 May 2017 11:13

Thank you for your feedback. I am really sorry to hear that these socks were not delivered when expected! Because the order was placed on Saturday 13th, these were dispatched the next working day (Monday) for delivery on the Tuesday.

I can only apologise for the issue with PayPal. Please know that this problem has been reported so that we can look into the matter. I do hope that this will not deter you from shopping with us in the future. My apologies and kind regards, Tara

Trusted Customer

Friday, 19 May 2017

I ordered 12 pairs of socks two weeks ago and I am still waiting for delivery. The mail tracking via Royal Mail only works in the UK. I'm in Australia and there's no way to track the delivery as the AusPost website doesn't recognize the tracking ref. I get many items delivered from the UK most companies use FedEx or DHL and delivery is usually within one week. Conclusion: Not a great experience

Tara Skipworth , Sockshop 19 May 2017 08:59

Thank you for your recent order and for your feedback. I am very sorry to hear that you have not yet received your items! Your order was dispatched on 5th May via Royal Mail Air Mail which usually takes 7-10 working days for international delivery, though we do ask customers to allow 14 days in case of postal delays. If you still do not receive this by 25th May, please do not hesitate to contact us directly at contact@sockshop.co.uk and we will certainly be able to resolve the issue. My apologies once again, Tara

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