Reviews : SockShop

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Showing reviews from the last 12 months

4.75/5

Independent Feedback based on 3190 verified reviews.

Trusted Customer

Monday, 05 December 2016

I ordered the socks about 10 days ago. On Tues 29 Nov you send me a confirmation that they had been despatched by Royal Mail. Still not received them.

SockShop , Sockshop 08 December 2016 12:25

Thank you for your feedback. I'm really sorry to hear that you have not yet received your items! Yes, this was dispatched on 29/11/16 via Royal Mail's 2nd Class service which usually takes 2-3 working days, though we do ask customers to allow up to 7 days in case of postal delays (particularly during this busy time of year!). If you have still not received your items, please do not hesitate to contact us directly at contact@sockshop.co.uk and we will be happy to help. Kind regards, Tara

Trusted Customer

Sunday, 04 December 2016

Very disappointed ordered a week ago still not received it.

SockShop , Sockshop 06 December 2016 15:06

Thank you for your feedback. I am very sorry that you have not yet received your items! I can see that replacements have been sent today, but if you do not receive these within 7 working days, please let us know and we will be happy to help. My apologies once again for the delay. Kind regards, Tara

Trusted Customer

Sunday, 04 December 2016

Socks still not delivered Sunday 4th

SockShop , Sockshop 06 December 2016 14:56

Thank you for your recent order and for your feedback. I am sorry to hear that you have not yet received your items! Your order was dispatched on 28/11/16 via Royal Mail's 2nd Class service which usually takes 2-3 working days for delivery, though we do ask customers to allow up to 7 days, particularly during this busy time of year! If you still do not receive your items by tomorrow, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue. Best regards, Tara

Trusted Customer

Sunday, 04 December 2016

Had trouble with order going thru, so emailed but fit no reply. Did not receive free gift offered. When telephoned, they could not trace order. Received two lots in the end, and charged twice.

SockShop , Sockshop 06 December 2016 14:52

Thank you for your recent order and for taking the time to leave your feedback. I am terribly sorry to hear of your experience on this occasion. We must not have received your original email, as we respond to all messages within 24 hours. Please know that this does not happen regularly with SockShop! There does not seem to be a free gift added to this order, being just under the £30 minimum spend. I am sorry for any disappointment caused. Please feel free to return this to us using the freepost returns label attached to the order paperwork for a full refund. My apologies once again and best regards, Tara

Trusted Customer

Saturday, 03 December 2016

They need to learn about service

SockShop , Sockshop 06 December 2016 14:41

Thank you for taking the time to leave your feedback. I am very sorry to hear that you are unhappy with our service and will contact you directly about this to resolve the issue. I hope that this is acceptable. Kind regards, Tara

Trusted Customer

Saturday, 03 December 2016

the deal was 3 for 9.99 i was overcharged and so i tried to cancel the order. i followed the instructions, but the order did not get cancelled. delivery was swift but i got the wrong coloured socks-3 white instead of 1 black 2 white. will not be using again or recommending. too much hassle to return, don't trust the company to get it right anyway.

SockShop , Sockshop 06 December 2016 14:38

Thank you for your recent order and for taking the time to leave your feedback. I am very sorry to hear of your experience on this occasion! We will always try to cancel orders when requested, but it is difficult at this time of year because of the speed in which our orders are being dispatched. I'm very sorry about this. Please do return these to us using the freepost returns label provided and we will certainly issue a refund or exchange if you prefer. My apologies once again and best regards, Tara

Trusted Customer

Monday, 28 November 2016

Ordered to deliver with First Class post, and didn't arrive 5 business days later, so missed my mother in law's birthday. Really disappointed, not sure what to do. Not the service I would expect from Sock Shop.

28 November 2016 18:45

Not impressed with delivery-- if they were going to be delayed, it would have been good to have a notfication.

SockShop , Sockshop 29 November 2016 09:57

Thank you for your feedback. I'm really sorry to hear that your order didn't arrive in time for your mother-in-law's birthday. If this is no longer needed, you are welcome to return this to us using the freepost returns label provided for a refund or exchange if you prefer. All of our orders are dispatched via Royal Mail's 2nd Class service, which usually takes around 2-3 working days for delivery. We do, however, ask customers to allow up to 7 days in case of postal delays. Our full delivery information can be found at the link below - https://www.sockshop.co.uk/customer_services/customer_information/dispatch_delivery/ My apologies once again and kind regards, Tara

Trusted Customer

Tuesday, 18 October 2016

The socks have not arrived. australian postal service is terrible but I would have expected they would be here by now. I probably can't blame the sender but I hope they arrive ventually.

SockShop , Sockshop 19 October 2016 09:04

Thank you for your feedback. I am very sorry to hear that you have not yet received your items! Your order was dispatched on 7/10/16 via Royal Mail Air Mail. Delivery usually takes around 5-10 working days, though we do ask customers to allow 14 days in case of postal delays. If you still do not receive your items by 27th October, please do not hesitate to contact us at contact@sockshop.co.uk and we will be happy to help. My apologies once again for the delay. Kind regards, Tara

Trusted Customer

Monday, 26 September 2016

Have NOT received them!!!

SockShop , Sockshop 10 October 2016 11:17

Thank you for your recent order and for your feedback. I am terribly sorry to hear this and apologies for the delay in getting back to you. If you have still not yet received your items, please contact us directly at contact@sockshop.co.uk with confirmation of your delivery address and we will be able to resolve the issue. Apologies once again and best regards, Tara

Trusted Customer

Monday, 12 September 2016

This service was absolutely shocking

SockShop , Sockshop 13 September 2016 08:45

Thank you for your feedback. I am sorry that your order was not delivered on time. I have checked the tracking of your order and it seems that delivery was attempted the next working day as promised (6/9/16) but as no one was available to collect this, the item was taken back to the delivery office. I can see that this has now been collected, but if you have any further questions, please do not hesitate to contact me. Kind regards, Tara

Trusted Customer

Monday, 12 September 2016

Haven't received them yet.

SockShop , Sockshop 13 September 2016 08:40

Thank you for your feedback. I am sorry to hear that you have not yet received your items! Your order was dispatched on 5/9/16 via Royal Mail Air Mail. Delivery usually takes around 5 working days, though we do ask customers to allow up to 14 days in case of postal delays. If you still do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue. My apologies once again for the delay. Kind regards, Tara

Trusted Customer

Thursday, 28 July 2016

Misleading photos showing 3 button Jeff Banks Leeds Boxer Shorts when 2 button with shorter leg are delivered. When I complained I was referred to a single line late in the description that stated 2 or 3 button may be supplied.

SockShop , Sockshop 29 July 2016 10:11

Thank you for your recent order and for your feedback. I am very sorry that the Men's Jeff Banks Leeds Buttoned Cotton Boxer Shorts are not as expected! We do state this information in the description as you mentioned, but I am sorry for the disappointment caused. Please return these to us using the freepost label attached to the paperwork and we will of course refund or exchange these for you. Best regards, Tara

Trusted Customer

Monday, 18 July 2016

They sent my socks to wrong address.

SockShop , Sockshop 18 July 2016 10:42

Thank you for your recent order and for your feedback. I am sorry that you have not yet received your items! These were sent to the address that was provided when the order was placed, but if this was incorrect, please contact us at contact@sockshop.co.uk with an alternative address and we will be able to resolve the issue. Kind regards, Tara

Trusted Customer

Monday, 11 July 2016

order not received

SockShop , Sockshop 12 July 2016 08:46

Thank you for your feedback. I'm sorry that you have not yet received your order. This was dispatched on 5/7/16 using Royal Mail's 2nd Class service. Delivery usually takes 2-3 working days, though we do ask customers to allow 7 days in case of postal delays. If you still do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will be happy to help. Kind regards, Tara

Trusted Customer

Wednesday, 22 June 2016

I sent some socks as a gift and paid extra for the socks to be gift wrapped. As a result I expected the price of the socks to not be revealed to whom I sent the socks to. However this was not the case and the receipt for the socks came with them, showing the price for both the socks and the gift wrapping. I am disappointed that from selecting the option to have the socks gift wrapped did not automatically indicate that I did not want the price shown to the receiver.

SockShop , Sockshop 23 June 2016 08:36

Thank you for your recent order and for your feedback. I'm sorry to hear that the prices were revealed to the recipient. When selecting the gift wrapping option on our website, there is also a tick box to remove the prices on the invoice, above the "add a gift message" text box. For any future orders, if this is ticked the prices are automatically removed from the paperwork. Apologies once again and kind regards, Tara

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