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SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

5 Stars 2,766
4 Stars 245
3 Stars 65
2 Stars 28
1 Star 86
4.75/5
Independent Feedback based on 3190 verified reviews.
Trusted Customer
Friday, 02 January 2015

I am still waiting for delivery of my order. You can cancel it if you like.

SockShop , Sockshop 06 January 2015 17:03
Many thanks for your feedback, your order was sent out on 30/12/14 so I would suggest waiting a little longer due to the Christmas holidays. If you have still not received this order by Friday 9th please do email me direct on contact@sockshop.co.uk Zoe
Trusted Customer
Sunday, 28 December 2014

My order still hasn't arrived (by 28th Dec), despite being ordered before the deadline for guaranteed delivery before Christmas. This left me with no gift to give several people on Christmas Day, so I had to buy online vouchers that I could print off to give them instead. When my Sockshop order eventually does reach me, I will therefore be sending it straight back for a refund as the items are of no use to me now.

SockShop , Sockshop 06 January 2015 16:41
Many thanks for your feedback and I am sorry to hear your order did not arrive in time. I see your order was placed on 20/12 which was too late for guaranteed Christmas delivery as last posting date was 19th. However I can see you have now returned this order and you have been fully refunded on 05/01/15 Zoe
Trusted Customer
Saturday, 27 December 2014

socks were sent to me not as intended to my brother in hants !

SockShop , Sockshop 06 January 2015 16:38
Many thanks for your feedback. The only address that was supplied to us was your invoice address, no alternative address was selected upon checkout Zoe
Trusted Customer
Saturday, 20 December 2014

They advertise overseas delivery in 5 business days but it has been 10 and still my package has not arrived. Very disappointing.

SockShop , Sockshop 20 December 2014 16:00
Many thanks for your feedback, the delivery time we give for orders are only estimates and can take longer. I can see your order was sent out on 8/12/14 to your address Australia. We do please ask that you allow a maximum 14 days for delivery Zoe
Trusted Customer
Thursday, 18 December 2014

I still haven't received the parcel I ordered over a week ago.

SockShop , Sockshop 18 December 2014 09:25
Many thanks for your feedback, I can see you have emailed in to us, if you can please reply so we can resolve this for you Zoe
Trusted Customer
Monday, 15 December 2014

STILL not received the socks!!!!

SockShop , Sockshop 16 December 2014 13:39
Many thanks for your feedback and I am sorry to hear your order has not yet been received. I can see this was sent out on 9/12/14 and should really have arrived by now. If you can please email me on contact@sockshop.co.uk and reconfirm your full delivery address I can look at re-sending this order for you (subject to stock) Zoe
Trusted Customer
Sunday, 14 December 2014

Didnt get what i ordered. Just got the basic black ballet shoe but unfortunatly i do not have time to return and reorder item.

SockShop , Sockshop 15 December 2014 08:40
Many thanks for your feedback and I am sorry to hear this. If you contacted me directly we could have sorted this for you the same day and had the correct order sent out. Please mail me directly on contact@sockshop.co.uk we can sort this out for you Zoe
Trusted Customer
Tuesday, 09 December 2014

I haven't received my parcel yet and I have no idea where it is

SockShop , Sockshop 11 December 2014 08:56
Many thanks for your feedback, I am sorry to hear your order has not yet arrived. I can see this was dispatched on 01.12.2014 and should have arrived by now, if you can please contact me directly on contact@sockshop.co.uk and reconfirm your full delivery address, we can then look at re-sending this order for you Zoe
Trusted Customer
Tuesday, 02 December 2014

They sent me the wrong socks.

Trusted Customer
Monday, 17 November 2014

Order still not arrived

SockShop , Sockshop 18 November 2014 09:22
Many thanks for your feedback and I am very sorry to hear your order has not yet arrived, if you can please contact me directly on contact@sockshop.co.uk re-confirming your full address, I can then look at re-sending your order (subject to stock) Zoe
02 December 2014 07:23
Order still not arrived !!!
SockShop , Sockshop 02 December 2014 10:01
Many thanks for your reply, as stated above if you can please email us on contact@sockshop.co.uk reconfirming your address we can look at re-sending your order for you Zoe
03 December 2014 04:18
Really poor. Will not be using them again and will in future use house if Fraser. All I have received is emails from Zoe saying she will re-send and nothing after that. This clearly is a standard reply to all customers who leave bad feedback. My order was placed & paid for in full over 6 weeks ago. Avoid using this company where possible !!!!!
Trusted Customer
Friday, 28 November 2014

My order was despatched on Monday but has still not been delivered

SockShop , Sockshop 01 December 2014 10:30
Many thanks for your feedback. I have checked our system and we have had no email from you to advise us that your order has not arrived? We ask that you allow 7 days for delivery to arrive, can you please advise if this order has now been received? If not please contact me directly on contact@sockshop.co.uk Zoe
Trusted Customer
Friday, 21 November 2014

I will never order from this place again. I have not receive my order yet. My order came up to $45 dollars and 74.50 was taking out of my account and there is no number on web site to call complain

SockShop , Sockshop 25 November 2014 08:54
Many thanks for your feedback, I can assure you there is a number on our Customer Services page for you to call. I have checked your order and your order was for GBP£45.95. Your bank then converts this to USD this is then the cost of USD$74.50. Zoe
SockShop , Sockshop 25 November 2014 08:55
Also re your order this was shipped out on the 17/11 2014 from the UK and we do ask that you allow a maximum of 14 days for delivery from the date of dispatch - many thanks Zoe
Trusted Customer
Saturday, 22 November 2014

The socks have not arrived yet!!

SockShop , Sockshop 25 November 2014 08:52
Many thanks for your feedback, I note from your email this morning that the order has now arrived, apologies for the delay in receiving this. If it has arrived too late then you are welcome to return this to us for a full refund by using the freepost address label enclosed with your order Zoe
Trusted Customer
Monday, 24 November 2014

I am very disappointed as I had to pay more than 1/3 of the total value to the douane. SockShop should be able to know details about import to Switzerland

SockShop , Sockshop 25 November 2014 08:51
Many thanks for your feedback, unfortunately we do state on our website that Customs and import costs are at the Customers expense. Many apologies Zoe
Trusted Customer
Thursday, 13 November 2014

stilll havent recived my parcel and i paid for next day delivery

SockShop , Sockshop 14 November 2014 10:38
Many thanks for your feedback and I am sorry to hear your order has not yet arrived, it may be that the postman tried to delivery when no one was there to sign for it, what I will do is get the tracking number for you and email you directly - apologies Zoe
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