Reviews : SockShop

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.75/5

Independent Feedback based on 3189 verified reviews.

Trusted Customer

Sunday, 09 November 2014

I had great difficulty in placing my order as the website coud not accept m payment. It took 3 days after unsuccessful attempts. I eventually 'phoned but even they could not place the order. After some time they 'phoned me back and we had success. What a pilaver! I would not have persisted but for the fact my son had requested these socks as his birthday gift

SockShop , Sockshop 10 November 2014 10:50

Many thanks for your feedback and I am sorry to hear of the difficulties you have had in placing an order, if possible would it be ok for you to email me the details of the issues you were facing, so we can investigate this further, my email is contact@sockshop.co.uk Zoe

SockShop , Sockshop 10 November 2014 10:50

Trusted Customer

Monday, 03 November 2014

Am still waiting for delivery even though the payment left my bank last week!!

SockShop , Sockshop 07 November 2014 09:30

Many thanks for your feedback, I am really sorry to hear that your order has not yet arrived. I can confirm that this was dispatched on 27/10 and should have arrived by now. If you can please contact me on contact@sockshop.co.uk re-confirming your full delivery address, I can look at re-sending this order for you, Many apologies Zoe

Trusted Customer

Sunday, 19 October 2014

not received yet

SockShop , Sockshop 21 October 2014 10:41

Many thanks for your feedback, I am sorry to hear your order has not yet arrived. I can see that this was sent out on 13th October 2014, if you can please email me directly reconfirming your full delivery address, I can look at re-sending this order for you. Apologies for this disappointment. My email is contact@sockshop.co.uk Zoe

SockShop , Sockshop 21 October 2014 10:41

Trusted Customer

Monday, 13 October 2014

I have not yet received the socks.

SockShop , Sockshop 17 October 2014 16:52

Many thanks for your feedback and we are sorry to hear that your order has yet to arrive, this left our premises on 6th October 2014 to your address. If you can please email us directly we can resolve this issue asap for you Zoe Zoe

Trusted Customer

Monday, 15 September 2014

Received an empty package - contacted to resolve but never got back to me.

SockShop , Sockshop 23 September 2014 11:19

Many thanks for your feedback and apologies this was overlooked I have today arranged for a replacement order to be sent out asap, i can assure you this is not the norm for Sock Shop and we look forward to you shopping with us again in the future Zoe

Trusted Customer

Tuesday, 09 September 2014

It would be easier to comment on my order if I had received it.

SockShop , Sockshop 10 September 2014 09:18

I hope that your order has now arrived safe and sound but if it has not can you please let us know by emailing contact@sockshop.co.uk. This is very rare to happen with a "UK mainland" order and I hope we can resolve this for you as soon as possible. Best Wishes Michael

Trusted Customer

Wednesday, 27 August 2014

i ordered several 3 packs of charcoal grey socks, so i kept it very simple, what could go wrong? i have received 3 different shades of grey from light to dark. Amazing that selling something as simple a socks is beyond the capabilities of a company that sells only socks. let's be positive though, at least they are not selling anything more complex.

SockShop , Sockshop 27 August 2014 16:05

Thank you for your feedback. As per the images provided on the product the "Charcoal" selection is 3 shades of grey per pack. I am very sorry if this was unclear and if you would like to return the product using the free post label provided we will be happy to refund this order for you. Taking your feedback in to account we will look to make this more clear for future orders on this range. Best Wishes Michael

27 August 2014 18:20

charcoal grey is a single colour but it is not three different colours so I would suggest you name the product properly in future. the photo is not clear as you suggest, it does not show three pairs of socks in a pack so does not show the product being sold, instead it shows three individual socks on three model feet, i assumed this was to show that there is a colour range, you are required to chose the colour before purchasing, i chose charcoal grey, a single colour, but i did not choose three different colours. Surely you would call it a multi colour pack, or show the actual pack as sold, or make the colour choices clear to tell the customer that they are choosing three different colours, come on, how long have you been selling socks for, surely this is pretty basic stuff?? i cant return them as i have used them since i needed to wear them (the reason i bought them believe it or not) so never mind i'll keep them, i just wanted to do you and other customers a favour by giving this feedback, but next time i go to my sock drawer and there is only mismatching colours in there and i have to wear them i will be cursing sock shop a little! ps. if you had good customer service you would send me charcoal grey socks (as advertised) and let me keep the other colours.

Trusted Customer

Tuesday, 26 August 2014

Have not recived my items and I orderd them days ago I need them for saturday

SockShop , Sockshop 27 August 2014 15:49

I am sorry to hear that your item has not arrived yet. I hope this will be with you very soon. We do ask for international orders, for you wait up to 10 days for delivery. If this item has not arrived by Friday please contact us at contact@sockshop.co.uk so that we may resolve this for you as quickly as possible. Best Wishes Michael

Trusted Customer

Tuesday, 26 August 2014

Still have not received my order, its been over 7 working days.

SockShop , Sockshop 27 August 2014 15:38

I believe you have spoke to my colleague regarding this issue and a replacement has now been sent. I assure you this is not the norm for SockShop and I hope this had not ruined your experience with us. Best Wishes Michael

Trusted Customer

Tuesday, 26 August 2014

They ripped before I had them on

SockShop , Sockshop 27 August 2014 15:33

I am very sorry to hear that you have received a faulty item, this is very unusual for Pendeza products. If you would like to return these to us for a replacement please use the free post label provided with your order. Best Wishes Michael

Trusted Customer

Wednesday, 20 August 2014

If the order ever arrives I will be delighted to report back!

SockShop , Sockshop 22 August 2014 15:01

I am sorry to hear that your order has not arrived yet. if you would like to contact us regarding this matter you can do so by emailing us at contact@sockahop.co.uk I hope that we can resolve this as soon as possible for you. Best Wishes Michael

Trusted Customer

Thursday, 14 August 2014

I was charged £8.99 for next day delivery which was Saturday but did not recieve goods until Monday afternoon so I paid postage for a bad service. Mr T Nicholl

SockShop , Sockshop 19 August 2014 09:10

I have checked your order on our system and it does not seem that you have been charged for the postage. I apologies for any misunderstanding on our checkout system and if you would like to talk to us further regarding this matter please contact us at contact@sockshop.co.uk Best Wishes Michael

Trusted Customer

Wednesday, 13 August 2014

the package hasn't arrived yet.

SockShop , Sockshop 19 August 2014 08:58

I am very sorry to hear that your package had not arrived in time for your feedback review, this is normally very prompt service from SockShop. If your item has still not arrived please feel free to contact us at contact@sockshop.co.uk and we will do all we can to help you. Thank you Michael

Trusted Customer

Sunday, 27 July 2014

The service was good but some of the products are inferior. I have been away all week so could not respond sooner.

SockShop , Sockshop 30 July 2014 15:20

Many thanks for leaving your comments about our Glenmuir Bamboo socks. I am very sorry to hear of this disappointment. Bamboo socks are normally excellent quality and these lovely socks should look and feel beautiful. I am very sorry to hear that you received a sub standard pair. We want you to love your socks so I have refunded you for a pair of these socks. We hope that you still think of us when stocking up your sock drawer again. Best wishes, Michael

Trusted Customer

Tuesday, 15 July 2014

I hate the. Fact thaat I don't get any tracking for my product. Ontop of that I have Recieved my socks and they are small and. I. Ordered size 11-13 n. These seems like some female socks

SockShop , Sockshop 16 July 2014 09:53

I am very sorry to hear these did not fit. We would be more than happy to refund the total cost if you would like to return them with the free label provided to you in your order. Jeff Banks is one of our most popular brands and it is very shocking to hear about your disappointment. Please don't hesitate to contact us contact@sockshop.co.uk if you would like to discuss this matter further. I can only apologies for this and hope that this has not ruined your SockShop experience. Best Wishes Michael

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