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US Dollar ($)SOCKSHOP Feefo Reviews
We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.
Take a look below at what SOCKSHOP customers say…
VIEW OUR FEEFO PAGEShowing reviews from the last 12 months
The entire purchase process was fully automated online, and the return process has also been fully automated. Nobody has yet reached out to me regarding the poor quality of the product or the reason for returning all six pairs. While the online processes were straightforward, I would have expected the company to acknowledge the issue and address the poor quality of the socks, particularly given that several pairs failed after minimal use. So far, this has not happened, leaving me disappointed with the level of customer service provided.
No response to my query
I emailed them a week ago, but haven't had a reply
First attempt ended up stuck in Preston hub. Then took me another week's worth of emails and pointless chat conversation before a replacement was sent. Missed the birthday the items were meant as a gift for.
Started off really well, but Ince in the hook, dusinterestseemed to creep in.
Post service not as good as Amazon
Not great service, got a mail saying despatched, but no tracking information, when contacted them, said it was still to be processed, it can’t be both
Offered a refund only if I sent back used products
Initial chat response okay but have not heard anything re folllow up correspondence and still have unwanted product
I received the socks well packed and quickly but I have heard nothing about the socks I asked for in exchange
They didn’t seem bothered that they had false information on their website
Service was fine. But the texture of the socks was rough and uncomfortable
Very good please note that my phone number is now *personal info removed by feefo* thanks
No service received yet You had the wrong address. Please resend to me at 8 Tamars Drive, Willand, Cullompton EX15 2PQ.
Prices should be reduced with UK VAT when exporting due to that local VAT is added when importing.
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