Reviews : SockShop

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We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.75/5

Independent Feedback based on 3206 verified reviews.

Trusted Customer

Sunday, 07 July 2024

My socks have not arrived.

Rebecca , Sockshop 09 July 2024 15:00

Hello, Thanks for leaving your feedback. I can see that Royal Mail have now marked these items as delivered. I hope that you like the socks! Kidn regards SOCKSHOP

Trusted Customer

Wednesday, 03 July 2024

how should I write a review when I don't have the product yet?

Rebecca , Sockshop 09 July 2024 14:56

Hello, Thanks for your feedback. I have checked the tracking and can see this has been marked as delivered by Royal Mail. If you still face any issues, please get in touch on our chat: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP

Trusted Customer

Tuesday, 02 July 2024

Took 5 days to arrive

Rebecca , Sockshop 09 July 2024 14:53

Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP

Trusted Customer

Saturday, 29 June 2024

prompt despatch but delivery messed up by Royal Mail

Rebecca , Sockshop 09 July 2024 14:53

Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP

Trusted Customer

Friday, 28 June 2024

This company seems to have changed from being very customer service focused, to being evasive to the the point of having no customer service at all and totally ignoring their customers. Very sad indeed.

Rebecca , Sockshop 09 July 2024 14:47

Hello, Thanks for the feedback. I am sorry to hear this, I shall contact you directly. Kind regards SOCKSHOP

Colin Carroll

Friday, 21 June 2024

Product not received

Rebecca , Sockshop 24 June 2024 15:55

Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, please contact us via our chat so we can help further: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP

Trusted Customer

Tuesday, 25 June 2024

I have not received my order.

Rebecca , Sockshop 01 July 2024 16:34

Hello, I can see that you have been in contact with my colleague over this matter and this has now been resolved. Kind regards SOCKSHOP

Trusted Customer

Friday, 14 June 2024

Asked for phone call but only email communication after using bot. No phone number to ring to make contact.

Rebecca , Sockshop 24 June 2024 16:13

Hello, Thanks for your feedback. I am sorry to hear that you are unhappy with our service. Unfortunately we dont have a telephone line and provide a live chat instead. I can see that my colleague has resolved this issue. Kind regards SOCKSHOP

Trusted Customer

Friday, 07 June 2024

I have not received the product, although I paid for delivery.

Rebecca , Sockshop 07 June 2024 15:33

Hi, Thanks for leaving your feedback. I am sorry to hear that your order has not yet arrived. Your order was despatched from our warehouse on Monday 3rd. We ask customers to allow 7 days for their order to arrive. If this has not arrived within 7 days, please contact us via our chat so we can help further: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP

Daniel Robinson

Thursday, 13 June 2024

Fell apart and gained a big hole.in them on the first wear. Asked for a refund, no reply from the retailer. Had to throw them away. Very very disappointed.

Rebecca , Sockshop 24 June 2024 16:11

Trusted Customer

Sunday, 16 June 2024

The still haven’t turned up

Rebecca , Sockshop 24 June 2024 15:58

Gorrill Daniel

Thursday, 30 May 2024

Very difficult to contact company to resolve issue - gave up

Rebecca , Sockshop 30 May 2024 16:34

Hello, I am sorry to hear this, I shall contact you directly to resolve this issue. Kind regards, SOCKSHOP

Trusted Customer

Wednesday, 12 June 2024

Delivery takes to long

Rebecca , Sockshop 12 June 2024 11:04

Hi, Thanks for the feedback. I am sorry to hear this as we aim to get orders to our customers as soon as possible. I can see your order was dispatched from us on the 04/06/24 via Priortity UK 48hr Tracked and was received on the 06/06/24. Kind regards, SOCKSHOP

Trusted Customer

Tuesday, 04 June 2024

Took a long time for delivery.

Rebecca , Sockshop 05 June 2024 10:25

Hello, Thanks for leaving your feedback. I am sorry to hear this, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP

Trusted Customer

Monday, 03 June 2024

How they respond to my complaint of the ‘one day socks’ will determine this.

Rebecca , Sockshop 04 June 2024 10:24

Hello, Thanks for leaving your feedback. I am sorry to hear that this has happened. I shall contact you directly to resolve this. Kind regards, SOCKSHOP

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