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SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3206 verified reviews.
Trusted Customer
Sunday, 02 June 2024

I have not received my order after 12 days.

Lou Lobon
Tuesday, 28 May 2024

Delivery great. Product rubbish.

Rebecca , Sockshop 30 May 2024 09:29
Hello, Thank you for your feedback. I am sorry to hear this has happened, I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Peter
Friday, 26 April 2024

Put this in three times now and it keeps coming back blank!,,

Rebecca , Sockshop 29 April 2024 09:30
Hello, I am sorry to hear this, I shall contact you directly to resolve the issue. Kind regards, SOCKSHOP
Trusted Customer
Thursday, 25 April 2024

Flagged and did get a response but no support re return or refund

Rebecca , Sockshop 25 April 2024 10:40
Hello, I can see that we responded to your email and offered a solution to printing a label which was a collection. Once returned items have been received a refund shall be issued. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 28 April 2024

As I haven't received the socks it's not possible to write a revue. Royal Mail said that they had tried to deliver but no-one was in. Said they would try again. When I look on their website it claims to be "pending" this from 17th April. Would appreciate some assistance with this problem. Thank you Astrid Brown

Rebecca , Sockshop 29 April 2024 09:45
Hello, I am sorry to hear your order hasnt been received. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 20 April 2024

Socks look and feel great, however the first pair didn’t last 4 hours. Gave the rest to charity shop, won’t be buying again

Trusted Customer
Saturday, 20 April 2024

Who gave Feefo.com permission to steal my personal data.

Neil Brown
Sunday, 14 April 2024

Deliver my order.

Rebecca , Sockshop 15 April 2024 09:47
Hello, Thank you for the feedback. I am sorry to hear that you have not received your order. I can see that you are in contact with my colleague over this matter and this is in the process of being resolved. Kind regards, SOCKSHOP
Amy Edmunds
Sunday, 14 April 2024

Wrong items received and still awaiting a response

Rebecca , Sockshop 15 April 2024 09:42
Hello, Thanks for the feedback. I can see that you have been in contact with my colleague over this matter and this is now resolved. Kind regards SOCKSHOP
Trusted Customer
Sunday, 14 April 2024

Maybe use a reliable delivery service?!

Rebecca , Sockshop 15 April 2024 09:45
Hello, Thanks for the feedback. I am sorry to hear this, I shall contact you directky to resolve this matter. Kind regards, SOCKSHOP
Gillan Thomas
Thursday, 18 April 2024

So far - a good returns service but I feel it’s been a waste of time

Stephen Jones
Saturday, 13 April 2024

The socks are fine but as for service I did all the work online shopping with no personal interaction whatsoever so service was nil. should be be no stars really but I'll award 1 for picking and posting

Rebecca , Sockshop 15 April 2024 09:35
Hi, Thanks for taking the time to leave us feedback. I am pleased to see that you had no issues with our service and that you received your order on time. I hope that you will shop with us again in the future. Kind regards SOCKSHOP
Łukasz M.
Wednesday, 21 February 2024

Make sure your customer has received the order all ok before asking them for opinion. My order is not visible in my account, only received a tracking number after I asked for it after a few days, only to find out it does not work!

Rebecca , Sockshop 25 March 2024 15:05
Hello, Thank you for your feedback. We only provide tracking numbers to the UK, once it leaves the UK tracking is not available. If you encounter any more issues, please get in touch with us via our chat on the following link: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP
MR GRAEME COWARD
Tuesday, 19 March 2024

Very poor durability. After 1 day they look very ragged. Extremely poor quality.

Rebecca , Sockshop 20 March 2024 16:14
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, please contact us via our chat so we can help further: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 19 March 2024

I live in Ireland and did not receive my order after four weeks of waiting. They blamed it on customs and just returned my money with allowing me to get it delivered to an address in the UK.

Rebecca , Sockshop 20 March 2024 16:13
Hello, Thank you for your feedback. I am sorry to hear this has happened. I shall shre this feedback with the rest of the team and look at this issue further. Kind regards, SOCKSHOP
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