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Ends midnight (BST) 15.06.2026
Ends midnight (BST) 15.06.2026

SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3207 verified reviews.
S Drunsfield
Sunday, 21 March 2021

One of the clothing items tore before I had even used it. I also received a text message purporting to be from Royal Mail asking for a £2.99 unpaid shipping fee. Not impressed at all.

Rebecca , Sockshop 22 March 2021 16:54
Hello, Thank you for leaving your feedback. I am sorry to hear about this. Our standard postage costs £2.95 which was paid at the time of purchase. I am sorry that this has happened to this item, please follow our returns procedure to receive an exchange or refund. Apologies, SOCKSHOP
Trusted Customer
Monday, 04 January 2021

Didn't receive my order as according to Royal Mail, it was "incorrectly addressed".

Rebecca , Sockshop 18 March 2021 16:21
Hello, Thank you for leaving your feedback. I can see that you have been in contact with my colleague and this has now been resolved.Kind regards, SOCKSHOP
Bryan
Wednesday, 06 January 2021

Because , I gave the address ask I didn’t get t yet. It’s easy to type in goggle maps “PRIORY HALL, Coventry”. There’s where i live student accommodation. I hope to get my items soon.

Rebecca , Sockshop 18 March 2021 16:17
Hello, Thank you for leaving your feedback. I am sorry that you encountered a delay receiving your order. I can see via the tracking that this has now been delivered. Kind regards, SOCKSHOP
Jo Gregory
Wednesday, 06 January 2021

Very slow delivery. 8 days for one pair of socks!

Rebecca , Sockshop 18 March 2021 16:13
Hello, Thank you for leaving your feedback. I am sorry that you encountered a delay receiving your order. I can see via the tracking that this has now been delivered. Kind regards, SOCKSHOP
Trusted Customer
Thursday, 07 January 2021

On the website it wasn’t clear at all it was closed for Christmas, and even after waiting until the website re-opening, my package hasn’t arrived even 4 days after this. I paid for next day delivery and haven’t had a response to my email at all asking for a refund for at least the postage

Rebecca , Sockshop 18 March 2021 16:05
Hello, Thank you for leaving your feedback. I am sorry that you did not feel this information was visible enough to you at the time of purchase. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Trusted Customer
Friday, 19 February 2021

The original order was processed well and the returns procedure was very efficient. Sadly the products were not of a very good quality and were clearly substandard , faults which should have been picked up at point packaging

Rebecca , Sockshop 18 March 2021 14:22
Hi, Thank you for leaving your feedback. I am very sorry that this item was not as expected, please accept my apologies for this. I can see that this item has now been returned and you have now been refunded. Kind Regards, SOCKSHOP
Zia Afzal
Saturday, 20 February 2021

Delivery takes days, which means they are probably drop shipping, which isnwhy they probably only knew they had no stock after accepting my order.

Rebecca , Sockshop 18 March 2021 13:48
Hello, Thanks for your feedback. I am sorry that your order did not arrive as prompt as expected. I can confirm we do not drop ship. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 21 February 2021

Ordered on the 14th Feb said despatched on Monday 15th royal mail 48 tracked but still not received and today is the 21st

Rebecca , Sockshop 18 March 2021 13:27
Hello, Thank you for leaving your feedback. I can see that you have been in contact with my colleague over this and this has now been resolved. Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 23 February 2021

Service was fine but I’ve only worn their own brand bamboo socks twice and already there’s a hole in them. Poor quality, very disappointed.

Rebecca , Sockshop 18 March 2021 12:26
Hello, Thank you for leaving your feedback. I am very sorry to hear that this has happened. Please return this to us in order to receive a refund. Kind regards, SOCKSHOP
Diane Smith
Tuesday, 23 February 2021

The problem I had with this latest purchase. The packaging fastened to the socks, caused a hole in one of the pairs. Not sure if 5his was caused from first labels being fixed to socks, or outer packaging. So for two pairs of socks, quite expensive!!

Rebecca , Sockshop 17 March 2021 16:59
Hello, Thank you for leaving your feedback. I am sorry to hear that this has happened, I shall share your feedback regarding this with the rest of the team. Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 03 March 2021

Cut out the plastic. Each pair of socks had its own thick plastic bag plus plastic tie.

Rebecca , Sockshop 17 March 2021 15:08
Hello, Thank you for leaving your feedback regarding our packaging, I shall pass this feedback on to the rest of our team. Kind regards, SOCKSHOP
Andrea Bradley
Wednesday, 10 March 2021

I'm still waiting to receive them! I'm thinking they are just delayed... Hence the 2 star, I'm sure they are fab when they arrive, I'll let you know..

Rebecca , Sockshop 17 March 2021 14:10
Hello, Thank you for leaving your feedback. I am sorry that you have not yet received your order. I can see that you are in contact with my colleague over this matter who will resolve this for you. Kind regards, SOCKSHOP
Mrs P J Wilson
Wednesday, 10 March 2021

Send the correct items.

Rebecca , Sockshop 17 March 2021 14:02
Hello, Thank you for leaving your feedback. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Ernestine Godber
Friday, 12 March 2021

My purchase was to small.

Rebecca , Sockshop 17 March 2021 13:54
Hello, Thank you for leaving your feedback. I am sorry that this item did not fit. We try to make all information as accurate as possible i.e providing a size guide to avoid this from happening. Apologies, SOCKSHOP
Mary West
Friday, 05 February 2021

Be more specific on description

Rebecca , Sockshop 17 February 2021 16:30
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team.Kind regards, SOCKSHOP
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